Brand Certified
Five Guys
4.4(988 reviews)
Certified by Five Guys • Feb 22, 2026
Business Details
418 Balltown Road, Schenectady, NY
12304, United States
Certified by Five Guys • Feb 22, 2026
(518) 346-5728
Certified by Five Guys • Feb 22, 2026
https://restaurants.fiveguys.com/418-balltown-road
Certified by Five Guys • Feb 22, 2026
About
Certified by Five Guys • Feb 22, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 418 Balltown Road in Schenectady is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Feb 22, 2026
Hours
Certified by Five Guys • Feb 22, 2026
Reviews
4.4
988 reviews
5 stars
640
4 stars
209
3 stars
68
2 stars
23
1 star
48
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the burgers and fries, but there were complaints about soggy fries, cold food, and inconsistent preparation.
Service Issues
While many praised the friendly staff, there were multiple reports of incorrect orders, slow service, and difficulty reaching customer support.
Cleanliness
Several reviews highlighted cleanliness issues, with some customers noting dirty tables and unsanitary conditions in the kitchen.
Pricing Concerns
Many customers felt the prices were too high for the quality and quantity of food received, leading to perceptions of poor value.
- SEShawn Enos1 day ago1.0Service was hideous
- GPGennaro PalmieriFeb 15, 20262.0When I order on your website at 1 pm for a 2:30 pick up and it's not ready until 2:45 that is unacceptable!!!
- MBMarie BaumFeb 14, 20263.0It's fine I guess but for the prices they charge you'd reasonably expect them to at least have supplies under control.
- SBSerome BarrowFeb 11, 20265.0Thank God for Five Guys, it’s a hit every time! The best thing I have eaten in this town NY Schenectady
- LCLisa CinelliJan 24, 20262.0Usually everything is great here, but this time I asked for a lettuce wrap for my burger, and it came on a bun instead...the fries are too soggy and dark with old oil..also that place needs a scrub down..from the fryers, fry hoods and grills, disgusting..
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 418 Balltown Road accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for Five Guys in Schenectady?
The Five Guys at 418 Balltown Road is open daily from 10:30 AM to 10:00 PM.
Can I get delivery from the Five Guys in Schenectady?
Yes, this location offers delivery with hours from 10:30 AM to 9:30 PM every day. You can order online at https://order.fiveguys.com/location/niskayuna/menu.
Does Five Guys offer a way to customize burgers and milkshakes?
Yes, Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations.
What payment options are accepted at this Five Guys?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there wheelchair accessibility at the Five Guys on Balltown Road?
Yes, this location has wheelchair accessible entrance, parking, seating, and restrooms.
Are children welcome and is there seating outdoors at Five Guys in Schenectady?
Yes, this Five Guys welcomes children and also has outdoor seating available.
What are some nearby places to visit before or after dining at Five Guys?
Nearby, you can visit Mohawk Commons Mall and Mohawk Mall for shopping, or enjoy a meal at Taco Bell or Panera Bread. These locations provide good options for shopping or additional dining experiences before or after your visit to Five Guys.
Are there any eyewear stores near Five Guys at 418 Balltown Road?
Yes, Empire Visionworks and Visionworks are nearby optometry and eyewear stores where you can shop for sunglasses or get an eye exam.
Where can I find health-related services near Five Guys in Schenectady?
Nearby health-related services include Aspen Dental, WellNow Urgent Care, and Market 32 Pharmacy, offering dental, urgent care, and pharmacy services respectively.
Brand Certified Facts from Five Guys
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Certified February 22, 2026Yext Knowledge Graph
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