Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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I had a very frustrating experience at this McDonald's location. I arrived at the drive-thru and waited in line. When I reached the speaker, no one responded. Eventually, I had to move forward to the pickup window where there was already one car ahead of me, which also took quite a long time.
During this time, three cars behind me left the drive-thru because no employee was responding or assisting customers. I will also attach pictures showing the vehicles that left without being served.
It also appeared that the order was marked as “ready” in the system long before it was actually handed over. Employees should be properly trained to mark orders as ready only when they are actually given to the customer. Marking them earlier creates unnecessary issues and delays.
I also have complete dash cam footage of the entire situation, including the waiting time at the speaker and the drive-thru line, which clearly shows the delay.
I hope management reviews this issue and improves staff responsiveness and training to avoid similar situations in the future.
GR
Guadalupe Ramos
Mar 4, 2026
4.0
Is a busy spot with online orders and they know, what I don't understand why they aren't ready for their rush.
KD
korra dale
Feb 15, 2026
4.0
McDonald's serves very good food that's the highlight here. Unfortunately, the service and atmosphere were both just average and didn't match the quality of the food. Worth visiting for the meal, but don't expect much from the setting or staff.
PW
Phillip Williams
Feb 9, 2026
4.0
I sat down to eat a meal and was shocked that they were playing all the gospel music over the intercom 2-9-26 1:40 pm. Thought it was a little offensive, considering how many Muslim staff and customers they have. Not offensive at all to me, but it doesn't seem like a smart business decision.
BL
Bobby Lee
Feb 3, 2026
1.0
Don't go to this location at all. It says it's open 24 hours and they don't do any service at all after certain hours. I came here twice and they don't want to Take any orders even on the kiosk. They will turn you even if it is not the breakfast hours. Same if you go into the drive thru. It's a waste of time to go to this location. They have the lobby open and when you go in they turn you down. I tries to contact the company and the location locator doesn't help either unless you have a old receipt from this location.
What are the operating hours of McDonald's Staten Island at 1815 Forest Ave?
McDonald's Staten Island at 1815 Forest Ave is open 24 hours a day, 7 days a week, with all-day service from 00:00 to 23:59 every day.
Does this McDonald's location offer delivery services?
Yes, the restaurant offers delivery services 24/7, including curbside pickup, same-day delivery, and no-contact delivery options.
Is there a drive-thru available at McDonald's Staten Island?
Yes, this McDonald's location features a drive-thru that operates 24 hours a day, 7 days a week.
What payment methods are accepted at the McDonald's on 1815 Forest Ave?
They accept multiple payment options including American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I order food from McDonald's Staten Island online or via mobile apps?
You can order online through their delivery URL or via the McDonald's app available on iOS and Android devices.
Are there any rewards or loyalty programs available at this McDonald's?
Yes, you can earn points and enjoy free food through the MyMcDonald's Rewards program.
Which nearby businesses can I visit along with McDonald's at 1815 Forest Ave?
Nearby you will find Tomato Nail Salon for beauty services, Webuygold Pawnshop for jewelry needs, and Noor Pizzeria if you're looking for pizza options.
Can I combine a visit to McDonald's with some local shopping or services in the area?
Yes, you can visit shopping spots like The Watch Boss jewelry store, Staten Island Pawn Brokers, or get your computer serviced at Xtreme Computer Systems nearby.
What are some entertainment or recreational spots near McDonald's Staten Island?
You might consider visiting The Looney Bin Comedy Club for live shows or vive Good Nutrition gym for fitness activities nearby.
Is there a gas station or convenience stores close to McDonald's at 1815 Forest Ave?
Yes, Citgo gas station and a 7-Eleven convenience store are located nearby for your automotive and quick shopping needs.
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