McDonald's

3.8
709 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
923 Jericho Tpke, Smithtown, NY
11787, United States

Hours

Reviews

3.8
709 reviews
5 stars
323
4 stars
164
3 stars
86
2 stars
41
1 star
95

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong modifications.

Service Speed

Customers consistently noted slow service times, especially during busy hours, with long waits in both drive-thru and dine-in.

Staff Training

Feedback indicated a need for better staff training, as many reviews mentioned inexperienced or untrained employees leading to poor service.

Cleanliness

While some customers praised the cleanliness of the restaurant, others noted that tables and floors were sticky or needed attention.

Customer Service

Customer service experiences varied, with some praising friendly staff while others reported rude or dismissive attitudes.
  • VM
    vito maurello
    4 days ago
    5.0
    The place is very clean, and the staff amazing. Thank you
  • KR
    Khushal Rahman
    Nov 9, 2025
    2.0
    Their food is obviously good, But they have messed up my order plenty of times, Just now I payed for chicken nuggets and guess what, They give sauce but no nuggets, How the heck is that even possible?
  • KB
    Kelly Belickis
    Oct 27, 2025
    1.0
    Went through the drive through. Ordered food for 6 people. One of my kids wanted a ranch snack wrap and sweet tea. I get to the window and the employee tells me they are out of sweet tea. So now I have to get my kid a different drink. I pick up the food and get home only to discover my kids’s ranch snack wrap is not in the bag. No sweet tea and now no snack wrap = very upset kid. Had to order snack wrap from uber eats so my kid could have dinner. It wasn’t even busy at this McDonald’s at 8pm.
  • DR
    Dion Rupa
    Oct 22, 2025
    2.0
    I think some of the folks who work at McDonalds would benefit from some extra traning before putting together orders. For me it's a 50/50 shot if my order will be made correctly. Today I ordered the Double Cheeseburger meal with ketchup and cheese only. The labels on the burgers even read "Only Ketchup" and "Only Cheese". Can someone at McDonakds explain to me how someone reads that and thinks, "Oh hey, these burgers need some pickles!" I can't stand the taste of pickles. This is the main reason why I never have an urge to have them on my burgers. I guess in the end its my mistake for ordering McDondalds. Sincerely, Only Ketchup Only Cheese.
  • FF
    Fred
    Oct 13, 2025
    1.0
    I have seen (and been employed by) mismanaged establishments before, but this location writes the book on inept and untrained staff. I placed the order through the app. I waited at the first speaker to give my code, but nobody was there. We drove up to the next kiosk and the person behind me was being assisted. AND, still no service!!!! I parked and when my wife went in, all she heard was an irate staff, complaining that “Michael” did not show up again!!! He only works one day a week!!! Great!! Let’s air the back of house grief with your guests. When my wife was FINALLY addressed, she was told they gave our order away by mistake. She waited another ten minutes. Boy!!! How efficient! The food was inedible garbage, which we threw out. I only started coming back here after an incident years back when a team member threw my order across the counter to me. The manager clearly works from the office and the DM must spend their working hours on TikTok. Simply put, this location should be restarted from the top down. Shameful!

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's in Smithtown, NY?

McDonald's in Smithtown is open for dining from 7:00 AM to 9:00 PM every day of the week.

Does this McDonald's location have a drive-thru service and what are its hours?

Yes, it offers a drive-thru service open daily from 6:00 AM until midnight.