Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Shirley, NY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 800 Montauk Highway for the ultimate SONIC experience!
Location
Hours
Reviews
3.6
292 reviews
5 stars
139
4 stars
50
3 stars
19
2 stars
14
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Omar and Taliyah received praise for their friendliness and efficiency, others reported rude and dismissive behavior from staff.
Food Quality
Food quality is inconsistent, with some customers enjoying specific items like shakes and pretzels, while others complained about undercooked or bland food.
Order Accuracy
Many customers experienced issues with order accuracy, including missing items and incorrect orders, leading to frustration.
Wait Times
Customers frequently noted long wait times for food, even during less busy periods, contributing to a negative dining experience.
Cleanliness and Atmosphere
The location is generally described as clean and has a nostalgic drive-in feel, but some customers expressed concerns about unsanitary practices observed among staff.
- RMRosalinda MunozDec 16, 20255.0So nice
- TSTaliya SavageDec 4, 20251.0DAVE THE MANAGER 0-10 Multiple times missing items. Poorly made food. Poorly prepared food i should say also. As well as very disturbing and outrageous staff. I pulled up at 10:59 and over the microphone is the manager Dave. I ask him if they were open still and the guy says yes in a very big attitude. I ask “okay, but why the attitude?” And all he said is “CUZ! You asked me!!” Like the audacity is crazy. I ended up not wanting order anything but a side order of tenders because he was rushing me into ordering.
- MMMalenaNov 20, 20252.0They are really slow
- JMJonna Michele McGarryNov 13, 20255.0The customer service at this restaurant was amazing. The drive through associate Taliyah was polite, efficient, and extremely accommodating. The manager Omar was great- he runs his shifts amazingly. Thank you for my great experience.
- JHJoshua HoltenOct 29, 20251.0I visited Sonic Drive‑In on 800 Montauk Hwy in Shirley, NY and unfortunately had a very frustrating experience. First: the ordering system was a mess. The speaker at my stall was so quiet and garbled that I had to repeat myself multiple times — the staff didn’t acknowledge any mistakes or check in to make sure the order was correct. When my food finally arrived, it was missing items, and I was given zero apology or compensation. According to many local reviewers, this appears to be a recurring problem at this location. Second: the wait was long and seemingly inefficient. I pulled in, placed my order, and waited far longer than I expected given how few cars were ahead of me. The staff appeared slow and uncoordinated. Third: food quality was very disappointing. My burger was under‑seasoned, the fries were soggy, and the shake I ordered didn’t taste fresh. Employees showed little interest in correcting it when I pointed out issues. Finally: the overall customer service felt cold. No real greeting, no check‑backs, and when I asked about missing items I felt dismissed. It gave the impression that the staff didn’t care whether I left satisfied. If you’re thinking about going here, be warned: the concept of the drive‑in is fun in theory, but the execution at this particular location is falling short. I hope the management addresses the service and check‑out process soon. For now, I cannot recommend this Sonic.