McDonald's

3.5
2121 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2154 Hylan Blvd, Staten Island, NY
10306, United States

Hours

Reviews

3.5
2,121 reviews
5 stars
855
4 stars
405
3 stars
286
2 stars
142
1 star
433

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, with many expressing frustration over staff attitudes and management.

Food Quality

While some customers enjoyed the food, many complained about cold, poorly prepared items and missing components from their orders.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty bathrooms and food displays.

Staffing Problems

Many reviews indicated that the location is often understaffed, leading to slow service and increased customer dissatisfaction.

Inconsistent Experience

Customers noted that experiences varied widely, with some praising quick service and good food, while others described their visits as chaotic and disappointing.
  • TT
    Tracey
    1 day ago
    1.0
    Over one hour for takeout for an iced coffee. Where then I went full-blown lunatic and screamed at the poor manager and over worked staff (heart felt apologies) who advised me she could not shut off Uber eats or DoorDash. Clearly, this is part of the problem . The order machine was spitting out yards of order tickets. THIS IS A GREEDY OWNER, WHO DOES NOT DESERVE THE VOLUME OF BUSINESS HE HAS. NOTE: THIS IS THE FIRST NEGATIVE REVIEW I HAVE EVER GIVEN ON LINE IN MY ENTIRE LIFE!!!! I am tired of owners not being present and leaving that volume of work to people that are probably tired and underpaid
  • KK
    KOFKOF
    Nov 14, 2025
    1.0
    Beware people‼️: If you order Uber Eats from them. They deliberately omit one item each time to make you not want to use Uber Eats again. I heard they had a falling out with Uber drivers, and now their employees hate Uber. ( ‼️It's always the night shift staff; they must really hate their jobs.)
  • QL
    Queenie L
    Nov 8, 2025
    3.0
    A female staff member was smoking at the corner of the restaurant, creating an unpleasant smell. Her attitude seemed unprofessional—unhelpful and unsmiling. Management should consider hiring additional staff, as the restaurant is busy and employees appear overworked. Most staff are helpful and nice. Services are very slow and more cleaning is needed. Bathroom has no toilet paper. Garbage cans are full.
  • SG
    Sean G
    Nov 2, 2025
    1.0
    Worst McDonald’s ever. Understaffed, complete chaos, and stressed out workers. Orders are incorrect, staff is rude, and the wait is way too long. Something’s gotta be fixed.
  • VT
    Veronika Tutaeva
    Oct 26, 2025
    1.0
    Why do you even hand out table locators if you’re not going to use them? I waited 25 minutes before checking on my order, and-surprise-it had been sitting there cold on the counter for over 20 minutes. Fantastic system. Really impressive Your staff completely ignored me. I was literally holding my receipt in front of them, saying I’d been waiting almost half an hour, and they just walked past like I didn’t exist. In the end, I had to go behind the counter and grab my food myself, because waiting for someone to pass a bag from one meter away was apparently too much to ask And by the way, just take a look at how this burger was assembled. Beautiful, right? Since it was already cold and the cheese had hardened, it was impossible to even fix it or put it back together. Enjoy!!!

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, seven days a week, including delivery and drive-thru services.

Does this McDonald's offer delivery services?

Yes, it offers delivery, same-day delivery, and no-contact delivery services.