Wendy's

3.4
853 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1590 Altamont Avenue, Schenectady, NY
12303, United States

Hours

Reviews

3.4
853 reviews
5 stars
271
4 stars
190
3 stars
142
2 stars
68
1 star
182

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders and missing items, with many customers reporting consistent mistakes.

Customer Service

Numerous reviews highlight rude and unhelpful staff, with several instances of poor communication and lack of professionalism.

Food Quality

Reports of cold, improperly cooked, or stale food, including raw chicken and moldy burgers, leading to concerns about food safety.

Cleanliness

Mixed feedback on cleanliness, with some customers noting clean facilities while others reported unsanitary conditions.

Service Speed

Many customers experienced long wait times in both drive-thru and in-store, often exacerbated by order errors.
  • RR
    Ronnie Rose
    Dec 28, 2025
    4.0
    Frostys!
  • GG
    Griffer
    Dec 8, 2025
    1.0
    Will get your order wrong almost every time. Almost no one at this location can speak fluent English that much is clear. It doesn’t matter whether you go inside or the drive-through, they will 100% get your stuff wrong every time and do not give out receipts regularly because they know the quantity of times they mess up orders. Extreme buyer beware!!
  • JL
    Joanne Leibert
    Nov 22, 2025
    4.0
    It was soooo cold in there. Place is clean. Service was fine. Busy drive thru.
  • JS
    Justin Scott
    Oct 27, 2025
    5.0
    Food was fresh and hot
  • GR
    Gabriel Reddi
    Oct 17, 2025
    1.0
    We live 5 min away and usually grab breakfast here. They served us raw chicken .. we ordered a chicken biscuit. When we complained , the manager Emalee says ok , rolled her eyes , threw it out and proceeded to make another sandwich after I told her I cannot trust that so I want my money back. not even an I’m sorry. Didn’t want to give us a refund and said “ ok report me my name is emalee , no last name “ . The past five times we have had issues so we are done getting anything here. Nobody speaks English or understands how to take orders. They don’t listen. They are rude. The food is either raw or overcooked or mishandled. She wasn’t even wearing gloves , touched the computer screen , and then went to wrap sandwiches!! Now , they are not serving breakfast at all… I wonder why?! This location needs to be shut down, it’s a disgrace to the community. Please , don’t waste your money here! Save yourselves from getting sick, do not buy here they do not care how they handle your food. Im not done with them , Wendy’s , count your days.

Frequently Asked Questions About Wendy's

Is Rotterdam Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's in Schenectady?

The drive-thru is open from 9:00 AM to 1:00 AM Sunday through Thursday, and until 2:00 AM on Friday and Saturday.