Wendy's

3.7
1204 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
555 William Floyd Pkwy, Shirley, NY
11967, United States

Hours

Reviews

3.7
1,204 reviews
5 stars
488
4 stars
301
3 stars
175
2 stars
80
1 star
160

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported rude service and unprofessional behavior from staff, particularly from management.

Order Accuracy

A significant number of reviews mentioned incorrect orders, missing items, and poor attention to detail.

Food Quality

While some customers praised the food as fresh and tasty, others reported issues with cold or improperly prepared items.

Cleanliness

The cleanliness of the dining area and restrooms received mixed reviews, with some customers noting it was clean while others found it dirty.

Speed of Service

Customers appreciated the fast service at times, but there were also complaints about long wait times and slow service during busy hours.
  • JG
    Jnicole G
    Nov 7, 2025
    2.0
    the only reason i’m giving a bad review is because the blonde women whose the manager here is an absolute beast. she’s nasty and down right mean to all her employees. watching her talk down and belittling them even in front of customers makes me never want to go back.
  • DS
    DFRR super
    Oct 23, 2025
    5.0
    Very good to go for lunch
  • DO
    Denise overton
    Oct 13, 2025
    1.0
    The person who was working at the drive thru was so rude. Not once did she say hello, tell me the price of the food or say thank you and goodbye! Not one word!! She should not be working with customers with her rude attitude
  • BD
    Bill DeVoe
    Oct 12, 2025
    1.0
    Unsweetened, UNSWEENTED ICED TEA. Pay attention. Why is this so hard. Three times I’ve left with sugar water, why is this so hard to grasp?! Not everyone wants 40grams of sugar in liquid form.
  • BA
    B A
    Oct 10, 2025
    5.0
    I had a great experience at this location, I was greeted upon walking in and the cashier was friendly, the manager was also working and she was doing multiple jobs at once, packing food, doing drive through order. Excellent customer service!

Frequently Asked Questions About Wendy's

Is 555 William Floyd Parkway Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.