Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Schenectady, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
211 reviews
5 stars
107
4 stars
36
3 stars
20
2 stars
13
1 star
35
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported issues with slow service, incorrect orders, and rude staff, indicating a decline in overall service quality.
Staff Friendliness
While some customers praised the friendliness of the staff, many others experienced rudeness and lack of attentiveness, suggesting inconsistency in customer interactions.
Order Accuracy
Numerous reviews highlighted problems with order accuracy, with many customers receiving incorrect items or poorly made drinks.
Cleanliness and Environment
Some customers noted that the location was clean and well-maintained, but others reported issues with food quality and freshness.
Wait Times
Many reviews mentioned long wait times, particularly in the drive-thru, with some customers expressing frustration over delays.
- LLLay_lowOct 18, 20252.0I know it’s a small thing, but it’s harder and harder recently to get a decent cup of frozen coffee. I don’t know what they’re doing if they’re mixing it wrong or they just don’t take their time but it’s not good anymore.
- KKkillerPlaysAug 8, 20251.0Super slow and not fast, hopefully they fix the credit card scanner. I ordered a refresher and it wasn’t even mixed. Finally I was in the line for 30 whole minutes! 😡
- COChris OrfanJul 11, 20251.0The customer experience that I normally receive from this place is more than acceptable. The instance I just endured, from an inexperienced "manager" (something I highly doubt to be the case) was atrocious.
- RPRachael PacielloJul 11, 20251.0avoid this place like the plague!!! Constantly mess up orders and the "manager" has a massive attitude and refuses service consistently for no reason. They need customer service training and in the meantime I will take my business elsewhere. I suggest readers do the same!
- AYAnna YoungJul 1, 20255.0I order the same drink from every Dunkin I go to, so for me, it comes down to customer service and the friendliness of staff. This Dunkin gets quite busy, but the employees handle the rush well. I've never had to wait too long for my favorite latte. The staff are friendly and even offer smiles to customers.
Frequently Asked Questions About Dunkin'
What are the regular operating hours of Dunkin' in Schenectady, NY?
Dunkin' in Schenectady, NY is open daily from 4:00 AM to 7:00 PM.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
What special holiday drinks are available at Dunkin' during the holiday season?
Enjoy the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
Can I order ahead using the Dunkin' mobile app?
Yes, you can order ahead using the Dunkin' mobile app for a fast grab and go experience or use the drive-thru service.
What types of meals does Dunkin' serve at this location?
Dunkin' serves breakfast, brunch, and lunch meals including coffee, espresso, breakfast sandwiches, donuts, and tea.
Does this Dunkin' have a drive-thru and what payment methods are accepted?
Yes, this Dunkin' location has a drive-thru and accepts both debit and credit card payments.
What nearby places can I visit before or after getting coffee at Dunkin'?
Nearby places include ALDI USA for grocery shopping, McDonald's for fast food, and the Rotterdam Community Center for community events.
If I need to pick up a prescription after coffee, which nearby pharmacy is available?
You can visit the CVS pharmacy located near Dunkin' for any prescription or pharmacy needs.
Are there any recreational or sports clubs near Dunkin' in Schenectady?
Yes, the Rotterdam Soccer Club and Rotterdam Little League are nearby for sports and active life activities.
Where can I go for beauty or hair services near Dunkin'?
Nearby salons include A Plus Nails Art & Spa, Tracey's Hair & Beauty Salon, Pelle Liscia LLC, and Hair by ElizabethM for beauty and hair care.