Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,094 reviews
5 stars
724
4 stars
421
3 stars
368
2 stars
149
1 star
432
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported extremely long wait times for orders, often exceeding 30 minutes, with many expressing frustration over poor service and unprofessional staff behavior.
Order Accuracy
A significant number of reviews highlighted issues with incorrect or incomplete orders, including missing items and wrong food being served.
Management Issues
Customers frequently mentioned poor management practices, including lack of supervision, unprofessional behavior from managers, and inadequate staff training.
Cleanliness
While some customers noted that the location was clean, others reported unsanitary conditions, including bugs in food and dirty tables.
Customer Experience
Many reviews reflected a negative overall customer experience, with complaints about rude staff, chaotic environments, and a general lack of attention to customer needs.
- SSSean Sullivan1 day ago1.0I find it funny that McDonald’s is still running the monopoly game even though the franchisees don’t want any part of it why are you going to give me a game piece and tell me I want a free item and then when I come back you tell me we stopped playing the game even though the game doesn’t end until November 23. Absolute scam no wonder McDonald’s has a corporation keeps getting sued over and over again. Also it’s not like I won a Ferrari I want a free food item only for them to tell me yeah we’re not playing the game anymore… You gave me the winning ticket how are you not going to honor it?! The ticket literally is still good.
- CRChris Roca2 days ago1.0There’s nothing fast about the fast food here. Long lines, long wait times once orders are placed, app orders never ready. Maybe the owners/managers of this establishment should try to actually schedule more than 2-3 overworked underpaid workers at a time.
- LSLatisha SeatonNov 11, 20251.0Can't even tell yall bout the food. Stood in line for like 5 mins, asked politely if anyone was taking orders, a manager looked me dead in my face and walked straight to the dining area while everyone else walking around not even caring. Yess I see yall got orders, but SOMEBODY attend the front puhlease
- JJJazminNov 5, 20251.0Im kinda of annoyed. I orders food on the app and then I received an email saying thank you for your purchase enjoy your food. So I showed the clerk my email, it didn't show on my app but I was already charge. The clerk ask two employees if they could make my order and then the whisper and complain. I dont ask for much but if I got proof that I pay for my meal, why couldn't none of them make it. I dont care about like that but customer service was horrible.
- DHDa HuOct 27, 20251.0I'm a Dash driver. I went to pick up food, but a black manager refused to give me the food and told me to leave. A kind staff member saw this and wanted to help me get the food, but he stopped her and told me to leave quickly or he would call the police. I don't know what mistake I made. Why didn't he give me the food? I suffered racial discrimination and intimidation, which caused me serious psychological harm. I hope the relevant person in charge can see this review and ask today's person in charge why he didn't give me the food. I will file a complaint with the customer service immediately about today's incident. According to the New York State Human Rights Law, I was treated unfairly.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's Staten Island at 1815 Forest Ave?
McDonald's Staten Island at 1815 Forest Ave is open 24 hours a day, 7 days a week, with all-day service from 00:00 to 23:59 every day.
Does this McDonald's location offer delivery services?
Yes, the restaurant offers delivery services 24/7, including curbside pickup, same-day delivery, and no-contact delivery options.
Is there a drive-thru available at McDonald's Staten Island?
Yes, this McDonald's location features a drive-thru that operates 24 hours a day, 7 days a week.
What payment methods are accepted at the McDonald's on 1815 Forest Ave?
They accept multiple payment options including American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I order food from McDonald's Staten Island online or via mobile apps?
You can order online through their delivery URL or via the McDonald's app available on iOS and Android devices.
Are there any rewards or loyalty programs available at this McDonald's?
Yes, you can earn points and enjoy free food through the MyMcDonald's Rewards program.
Which nearby businesses can I visit along with McDonald's at 1815 Forest Ave?
Nearby you will find Tomato Nail Salon for beauty services, Webuygold Pawnshop for jewelry needs, and Noor Pizzeria if you're looking for pizza options.
Can I combine a visit to McDonald's with some local shopping or services in the area?
Yes, you can visit shopping spots like The Watch Boss jewelry store, Staten Island Pawn Brokers, or get your computer serviced at Xtreme Computer Systems nearby.
What are some entertainment or recreational spots near McDonald's Staten Island?
You might consider visiting The Looney Bin Comedy Club for live shows or vive Good Nutrition gym for fitness activities nearby.
Is there a gas station or convenience stores close to McDonald's at 1815 Forest Ave?
Yes, Citgo gas station and a 7-Eleven convenience store are located nearby for your automotive and quick shopping needs.