McDonald's

3.5
2141 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2154 Hylan Blvd, Staten Island, NY
10306, United States

Hours

Reviews

3.5
2,141 reviews
5 stars
858
4 stars
411
3 stars
288
2 stars
145
1 star
439

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

Many reviews mentioned that the food was often cold, poorly prepared, or missing items.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and bathrooms.

Staff Attitude

There were complaints about rude or unprofessional behavior from staff members.
  • DD
    Dee
    Jan 4, 2026
    1.0
    Absolutely horrible always a mess always getting the food wrong you wait for ever
  • JA
    joseph arroyo
    Jan 1, 2026
    3.0
    It's mcdonalds nothing special. This mc Donald s i always see the manager scream at employees in front of everyone. It's very slow service and they get things wrong alot
  • JT
    Josselyn Pacheco Tucto
    Dec 31, 2025
    1.0
    They're right, it's the worst McDonald's. I placed my order online, went to pick it up, and to my surprise, they had given it to someone else, and they simply offered no solution. I ordered again using the self-service machines, waited for an hour for my order, and they gave me whatever they wanted. The attention and service are terrible!!!!
  • GC
    Gloria Cho
    Dec 25, 2025
    1.0
    Worst McDonald’s ever, ordered for curbside, parked at spot number 2 but unable the enter the spot number. The app advised to pick up via counter or drive through, tried to explain the whole situation but staff was just blaming me for not staying at the spot, refused to listen to the whole situation and fixed the issue. Wish I can give 0 star.
  • JC
    Joseph Carletta
    Dec 21, 2025
    3.0
    They forgot the Chicken sandwich I ordered. Had to go back thru the drive thru and then wait for the sandwich to be cooked. Always check the bag!

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, seven days a week, including delivery and drive-thru services.

Does this McDonald's offer delivery services?

Yes, it offers delivery, same-day delivery, and no-contact delivery services.