Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Schenectady, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
412 reviews
5 stars
178
4 stars
78
3 stars
52
2 stars
19
1 star
85
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, such as burnt items, undercooked food, and incorrect orders.
Staff Attitude
Several customers noted unprofessional behavior from employees, including negative attitudes and lack of customer care.
Operational Issues
Customers frequently mentioned problems with the availability of menu items and inconsistent hours of operation.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and quick service during their visits.
- TCTheo CairnNov 14, 20251.0I ordered through Uber eats and went to pick it up myself. I was kind, said I would be patient because I saw they were busy. People left me standing there, and eventually someone sent a manager(collared shirt) over to help me. She refused to look at my phone to see the food, the name, the receipt or that it was the correct address. Kept walking away anywhere else, and talking to other people. Continued to insist they didn't have it. Their regulars were being greeted and joked with, while I was ignored or spoken to like an annoyance. The only kind person to help me was on her day off coming in for some food herself and it was the suggestion to order food in house. After repeated problems with Dunkin -I'm over paying the prices for the low quality experience and food. I already wasted my money to be denied my food. I understand as someone who manages in food that things happen, people get busy - but only the person on their day off stopped to help. You aren't going to build more customers with bad attitudes and prices. I can go next store to Starbucks, or across the street to 7 Brew, or Stewart's a hop over with more options and quality products for the price.
- VQVexie QuinonesNov 11, 20251.0I went there 2 hours before closing and the doors were already locked
- MWMarissa WhitingOct 31, 20251.0Why would you close down an oven at 5:30 in the evening for the evening when you're open till 9pm? They're always out of something as well. This was my second attempt for their redemption but I won't go back. This is why I don't go to Dunkin in general
- OMosama mustafaOct 22, 20251.0Avoid at all cost. The male working is toxic. I've sat here for 30 minutes drinkin my coffee and scrolling and this guy doesnt shut up. Hes cursing behind the counter, mocking customers orders, and abusing whatever employee discounts they get. He left the one girl to deal with drive thru and lobby for about 15 minutes while he dissappeared. Aside from him, looks like there isnt anyone in charge here and a couple frustrated customers left...
- TFThe Grant FamilySep 29, 20255.0First Lady burnt the bagel but Desiree was Awesome !! her customer service skills , Her work ethic & Etc was top notch she re made my order over was polite and went above to ensure I was taken care of she’s an asset to the company keep her !
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Schenectady, NY?
Dunkin' in Schenectady, NY is open daily from 5:00 AM to 9:00 PM.
What holiday drinks are currently available at Dunkin'?
You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher as part of the holiday menu.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services.
What types of meals are served at this Dunkin' location?
Dunkin' serves breakfast, lunch, and brunch meals at this location.
Can I order ahead using a mobile app at Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on both Android and iOS platforms for a fast grab and go experience.
Does the Dunkin' at 2500 Albany St have a drive-thru?
Yes, this Dunkin' location features a drive-thru for convenient service.
What are some nearby places where I can grab a coffee near Dunkin'?
Nearby coffee shops include Starbucks and 7 Brew Coffee, both great alternatives or companions for your coffee needs around Dunkin'.
Are there any nearby restaurants to visit after grabbing a coffee at Dunkin'?
You can visit Cafarelli's Downtown Pizza and Catering, Empire Pizza, Ground Round, or Applebee's Grill + Bar for a variety of dining options after your Dunkin' visit.
What nearby services could be useful for customers visiting Dunkin'?
Nearby services include gas stations like Sunoco Gas Station, Mobil, and Cumberland Farms, as well as ATM access at Citizens ATM, which could be handy when visiting Dunkin'.
Does Dunkin' serve vegetarian options and offer free Wi-Fi?
Yes, Dunkin' serves vegetarian options and provides free Wi-Fi for customers.