Krispy Kreme

3.9
457 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert Shop
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Staten Island.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
2643 Richmond Ave, Staten Island, NY
10314, United States

Hours

Reviews

3.9
457 reviews
5 stars
264
4 stars
68
3 stars
26
2 stars
21
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers praised friendly service, others reported rude and unprofessional interactions.

Product Quality

Many customers enjoyed the donuts, especially the Original Glazed, but there were numerous complaints about stale or cold donuts.

Order Fulfillment

Several reviews highlighted issues with order accuracy and availability, with customers frequently finding items out of stock or receiving incorrect orders.

Cleanliness

The store's cleanliness received positive remarks, but some customers noted clutter and poor maintenance in certain areas.

Service Speed

Customers expressed frustration with slow service and long wait times, often due to insufficient staffing during busy periods.
  • GM
    Glen Mosley
    Nov 14, 2025
    5.0
    How can you not love these doughnuts The pumpkin spice and biscoff ones were great
  • YY
    Yvene Yang
    Nov 1, 2025
    1.0
    The cashier's service attitude is very bad. I spent money but I'm not happy.
  • AC
    aoleon christmon
    Oct 25, 2025
    1.0
    I’m writing this review to express my disappointment with the service my family and I received at your store on 10/25/2025. We stopped by this morning to get doughnuts for our kids and placed our order through the drive-thru. While my husband was placing the order, the employee taking it named Ava interrupted and asked, “Are you ready to place your order now?” This made it clear that she hadn’t been listening, and her tone came across as very rude and dismissive. We ordered one dozen Original Glazed doughnuts and one dozen of the Halloween-themed doughnuts. When we arrived at the window, Ava only handed us the dozen glazed. My husband went inside to resolve the issue, but instead of helping, Ava whispered about the situation to a coworker, who then approached my husband and asked, “What do you want?” This employee was not a manager or anyone in a position to handle customer concerns. Both Ava and her coworker were extremely unprofessional and disrespectful. We only wanted our order corrected, but their attitude and behavior were unacceptable. Fortunately, we did speak with the manager on duty, who was very kind and promptly corrected the order. I truly appreciate their professionalism. However, I still feel it’s important to bring this attention to this situation. No paying customer should be treated in such a dismissive and disrespectful manner. I will also be following up with a call to corporate to ensure this matter is addressed appropriately.
  • RC
    Rachel Chaiken
    Oct 7, 2025
    5.0
    Excellent customer service- very friendly, extremely helpful, and polite. Also, the store was clean and the service was fast! As expected, my donut was good (they're always pretty good)- but I got a cup coffee for the first time (iced with cream, no sugar) and was stunned at how much I enjoyed it. Better than McD and better than Duncan. I'd even take Krispy Kreme coffee over Starbucks- it's smoother and not as bitter.... For anyone who takes their coffee as seriously as I do- truly, KK serves a really, REALLY good cuppa..!
  • SA
    Soukaina Aaddi
    Sep 29, 2025
    5.0
    Very friendly staff ! Thank you for the free coffee and donut “happy coffee day” . Feliccia and Rob who helped me today made my day with their smiles ! That’s what everyone needs at 8:30 Am thanks a bunch

Frequently Asked Questions About Krispy Kreme

What are the regular operating hours for Krispy Kreme Staten Island?

Krispy Kreme Staten Island is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 6:00 AM to 11:00 PM on Friday and Saturday.

When is the Krispy Kreme drive-through open?

The drive-through is open daily from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.