McDonald's

3.5
1864 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1660 Richmond Ave, Staten Island, NY
10314, United States

Hours

Reviews

3.5
1,864 reviews
5 stars
718
4 stars
406
3 stars
263
2 stars
137
1 star
340

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with many waiting 20-45 minutes for their orders.

Cleanliness

The restaurant was often described as dirty, with unclean bathrooms and messy tables, leading to a negative dining experience.

Order Accuracy

There were numerous complaints about incorrect orders, missing items, and poorly prepared food.

Staff Attitude

Many reviews highlighted rude and unprofessional behavior from staff, contributing to a frustrating customer experience.

Food Quality

While some customers enjoyed the food, there were consistent reports of cold, soggy, or poorly prepared items.
  • JC
    Justin Case
    1 day ago
    1.0
    This is one of the most disgusting Mcdonalds I've ever been to. The bathroom is atrocious, disgustingly dirty. Still give paper straws with their iced coffee (espresso machine hasn't worked in months). Terrible. Mcdonalds needs to step up inspections.
  • DL
    Dawn L
    6 days ago
    1.0
    I went one morning at 945am to get McDonalds breakfast after my blood work by the time I was able to order the guy said we don't sell breakfast. I said since when, he said the stopped it months ago. Then tonight at 915pm I decided to get a fish sandwich meal thru the drive thru. I said to the guy a fish meal with the cheese and sauce. It took me a half hour to get to the window. I get my food at 10:12, left, took a bite of my fries, disgusting and threw them out because they were cold. I live less than 3 min away and my fish sandwich had just fish and very cold. It ashame because McDonalds in New Jersey serve you at your seat and are very pleasant, clean and accommodating.
  • RM
    Ralph Mancini
    Nov 16, 2025
    1.0
    I will never ever go to this place again. I asked triple big Mac they gave me a double I also bought a regular big Mac. The bread was stale. I bought large fries and medium fries with a half empty never again McDonald’s the worst of the worst Burger King for now on.
  • SC
    s chen
    Nov 2, 2025
    1.0
    The environment was filthy; this was the dirtiest McDonald's I've ever seen. The food service was slow; when the food I ordered wasn't available, the server completely ignored my order and only told me they didn't have any after I asked several times.
  • AM
    Angel Munoz
    Oct 23, 2025
    1.0
    The store had no fountain drinks at all, it was very disappointing. The staff also had no sense of urgency at all. The lady at the front who was wrapping orders took her very sweet time bagging and stickering, and then addressing customers. Except when she did, she sounded as if it was a drag to hear them out. Meanwhile nearly everybody was waiting almost half an hour for their orders, including me. Not to mention that another coworker was on the work floor with airpods in, scrolling on his phone, and they were also blasting music in the back, so I just got the sense that no one in the store cared at all about anything. I try to understand, but the whole establishment was just unprofessional. If you're looking for a quick meal to grab, this isn't the place to do so.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Staten Island on weekdays?

McDonald's Staten Island is open 24 hours a day, 7 days a week, including weekdays.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services 24/7 with options like same-day and no-contact delivery.