Business Details
About
Mexican Restaurant
Chipotle Staten Island Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
804 reviews
5 stars
363
4 stars
153
3 stars
75
2 stars
51
1 star
162
What are people saying?
AI-generated from recent customer reviews
Ingredient Availability
Customers frequently reported that the restaurant was out of key ingredients like rice, chicken, and vegetables, leading to dissatisfaction.
Service Quality
Many reviews highlighted poor customer service, including rude staff interactions and slow service, contributing to a negative dining experience.
Food Quality
While some customers enjoyed the food, there were numerous complaints about small portion sizes, cold food, and overall food quality.
Cleanliness
The restaurant was often described as dirty, with unclean tables and floors, which detracted from the overall experience.
Management Issues
Several reviews pointed to ineffective management, with complaints about staff not being properly trained and a lack of responsiveness to customer concerns.
- LNLuis Nunez3 days ago1.0The food taste/quality is similar to what you would expect at most chipotles - except I find the protein portions can be a bit skimpy at times. The food service, table / seating, drink / utensil, and garbage areas are horrible. I believe this is because this location is understaffed for the volume of people it serves. My suggestion to management is please be fair to both your employees and customers and staff accordingly!
- IAIvonna Auyeung4 days ago2.0They never give me fajitas. I ordered from here about 30 times or so and they’ve given me fajitas twice and it’s annoying because I love and crave fajitas. But I’ll never have them I guess. As I type this, I am eating my 28th fajita-less bowl of doom and despair with an all too familiar feeling of disappointment.
- ACAimy CronerJan 4, 20261.0If I could put zero stars I would. Too bad I can’t. The employees there literally act like the portions are coming out of their paychecks. But since they’re not I can only guess that they are providing small portions because they are too lazy to refill their stations. On top of that, the employees were serving themselves items they claimed were out of stock. And finally, they looked incredibly upset and angry taking our order. I’d never come back here and I’d recommend everyone find a different location and shut this place down since clearly no one wants to work here.
- SCsergio chamorroDec 30, 20251.0Man this places getting from bad to worse. If I can give 0 stars i would 8pm and they are out of rice meat lettuce corn. The main ingredients. I have to drive to the other side of town Sucks. And forget about ordering online. 3 time I have gotten 3 pieces of meat low rice. Not what you actually pay for.
- LLlyliaDec 18, 20255.0I been to this chiptole for couple of times. I was here yesterday and today. There’s this cashier her name is Ren. Sweetest young lady I was watching her from a distant working. She was on the line, running the registered, and also helping the online service. I saw her getting food for the line or whenever ever her crew needs help. Her hospitality was the best. She notified every customer that their ice machine wasn’t working and suggesting beverage in the refrigerator. The work she given I see it. She made burrito today less than 2 mins. The way how she rolled the burrito was like just hands down fast. The year is ending I just want to write a review thank you Ren for your hospitality. The only concern is please hire more people because one person shouldn’t running the front of the house with multiple customers.
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill at Staten Island Mall?
Chipotle Staten Island Mall is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Staten Island?
Chipotle Mexican Grill is located at 2655 Richmond Ave, Staten Island, NY 10314, inside Staten Island Mall.
Does Chipotle Staten Island Mall offer online ordering and delivery?
Yes, Chipotle Staten Island Mall offers online orders, in-store pickup, and delivery services.
How can I contact Chipotle Staten Island Mall for inquiries?
You can contact them by phone at +1 718-210-4606 or email at NY.2918.StatenIsMall@chipotle.com.
Does Chipotle Staten Island Mall accept credit cards and offer catering?
Yes, they accept credit cards and provide catering services.
What is Chipotle's commitment to food quality and sourcing at this location?
Chipotle follows 'Food with Integrity' principles using 53 real ingredients sourced responsibly from humane and sustainable farms, serving freshly made entrées without artificial colors, flavors, or preservatives.
Are there any notable nearby places to visit around Chipotle Staten Island Mall?
Nearby, you can visit Shake Shack for burgers, AMC Entertainment for movies, and Rainbow Shops for women's clothing, all conveniently located within the Staten Island Mall area.
How can I use nearby public places to plan my visit to Chipotle Staten Island Mall?
If you're visiting AMC Entertainment cinema or shopping at Rainbow Shops and Lane Bryant nearby, you can easily stop by Chipotle for a quick meal as it’s centrally located within Staten Island Mall.
Are there other dining options near Chipotle at Staten Island Mall?
Yes, nearby eateries include Sofia’s Guac Bar for Mexican cuisine, Charleys Cheesesteaks for sandwiches, and Piattino Oven Fired Pizza for pizza lovers, all within walking distance inside the mall.
Does Chipotle Staten Island Mall have a presence on social media or apps for ordering?
Yes, you can follow Chipotle on Facebook, Instagram, Twitter, LinkedIn, and YouTube. Also, order conveniently through the Chipotle app available in the Apple App Store.