Numerous customers reported extremely slow service, with long wait times for orders and inattentive staff.
Food Quality
Many reviews highlighted poor food quality, including cold, overcooked, or improperly prepared items.
Staff Attitude
Several customers experienced unprofessional behavior from staff, including rudeness and lack of urgency.
Management Concerns
Customers expressed dissatisfaction with management's response to service issues and overall restaurant organization.
Mixed Experiences
While some patrons enjoyed their food and service, many others had negative experiences, indicating inconsistency in performance.
AR
Amanda Ramos
Nov 4, 2025
3.0
It was ok. Probably wont go back. Our waiter was super sweet and helpful but the whole place was very disorganized considering it was empty. Everything was slow and the food was meh.
BB
Blaise
Nov 2, 2025
2.0
They're bunch of workers at this location that are very rude and lazy, been there before and had to wait 40 minutes for our waitress to come back with our order when the place was not even busy, attitudes were very unprofessional. Would not recommend this establishment at all, GO TO WINGSTOP !!!
ET
Eliza T
Oct 3, 2025
1.0
so messed up !
messed up my entire order . gave me sauces that were open and spilled on the brown bag my floor is red still for 15 minutes of trying to clean.
the manage r hung up on me 6 times!
I will be reporting the store to doh.
BB
Brandon
Oct 2, 2025
1.0
First and last visit.
I was really excited to try this place for the first time, but the experience quickly went downhill. When I tried to order the cheesesteak, I was told not to because “the bread was too hard and chewy” Then I asked about the iced tea and was told we “wouldn’t like it.” That alone felt off, but we decided to stay and order something else.
The biggest issue came with the kids’ meal. My 3-year-old refused to eat her chicken fingers, and I assumed she was just being picky until I tried one. They were extremely spicy way too hot for something labeled as a children’s item. Completely inappropriate for kids.
To top it all off, as we were leaving, my daughter tripped in the parking lot and hit her head. My wife rushed back in to ask for a cup of ice and explained what happened. The employee behind the bar responded with “it’ll just be one minute” turned back around and continued chatting with a coworker showing zero urgency, care, or empathy.
Really disappointing experience from start to finish. We won’t be coming back.
BD
Brett Dragun
Sep 21, 2025
1.0
I’m sitting here as I write this, Sunday afternoon during the NFL season. The place is more than half empty. The service and turnaround time is horrendous. Beers taking 15min, apps that they have for happy hour taking 20+ min and that’s after I have to remind them that we haven’t gotten them yet. Our waitress barely comes to the table and I can’t even find her on the floor most of the time. In fact most of the staff appears to be sitting at the high tops or in the kitchen. We asked to sit at an empty booth and were refused. An hour and a half and we haven’t even gotten to order entrees yet. And forget about bussing the table, we are just stacking trays and glasses, she grabs the menus but leaves all the dirty stuff. We just reminded her about another appetizer and she seemed amazed we hadn’t gotten it yet…excuse me, you’re our server. I’ve lived in numerous states and travel for work, BWW is one of my favorite football spots. This is my first time at one in Staten Island or NY, it must just be acceptable here to just not care, at all. Thank god we are just killing time before the Chiefs game at MetLife and this isn’t our normal location.
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings on Richmond Avenue specialize in?
Buffalo Wild Wings specializes in award-winning Buffalo, New York-style wings available in 26 different sauces and seasonings.
What are the operating hours of Buffalo Wild Wings on Richmond Avenue during weekdays?
From Monday to Wednesday, Buffalo Wild Wings is open from 11:00 AM to 11:00 PM, while on Thursday and Friday, it remains open from 11:00 AM to midnight.
Is Buffalo Wild Wings open on weekends?
Yes, Buffalo Wild Wings is open on Saturdays from 11:00 AM to midnight and on Sundays from 11:00 AM to 11:00 PM.
Where is Buffalo Wild Wings located on Staten Island?
Buffalo Wild Wings is located at 1447 Richmond Avenue, Staten Island, NY 10314.
How can I contact the Staten Island Buffalo Wild Wings?
You can contact Buffalo Wild Wings on Richmond Avenue by calling +1 718-983-6912.
What type of establishment is Buffalo Wild Wings on Richmond Avenue?
Buffalo Wild Wings is a sports bar, chicken wings restaurant, takeout restaurant, and general restaurant.
Are there other dining options near Buffalo Wild Wings on Richmond Avenue?
Yes, nearby dining options include Il Sapore Cafe (pizza and cafe), Dunkin' (coffee shop and donuts), Ginza Sushi Lounge (Japanese restaurant), and Famous M&J (pizza restaurant).
What nearby places can I visit before or after dining at Buffalo Wild Wings?
You can visit local spots such as Richmond County Savings Bank for banking needs, Center Stage Dance Co. Ltd. for dance activities, and Baskin-Robbins for ice cream treats nearby.
Are there beauty and wellness services near Buffalo Wild Wings on Richmond Avenue?
Yes, nearby beauty and wellness service providers include Hair Express (beauty salon and barber), Kings Nails (nail salon), NYC Tan (tanning salon), and Miya Nail Spa (nail salon and hair removal).
Where can I enjoy beverages or cocktails near Buffalo Wild Wings on Richmond Avenue?
Le Roi Lounge and Bar offers cocktails and a lounge atmosphere near Buffalo Wild Wings, also known for its hookah bar.