Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,988 reviews
5 stars
664
4 stars
389
3 stars
331
2 stars
192
1 star
412
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with stale or old food, with some noting that the quality has declined over time.
Service Issues
Many reviews highlighted slow service, long wait times, and frequent mistakes with orders, leading to customer frustration.
Staff Attitude
Feedback indicated a mix of experiences with staff, ranging from friendly and polite to rude and unhelpful, impacting overall customer satisfaction.
Cleanliness and Environment
Several customers mentioned cleanliness issues, particularly with the restroom facilities, and noted uncomfortable conditions due to lack of air conditioning.
Management Concerns
There were complaints about management practices, including poor staff oversight and inadequate responses to customer complaints.
- TTTeresa4 days ago4.0Adequate service for a fast food restaurant. Good enough for on the go
- MAMohamed Algazali4 days ago1.0Ordered from the McDonald’s app and the food came spoiled. The Ranch Snack Wrap tasted weird and the ranch sauce smelled disgusting. I eat this same thing all the time and never had a problem before. I tried reaching out and got no reply at all. Staff here are rude too and act like they don’t care. Really bad experience.
- JAJana AlmonteOct 6, 20251.0They food is always stale smh
- SHShungui HuangOct 2, 20251.0Worst experience. Order was ready. No one were telling the number. All people waiting on mobile pick up area.
- DTD J “Dee Jay Tee” TaylorSep 6, 20255.0Like the 24 hour open
Frequently Asked Questions About McDonald's
What are McDonald's Staten Island location's operating hours?
McDonald's at 501 Bay St, Staten Island, NY operates from 6:00 AM to 1:00 AM Monday through Wednesday, 6:00 AM to 4:00 AM Thursday, 24 hours on Friday and Saturday, and 4:00 AM to 1:00 AM on Sunday.
When is McDonald's delivery service available at this Staten Island location?
Delivery service is available from 6:00 AM to 11:00 PM Monday to Wednesday and Sunday, and 24 hours Thursday to Saturday.
Does this McDonald's location offer drive-thru service, and what are the hours?
Yes, the drive-thru is open Monday to Wednesday from 6:00 AM to 1:00 AM, Thursday from 6:00 AM to 4:00 AM, Friday and Saturday 24 hours, and Sunday from 4:00 AM to 1:00 AM.
How can I place a delivery order for McDonald's in Staten Island?
You can place a delivery order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
What types of payment does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services does McDonald's Staten Island offer besides dining in?
They offer drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Are there any nearby automotive repair shops close to McDonald's Staten Island?
Yes, nearby automotive repair shops include A-Jofis Auto Body, Wave Street Auto Body, Homeport Service Station, Vanbro Motors Inc, and Sky auto spa inc.
What nearby dining options can I visit before or after McDonald's at 501 Bay St?
You can try Paulie's Pizzaria, Twisted Vineyard, Istanbul Bay Authentic Mediterranean Restaurant, LYFE Shop Cafe, or Caffeinated New Yorker Cafe nearby.
Are there any nearby entertainment or cultural venues near McDonald's Staten Island?
Nearby venues include The Hub at The Corner Grind (music venue), On Wave Street (art gallery and music production), SIABC Staten Island Artists Building Community (art gallery), Search Party Studio, Kenneth Paul Media Studio, and Hub 17 NYC.
Can customers combine a visit to McDonald's with some fitness activities nearby?
Yes, Verrazano Fitness, a gym and sports venue, is nearby for customers interested in fitness before or after dining at McDonald's.