McDonald's

3.8
718 reviews
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Business Details

923 Jericho Tpke, Smithtown, NY
11787, United States
(631) 864-6751
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
923 Jericho Tpke, Smithtown, NY
11787, United States

Hours

Reviews

3.8
718 reviews
5 stars
324
4 stars
165
3 stars
88
2 stars
41
1 star
100

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong food.

Service Speed

Customers consistently noted long wait times, particularly in the drive-thru, with some experiencing delays of over 30 minutes.

Staff Training

Feedback indicated a need for better staff training, as many reviews mentioned untrained or inexperienced employees leading to poor service.

Cleanliness

While some customers praised the cleanliness of the restaurant, others noted that tables and floors were sticky or needed cleaning.

Food Quality

Opinions on food quality varied, with some customers enjoying their meals while others complained about cold or poorly prepared food.
  • MM
    MegaUtube99
    6 days ago
    1.0
    Yea the new window for delivery drivers is dumb as hell. Not picking up orders from here again
  • SP
    Seth Pordy
    Dec 21, 2025
    1.0
    Read the damn tickets. It’s not so difficult. Hire literate people who don’t forget things in orders CONSTANTLY.
  • DM
    Dan Madrose
    Dec 19, 2025
    1.0
    Truly a horrible establishment. Took 20 minutes in a not-so-busy drive thru to get my nearly $6 fries. They end up being cold to the touch. Get back on line and wait another 15 minutes and then they ask for the cold fries back. Very weird. Too bad I stuck my hands all in them.
  • MR
    Mallory Ringham
    Dec 16, 2025
    3.0
    The location and food is fine, but it is frigid inside. I ate breakfast in my car in the parking lot because it was warmer that way. No heating inside, apparently?
  • 11
    1StockCord
    Dec 8, 2025
    1.0
    I’m coming back to McDonald’s tomorrow and getting a large fry for free because what the hell is a large fry when it’s not even halfway full and I payed 5.60 for a large fry not a small so I will be back tomorrow “This is how you lose customers and start fights”
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Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's in Smithtown, NY?

McDonald's in Smithtown is open for dining from 7:00 AM to 9:00 PM every day of the week.

Does this McDonald's location have a drive-thru service and what are its hours?

Yes, it offers a drive-thru service open daily from 6:00 AM until midnight.