Chipotle Mexican Grill

Reviews

• KK

  kimberly

  Nov 17, 2025
  5.0
  great food and service, friendly staff, Kay is a sweetheart
• PA

  Prof. M Abbas

  Nov 13, 2025
  5.0
  I go there almost daily for a few years now! Great food, always fresh, and excellent friendly customer service! Can’t go wrong.
• DD

  DY

  Nov 7, 2025
  1.0
  I always get the chicken and This place is always out of chicken every time I stop by an hour before closing. Always having to pay for carne asada price because everything else is gone except for their Vegan options. Food is cold too, customer service is nowhere to be found in stores or from customer care
• KR

  K. Ronna

  Oct 31, 2025
  1.0
  I just went with my husband and as we were waiting on line, a female worker aggressively told my husband and 4 teenagers behind us “wait outside. The line is too long. Wait outside”. There’s a way to speak to people. We are grown adults not teenagers, watch how to speak to me. So we left.
• AA

  Anastasia

  Oct 17, 2025
  1.0
  On October 16th, 2025, I accidentally placed a pickup order at the Chipotle located in Staten Island, thinking it was the New Jersey branch. Upon arrival, I did what I normally do while waiting for my food — I took out my iPad to watch a bit of golf, as I had placed the order early for pickup. When I approached the counter to ask for my order, the employee explained that it had been prepared quite a while ago and may have already been discarded. He kindly said he would remake it for me and told me to have a seat while he did so. I thanked him and sat down, assuming my order was being remade as promised. After about ten minutes, I noticed multiple lines of customers being served while I continued to wait. I had already seen at least three lines come and go, and still, my order hadn’t been completed. Shortly after, a shorter Filipino woman approached me and abruptly said, “No, you’re not getting your order. This is your refund receipt. Here’s the number. You can get back in line and order just like everybody else.” I calmly replied that I could simply place another order since my receipt and information were already in the system. However, she continued to speak in a condescending tone, so I decided to just let her speak and remain polite. I went ahead and reordered my food while continuing to sit quietly and watch my golf. Even then, the order was delayed again, despite new lines of customers being served in the meantime. When I approached the counter to ask if my order was almost ready, the same woman began speaking over the food and said, “You need to learn patience.” I tried to kindly explain that I had placed this order before arriving and was simply asking for an update. Instead of acknowledging my concern, she continued to lecture me about patience and ordering etiquette in front of other customers. Eventually, she handed me my order but continued her remarks, which felt very unnecessary and unprofessional. I politely told her that I was from New Jersey, that this was my first time at this particular location, and that I had actually gotten lost trying to find it. I was genuinely disappointed that my experience was met with such rudeness after all that effort. Throughout this interaction, other employees smiled and grinned amongst themselves while continuing to serve other customers, which made the experience feel even more uncomfortable. I remained calm, spoke respectfully, and made no rude or inappropriate comments. My only intention was to receive my order — something that is typically a quick and simple process, especially for a pickup order that was placed in advance. As an influencer I take pride in supporting and reviewing brands that deliver great service. Unfortunately, this visit left me feeling disrespected and disregarded. It felt as though I was unfairly singled out — not because of anything I said or did, but simply because I looked presentable and was having a pleasant day. That should never be a reason to treat a customer poorly. Not everyone has the time to wait in long lines; many of us place pickup orders for convenience, often in between other responsibilities or appointments. I truly hope that this feedback is received as an opportunity for growth and improvement within this location. The way I was treated should not happen to any guest. This experience was distasteful, disappointing, and not at all representative of the Chipotle brand I have enjoyed at other locations. I will not be visiting this specific restaurant again, but I sincerely hope that future customers will be met with more patience, kindness, and professionalism than I was. I drove hours and even had my electric car needing battery within this bad experience. I love the food but my appetite was gone after that. Food made without care love patience is equivalent to giving someone like me, nothing. I truly could’ve been okay without this experience. #dontcome #freedomofspeech #makeamericagreatagain #makeworkershappyagain #getmentalhealthinspections

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