Overall, customers praised the food for its deliciousness and variety, with standout dishes like chicken marsala and pizza receiving high marks.
Service
Many reviews highlighted the attentive and friendly service from staff, with specific mentions of individual servers who provided exceptional experiences.
Atmosphere
The restaurant's ambiance was frequently described as beautiful and inviting, making it a pleasant dining environment.
Inconsistencies
Some customers reported inconsistencies in food quality and service, suggesting that experiences can vary significantly from visit to visit.
Ordering Issues
Several customers expressed frustration with the online ordering system and menu availability, indicating a need for improvement in this area.
KM
Krissa McCullough
Nov 15, 2025
5.0
My husband and I went to the Palazzo for dinner tonight and everything was absolutely amazing! Our waitress was attentive and friendly. We got the clams Italiano for an appetizer, very flavorful and good size steamers. I got the ribeye steak cooked medium rare and it was cooked to perfection with a great flavor, my husband ate my Parmesan crusted broccoli and said it was delicious. He got the chicken parm and said it was the best he’d ever had, the sauce was amazing. To finish off our dinner we had vanilla ice cream topped with whipped cream and espresso and that is now our favorite way to end our meals, so good! We also got a NY Style cheesecake slice and a pumpkin cheesecake slice to go. Highly recommend if you’re looking for a great environment, friendly staff and a top notch meal!
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Tom Delprado
Nov 12, 2025
4.0
It’s was a take out order and everything was Great, wings, burgers fries, always great food!
DB
Dorothy Britt
Nov 10, 2025
5.0
Wonderful place for a delicious dinner, fun night out and great atmosphere and service. Highly recommend ⭐⭐⭐⭐⭐
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Mike Saleh
Nov 9, 2025
5.0
Love this place.Great food great atmosphere very friendly people.
TD
Tamara Demeree
Oct 22, 2025
5.0
We attended this establishment after the 217 class of the NYS Trooper Academy Graduation. Perfect timing before the busy dinner crowd. The service was excellent, food was yummy, and drinks were cold. The atmosphere is beautiful, just what you expect from an Italian restaurant. We had a wonderful meal. Thank you!