Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 2865 Richmond Avenue in Staten Island is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
775 reviews
5 stars
441
4 stars
182
3 stars
65
2 stars
21
1 star
66
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers for being delicious and well-prepared, but many expressed disappointment with the fries, noting they were often soggy or burnt.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, slow service, and incorrect orders, which negatively impacted the overall experience.
Cleanliness
While some customers noted that the restaurant was clean, others reported unsanitary conditions, particularly around the ketchup dispenser and general cleanliness.
Pricing Concerns
Many customers found the prices to be excessively high for the quality and quantity of food received, leading to complaints about value for money.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the lively environment while others found it uncomfortable due to loud music or unfriendly staff.
- HHHappyBeachGuyNov 11, 20251.0Low quality, fryer oil is burnt, hotdog was burnt and the bacon was burnt. Terrible all around. Left the worst taste in my mouth. I am a five guys fan, but this last visit has turned me completely off. Especially when the price is $31 dollars for 2 hot dogs a a small fry. I feel ripped off.
- JDJon DaxNov 6, 20251.0Overpriced garbage, food all over the floor and even outside. It's a mess. Came here with high expectations and they sold me two plain burgers and fries for over 30$. It was the most disappointing thing I have ever eaten. The employees were all either sleep deprived or depressed. The cashier clearly had a script or something they were reading from and wasn't listening to me at all. I told them my budget but they kept trying to get me to buy more. Overall an awful experience, never again.
- ALAnthony LevySep 29, 20254.0Five guys is one of the top burger chains ever. this store in particular is amazing. Very clean great service and the food was fresh and hot. I would give five guys a 5 star rating if they had tatter tots 😆.
- THTommy HibachSep 29, 20255.0The food was absolutely delicious and perfectly cooked. Service was fast and friendly.
- CXCobble-Hill XplorersSep 13, 20251.0The atmosphere of this place is terrible. A man who looked like the manager was looked mean and like he disliked his life which in turn had a team with the same vibe. I felt awkward waiting to be helped but finally placed my order and left.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys Staten Island accept reservations?
No, Five Guys at 2865 Richmond Avenue in Staten Island does not accept reservations.
What are the operating hours for Five Guys Staten Island?
Five Guys at 2865 Richmond Avenue is open daily from 11:00 AM to 10:00 PM.
Does Five Guys Staten Island offer delivery and what are the delivery hours?
Yes, delivery is available daily from 11:00 AM to 9:30 PM. You can order online through their delivery website.
Can I pick up my Five Guys order in store?
Yes, this location offers in-store pickup services.
What types of payment are accepted at Five Guys Staten Island?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is the Five Guys menu customizable and what are some popular items?
Yes, Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations, including hamburgers, cheeseburgers, fries, hot dogs, and shakes.
Are there any gluten-free options available at Five Guys Staten Island?
Yes, buns and hot dogs contain gluten but sandwiches can be ordered without a bun via wraps or bowls. Cross-contamination is possible, so check their allergen chart for details.
What nearby stores can I visit when dining at Five Guys Staten Island?
Nearby stores include Spectrum Store for mobile phones, Men’s Wearhouse for clothing, and Mattress Firm for furniture. These make it convenient to shop before or after your meal.
Are there other dining options near Five Guys Staten Island?
Yes, nearby dining options include Eat of Richmond A for Mexican food and Jade Island for Chinese cuisine, offering variety around your Five Guys visit.
What transportation or postal services are near Five Guys Staten Island?
The US Government Post Office New Springville Station and United States Postal Service are nearby, and several ATMs including Chase Bank and Citi ATM are conveniently located close to Five Guys.