McDonald's

3.4
1049 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
106 Rt 59, Spring Valley, NY
10977, United States

Hours

Reviews

3.4
1,049 reviews
5 stars
408
4 stars
188
3 stars
139
2 stars
83
1 star
231

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor service and lack of attention.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and general order mishandling.

Cleanliness

Multiple reviews pointed out unsanitary conditions, including dirty dining areas and concerns about food hygiene.

Wait Times

Customers frequently complained about long wait times both in the drive-thru and for in-store orders, indicating inefficiencies in service.
  • BB
    Bdot Bdot
    2 days ago
    1.0
    They always mess up the orders I ask for 2 of the same Thing and they forget same thing with my nuggets I ask for 20 and I only get 15 /13 they have to at least make sure everything we Oder is in the bag 🤦‍♂️
  • MQ
    Marco Quizhpe
    Dec 29, 2025
    1.0
    No son amables y si pides un favor no te lo ...
  • SF
    Scarleth Folgar
    Dec 24, 2025
    1.0
    Check your drinks well before leaving because I went to pick up food and I had ordered sprite and they gave me mineral water it is very bad that they put something else if they don't have to say they don't have and that’s it
  • TC
    The Real CHIM
    Dec 7, 2025
    1.0
    I am beyond frustrated with this McDonald’s in Spring Valley. This location is consistently the worst in the entire 845. They always mess up orders, and the customer service is terrible. The attitudes are rude from the moment you pull up. They never give the correct sauces, and when you try to clarify, they insist they did—even when it’s obviously wrong. Today, my mother ordered the Grinch meal and specifically asked for sweet and sour sauce. They told her multiple times that it was in the box, but when she got home, the box was packed with barbecue sauce instead. On top of that, the quality of service has gone downhill over the past few years. Whatever changes were made in management and staffing have clearly not worked out, because the service has become noticeably worse compared to before. Accuracy, professionalism, and customer care have all dropped. And honestly, the cleanliness is also questionable. I’ve personally seen things inside this location that made me uncomfortable as a customer, and it does not look well-maintained at all. The lack of attention, consistency, and overall responsibility at this store is unacceptable. Management needs to take control and make serious improvements because this is easily one of the most poorly run McDonald’s in the area.
  • CA
    Catt A
    Dec 6, 2025
    1.0
    My sibling went to pick up my order around 10:20am he gave them the correct name and order # the guy asked my sibling 3 times what’s the code and told him “ pull up to the window we have it” he drove to the window waiting and was told they don’t have it. It was two McMuffins and hash browns. He wasn’t able to show his screen because his screen is broken. But how do we go from we have it and don’t have it. I tried calling to get my refund but straight to voicemail. I’m not able to refund it on the McDonald’s app because it saids to contact the store. They walk away with my hard earned money. Unbelievable!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Spring Valley, NY?

McDonald's in Spring Valley is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location has a drive-through that operates 24/7.