Dunkin'

3.6
244 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Smithtown, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
560 Smithtown BYP, Smithtown, NY
11787, United States

Hours

Reviews

3.6
244 reviews
5 stars
105
4 stars
52
3 stars
23
2 stars
11
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with staff often ignoring or being unhelpful towards patrons.

Order Accuracy

Frequent complaints about incorrect or incomplete orders, with multiple customers noting items were forgotten or made incorrectly.

Management Issues

Several reviews highlighted problems with management, including poor staff treatment and lack of effective oversight.

Food Quality

Mixed feedback on food quality, with some customers enjoying specific items while others reported stale or poorly prepared food.

Speed of Service

Numerous reviews mentioned slow service, particularly during busy hours, leading to long wait times.
  • UZ
    Umayma Zaman
    Nov 26, 2025
    2.0
    we went around 7pm last night and got the new chai latte. the workers were not paying attention to us and only flirting and playing around with each other. we got our drinks and they were made very poorly. the cups were full of ice and too sweet. we did NOT get what we payed for
  • CG
    Christina Groudine
    Oct 20, 2025
    1.0
    Every time I order - something is either wrong or forgotten.
  • FE
    Filiz Ergun
    Sep 10, 2025
    1.0
    Poor customer service
  • RC
    Roberto Chavez
    Sep 7, 2025
    2.0
    The staff saw us and made no effort to serve us. We waited several minutes, and they never served us. September 7, 5:15 PM.
  • MG
    Madge G
    Aug 7, 2025
    2.0
    It appears this location is under new management. The service especially the drive through experiences such slow service. Always a back up every time I try to pull up in the morning. The line is way too long for it to be worth waiting for. This is a sought out location so I hope this DD figures it out to expedite orders or hire staff that can manage the morning rush.

Frequently Asked Questions About Dunkin'

What are the opening hours for Dunkin' in Smithtown, NY?

Dunkin' in Smithtown, NY is open Monday through Saturday from 5:00 AM to 9:00 PM, and on Sunday from 6:00 AM to 9:00 PM.

Does Dunkin' in Smithtown offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services during the hours of 6:00 AM to 8:30 PM every day.