McDonald's

3.6
1056 reviews
Get DirectionsCallWebsite

Business Details

44 Nichols St, Spencerport, NY
14559, United States
(585) 352-1133
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
44 Nichols St, Spencerport, NY
14559, United States

Hours

Reviews

3.6
1,056 reviews
5 stars
389
4 stars
246
3 stars
200
2 stars
76
1 star
145

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about missing items and incorrect orders, with many customers expressing frustration over repeated mistakes.

Service Quality

Mixed reviews on service; some customers report rude staff and poor customer service, while others mention friendly and efficient service.

Cleanliness

Multiple reviews highlight unsanitary conditions, including dirty tables and issues with food safety, such as cockroaches.

Speed of Service

Consistent feedback about slow service times, particularly in the drive-thru, with long waits reported even during non-busy hours.

Food Quality

Inconsistent food quality, with reports of cold, greasy, or improperly prepared items, leading to dissatisfaction among customers.
  • SR
    Stacey Rowe
    Nov 14, 2025
    1.0
    This location is the absolute worst. The very last experience... I ordered a Happy Meal and Hamburger inside, after 15 minutes I asked if my order would be out soon, they said they were just finishing it up. I watched 3 people get all their food that ordered after me, countless through the Drive-tru. As I waited another 5 minutes, the employees on the fryer were joking about me waiting for so long and how they needed to drop everything and wait on me... got my food, brought it to my daughters school for her birthday... fries burnt, she wouldn't touch them and my hamburger had cheese on it. Unfortunately and fortunately? it was hot so the cheese had melted and I couldn't peel it off. Not a good experience. This location also makes it a point to always put fries in the bags and boxes upside down...
  • DS
    Dustin swaciak
    Oct 25, 2025
    3.0
    The continually mess up orders. Past two times ive stopped there they forgot 1 of my 2 double cheeseburgers.
  • EK
    Elias Khanjar
    Oct 24, 2025
    1.0
    The people are really worse here and doesn’t value time at all and not helping people
  • LB
    lola bunny
    Oct 3, 2025
    1.0
    EVERY TIME someone forgets at least one item in my order. Whenever I go in to get my missing item I am met with attitude and disrespect, I do not care if it was your fault or not, don’t be rude. Whoever the manager is needs to teach these employees how to count properly and accept when their teammate has made a mistake.
  • TB
    Trevor Krystal Bertrand
    Sep 21, 2025
    1.0
    I’m not one to typically review locations, it’s a McDonalds, you can’t have the highest expectations. That said, what I do expect is for there to be no cockroaches involved with my food. Unfortunately this evening as I ordered 2 happy meals for my kiddos I discovered that a cockroach had hitched a ride with the carton. Completely unacceptable, and disgusting. I then tried to contact the location (no way to do so directly) so I left a response on the corporate site, which doesn’t feel like it will be productive. Needless to say, this will be our last time visiting this location.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's in Spencerport, NY?

McDonald's delivery is available Monday to Saturday from 6:00 AM to 10:30 PM, and Sunday from 7:00 AM to 10:00 PM.

When is the drive-thru open at this McDonald's location?

The drive-thru is open Monday through Saturday from 5:00 AM to 11:00 PM, and Sunday from 6:00 AM to 11:00 PM.