Dunkin'

Reviews

• RR

  Rebecca Rogak

  Aug 20, 2025
  2.0
  I totally get being overworked as the only employee staffed at a store, but it wasn't necessary to get angry and loudly argue at me when there was a miscommunication/misunderstanding about what I ordered. Employee today Wednesday 4:30pm was upset with me for "confusing" him by changing my initial order [before he got the drink started], which I had only done because when I asked for a frozen coffee he looked back at the machine all sad-like, so I truly thought I was making it easier for him by changing my order to a non frozen coffee latte. This was apparently also a problem, somehow. Again, drink hadn't been started yet. He makes me a drink that we had not discussed but I could see that there was a miscommunication or misunderstanding. Not a big deal, this happens. I could understand the confusion because I had asked for the new Cereal Milk Latte, iced and with oatmilk, but he told me it could not be made with oatmilk and was a dairy beverage. I replied with, "oh ok, no worries, I'll take the drink as-is," referring to the Cereal Milk Latte. I had also asked if that drink had espresso in it and he said yes. However the drink I was given was a regular iced latte with oatmilk and no espresso. When I asked him if my drink was the Cereal Milk Latte, that's when he got frustrated and upset with me, told me I confused him, and then he started listing random drink ingredients to, I guess, imply that my order was confusing? He specifically included matcha and almond milk in this list, which I didn't mention at all, but the previous customers did order. He did make me a new drink that was correct, in a passive aggressive silence before handing it to me and scolding me one last time, saying I need to have my mind made up when I order. The rest of the interaction was me gentle-parenting this fully grown man into the possibility of not yelling across the store at me because he made a mistake. Neither shocked nor surprised but annoyed at the very least. Will not be back to this location. Don't yell at women (or anyone.)
• MB

  Melissa B

  Aug 6, 2025
  1.0
  A simple order of a cappuccino with almond milk no sugar turned no froth and vanilla almond milk. Disgusting
• MR

  Mike Rodriguez

  Dec 18, 2022
  5.0
  Always have my drink....
• RW

  Rujing Wang

  Aug 26, 2021
  1.0
  one of staff didn't change the glove to make a food after check out，and put the food on the table（not workbench）
• AA

  AntonioUrbano

  May 5, 2019
  5.0
  The young man behind the counter made a tremendous Cocoa Mocha Latte. Which is a rarity. DD can be hit or miss with how the employees make their coffee. But this gentleman hit a home run. No restrooms for customers....which is part of the reason I stopped in. Unfortunate.

Frequently Asked Questions About Dunkin'