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Brand Certified

Stop & Shop

4.0
(706 reviews)

Business Details

291 West Main Street, Smithtown, NY
11787, United States
(631) 366-0038

About

Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
291 West Main Street, Smithtown, NY
11787, United States

Hours

Reviews

4.0
706 reviews
5 stars
349
4 stars
175
3 stars
92
2 stars
37
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were notable complaints about rude behavior from specific employees, particularly in the deli and self-checkout areas.

Cleanliness

The store is frequently described as clean and well-organized, contributing to a pleasant shopping experience.

Stock Availability

Customers expressed frustration over frequent stock shortages, particularly in produce and deli items, leading to dissatisfaction with the shopping experience.

Pricing

Many reviews indicated that the store's prices are considered high compared to competitors, with some customers feeling overcharged or dissatisfied with the value.

Technology Issues

Several customers reported problems with the store's Wi-Fi and app functionality, which hindered their shopping experience.
  • MS
    Mike Sarrosick
    Feb 8, 2026
    4.0
    Store is a dead zone for cell service in a big way Greta selection of fruit and typically has good sales….. Please get twist ties for bags, we will buy more fruit if you do!
  • ML
    Mike Lewis
    Dec 17, 2025
    4.0
    Big store with plenty of everything
  • LT
    Lawrence Teicher
    Dec 12, 2025
    1.0
    Will never go to this store again. Dead zone for cell phones (I use VZ) and forget internet. You can’t load your GO points in the store if you forget to do it b4 arriving. Total joke in this day and age.
  • BJ
    Brian Jones
    Oct 23, 2025
    5.0
    Stop & Shop is a wonderful grocery store! It’s always clean, well-organized, and easy to navigate. The staff are incredibly friendly and welcoming, making every visit enjoyable. I stopped here with my guide dog to do a bit of shopping, and the experience was fantastic — everyone was kind, respectful, and helpful. The store felt comfortable and accommodating, and the overall atmosphere was positive and inviting. I highly recommend Stop & Shop for a pleasant, hassle-free shopping trip!
  • UT
    Uyen Mai Tuong
    Oct 10, 2025
    5.0
    The waitstaff are highly professional..

Brand Certified Facts from Stop & Shop

This information is certified by Stop & Shop and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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