Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Genuinely disgusted by this establishment, I used the pick up option to buy food for my siblings and I only to find NOT ONE BUT 2 HAIRS in different parts of our meal, service is mediocre and inefficient.
KD
korra dale
Feb 10, 2026
5.0
I recently dined at McDonald's and had a pretty good experience! The food was up to the usual standards, with my favorites delivered fresh and hot. The service was fast and friendly—my order was accurate, and the staff was attentive. As for the atmosphere, it was clean and typical for a fast-food restaurant. It’s great for a quick meal, but I wouldn’t linger too long. Overall, a solid choice for a quick bite when you're on the go!
AK
Angela Kilanoas
Feb 9, 2026
1.0
absolutely horrible staff and horrible service, dont know how to serve right and doesn’t pay attention to the food being served. i bought $20 worth of food and went to sit down for 5 minutes and got up to get my order waiting for at least 20-30 minutes only for staff to say my food was “already taken with a receipt” even though i was the only one who had the receipt also not to mention the staff almost always somehow forgets parts of your order and when you try to ask about it they all ignore you, and when you add the choice for your food to be delivered to your table you still have to go get it yourself because apparently giving the food to the correct table is too hard
JC
Joel Cernuda
Feb 4, 2026
1.0
Extremely Disappointing Experience – Requires Corporate Attention
I am writing to formally document a consistently poor experience at this McDonald's location. It took me almost 1 hour to get an order. The overall condition of the restaurant was unacceptable, with visibly dirty tables, unclean floors, and a general lack of basic upkeep that raises concerns about cleanliness standards.
My order was incorrect and incomplete, and the food that was provided was cold and poorly assembled. This reflects a clear lack of quality control and attention to even the most basic service expectations. When the issue was brought to the staff’s attention, there was no apology, sense of urgency, or attempt to resolve the problem professionally.
What was most concerning was the attitude of the employees and management on duty. The interaction felt dismissive and unprofessional, as though customer concerns were an inconvenience rather than a priority. This is not the level of service expected from a brand that positions itself as a global leader in quick-service dining.
Given the frequency of these issues, it appears to be a management and training failure rather than an isolated incident. I strongly recommend corporate leadership review this location’s operational standards, employee training, and cleanliness protocols immediately.
Until meaningful changes are made, I will not be returning, nor can I recommend this location to others.
CJ
chengshuo jiang
Feb 2, 2026
1.0
Ordered the Hot Honey McCrispy but was given a Hot Honey Snack Wrap instead.
This is not the first time this location has gotten my order wrong. This location clearly does not check orders.
What are the operating hours of this McDonald's location?
This McDonald's is open 24 hours a day, seven days a week, including delivery and drive-thru services.
Does this McDonald's offer delivery services?
Yes, it offers delivery, same-day delivery, and no-contact delivery services.
How can I order from this McDonald's online or through an app?
You can order online via their delivery URL or through the McDonald's app available on both iOS and Android platforms.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this location features a 24/7 drive-thru service.
Where is this McDonald's located?
It is located at 2154 Hylan Blvd, Staten Island, NY 10306, USA.
What services are provided at this McDonald's?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby places can I visit before or after dining at this McDonald's?
Nearby you can visit Spirit Halloween for shopping and costumes, Nunzio’s Pizzeria & Restaurant for additional dining options, and Mother Mousse bakery and cafe for a cozy atmosphere.
Are there any automotive services close to this McDonald's?
Yes, nearby automotive service centers include Ship Ahoy Auto and Tire Center, AutoZone, and Island Equipment for various automotive needs.
Is there convenient parking or gas stations near this McDonald's?
You can find nearby gas stations such as Mobil and BP, which also offer convenience stores and bakery items.
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