LO
Liam O'Donnell
Jun 16, 2025
This location very much has two different modes.
In the morning, the place is well staffed, friendly, professional, and very good at getting food and drinks out quickly and accurately. The food and drinks are decent and made well, comfortably in the top 25% of Dunkin' locations around here.
In the afternoon/evening, it's a different story. There's one worker in particular, a heavyset older woman who usually seems left to her own devices, and clearly struggles with the basic mechanics of her job. I've ordered food from here many dozens of times in the morning, but avoid the evening like the plague, because the 8 or so times I've ordered a coffee on the way home from work, that woman gets my order wrong. And I mean every. Single. Time. She always puts WAY too much ice in every drink, which dilutes and makes everything more creamer-heavy, but she also has managed to get some variation on the wrong size, wrong amounts or types of creamer, wrong amounts or types of sweetener, *something* extra is always wrong. And when I ask her to fix it, she loudly insists she did it right but then will remake it in a huff, remakes it while I watch, and then hands me something that's a completely different color drink that tastes completely different than the first one she made. It's astonishing what a terrible attitude she has, and I have watched her make it wrong on purpose the second time, seemingly out of spite (e.g., overloading it with ice and putting the barest drop of a flavor syrup in the remade version, after the first one had so much extra syrup it pooled in a thick layer in the bottom, unmixed). She's desperately in need of a retraining, and an attitude adjustment. I wouldn't even write about it, but I will literally avoid this place in the evening unless I'm absolutely desperate for a caffeine fix, and don't have a better option. All just so I don't have to do the math of "Is it worth confronting that woman when she inevitably messes up my order?" For the bean counters there, I don't know how much money this is losing you, but it's definitely cutting down the times I go.
Sorry guys. You morning shift folks are amazing. I just wish the evening person didn't do such a terrible, terrible, terrible job.