Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 2865 Richmond Avenue in Staten Island is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
781 reviews
5 stars
444
4 stars
182
3 stars
65
2 stars
22
1 star
68
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the burgers for being delicious and well-cooked, there were consistent complaints about the fries being soggy or burnt.
Customer Service
Customer service experiences varied widely; some praised friendly staff, while others reported rude and inattentive service, particularly during busy times.
Cleanliness
Several reviews highlighted cleanliness issues, including unsanitary conditions and poor management, which negatively impacted the dining experience.
Pricing
Many customers found the prices to be high, with several comments indicating that the cost did not match the perceived value of the food.
- LMLa Ron Martin5 days ago5.0I love their burgers. You are able to make them however you want, that is the best part.
- CLCeaser LPDec 28, 20255.0Great customer service , quick ,Burgers taste amazing !
- MAMr AcostaDec 9, 20251.0This place has terrible management so you can’t expect the workers to do much I personally wouldn’t eat there again and I don’t think you should either…. Update I spoke to corporate and no apologies or even bad coupons just nothing so yeah they don’t care!!!!
- LVLiz VoNov 26, 20252.020mins for a milkshake,!!!!
- HHHappyBeachGuyNov 11, 20251.0Low quality, fryer oil is burnt, hotdog was burnt and the bacon was burnt. Terrible all around. Left the worst taste in my mouth. I am a five guys fan, but this last visit has turned me completely off. Especially when the price is $31 dollars for 2 hot dogs a a small fry. I feel ripped off.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys Staten Island accept reservations?
No, Five Guys at 2865 Richmond Avenue in Staten Island does not accept reservations.
What are the operating hours for Five Guys Staten Island?
Five Guys at 2865 Richmond Avenue is open daily from 11:00 AM to 10:00 PM.
Does Five Guys Staten Island offer delivery and what are the delivery hours?
Yes, delivery is available daily from 11:00 AM to 9:30 PM. You can order online through their delivery website.
Can I pick up my Five Guys order in store?
Yes, this location offers in-store pickup services.
What types of payment are accepted at Five Guys Staten Island?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is the Five Guys menu customizable and what are some popular items?
Yes, Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations, including hamburgers, cheeseburgers, fries, hot dogs, and shakes.
Are there any gluten-free options available at Five Guys Staten Island?
Yes, buns and hot dogs contain gluten but sandwiches can be ordered without a bun via wraps or bowls. Cross-contamination is possible, so check their allergen chart for details.
What nearby stores can I visit when dining at Five Guys Staten Island?
Nearby stores include Spectrum Store for mobile phones, Men’s Wearhouse for clothing, and Mattress Firm for furniture. These make it convenient to shop before or after your meal.
Are there other dining options near Five Guys Staten Island?
Yes, nearby dining options include Eat of Richmond A for Mexican food and Jade Island for Chinese cuisine, offering variety around your Five Guys visit.
What transportation or postal services are near Five Guys Staten Island?
The US Government Post Office New Springville Station and United States Postal Service are nearby, and several ATMs including Chase Bank and Citi ATM are conveniently located close to Five Guys.