Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Schenectady, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
417 reviews
5 stars
178
4 stars
78
3 stars
52
2 stars
19
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with employees displaying rude attitudes and frequently getting orders wrong.
Food Quality
Customers reported issues with food quality, including burnt items, incorrect orders, and stale products.
Operational Issues
Frequent complaints about the store being closed during posted hours, as well as problems with equipment like ovens being down.
Staffing Problems
Many reviews indicated that the location appears understaffed, leading to long wait times and inadequate service.
Mixed Experiences
While some customers praised friendly staff and good service, these positive experiences were overshadowed by the overall negative feedback.
- SASandra AmarteifioJan 3, 20261.0Food is cold, ordered turkey sausage egg and cheese on a croissant and they gave me only egg on a croissant but still charged me full price
- TPTiffany PalmieriDec 11, 20251.0The workers looked dirty and couldn’t get my order right then when corrected got an attitude and still made the worst bagel I have ever seen in my life they clearly hate their job and should not be working there if they can’t get an order right or have good customer service
- AVAshley Van VorstNov 30, 20251.0Arrived at location on 11-30 at 10am. Short female person of color in charge of taking orders in drive thru was incredible rude and rushed. Wouldn't give us a moment to order at all. She rushed through our order and got it completely wrong. I was provided the wrong coffee twice and woman refused to admit that I said 2 of one item and proceeded to give more attitude after she continued to mess up the order saying "people make mistakes." While yes I understand this is true she was incredibly rude and didn't actually care. The other employee's were amazing and listened well. I am thoroughly surprised this location has 3.5 stars. Management really needs to make changes and do better.
- TCTheo CairnNov 14, 20251.0I ordered through Uber eats and went to pick it up myself. I was kind, said I would be patient because I saw they were busy. People left me standing there, and eventually someone sent a manager(collared shirt) over to help me. She refused to look at my phone to see the food, the name, the receipt or that it was the correct address. Kept walking away anywhere else, and talking to other people. Continued to insist they didn't have it. Their regulars were being greeted and joked with, while I was ignored or spoken to like an annoyance. The only kind person to help me was on her day off coming in for some food herself and it was the suggestion to order food in house. After repeated problems with Dunkin -I'm over paying the prices for the low quality experience and food. I already wasted my money to be denied my food. I understand as someone who manages in food that things happen, people get busy - but only the person on their day off stopped to help. You aren't going to build more customers with bad attitudes and prices. I can go next store to Starbucks, or across the street to 7 Brew, or Stewart's a hop over with more options and quality products for the price.
- VQVexie QuinonesNov 11, 20251.0I went there 2 hours before closing and the doors were already locked
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Schenectady, NY?
Dunkin' in Schenectady, NY is open daily from 5:00 AM to 9:00 PM.
What holiday drinks are currently available at Dunkin'?
You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher as part of the holiday menu.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services.
What types of meals are served at this Dunkin' location?
Dunkin' serves breakfast, lunch, and brunch meals at this location.
Can I order ahead using a mobile app at Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on both Android and iOS platforms for a fast grab and go experience.
Does the Dunkin' at 2500 Albany St have a drive-thru?
Yes, this Dunkin' location features a drive-thru for convenient service.
What are some nearby places where I can grab a coffee near Dunkin'?
Nearby coffee shops include Starbucks and 7 Brew Coffee, both great alternatives or companions for your coffee needs around Dunkin'.
Are there any nearby restaurants to visit after grabbing a coffee at Dunkin'?
You can visit Cafarelli's Downtown Pizza and Catering, Empire Pizza, Ground Round, or Applebee's Grill + Bar for a variety of dining options after your Dunkin' visit.
What nearby services could be useful for customers visiting Dunkin'?
Nearby services include gas stations like Sunoco Gas Station, Mobil, and Cumberland Farms, as well as ATM access at Citizens ATM, which could be handy when visiting Dunkin'.
Does Dunkin' serve vegetarian options and offer free Wi-Fi?
Yes, Dunkin' serves vegetarian options and provides free Wi-Fi for customers.