Dunkin'

3.8
211 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Schenectady, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3045 Broadway, Schenectady, NY
12306, United States

Hours

Reviews

3.8
211 reviews
5 stars
107
4 stars
36
3 stars
20
2 stars
13
1 star
35

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported issues with slow service, incorrect orders, and rude staff, indicating a decline in overall service quality.

Staff Friendliness

While some customers praised the friendliness of the staff, many others experienced rudeness and lack of attentiveness, suggesting inconsistency in customer interactions.

Order Accuracy

Numerous reviews highlighted problems with order accuracy, with many customers receiving incorrect items or poorly made drinks.

Cleanliness and Environment

Some customers noted that the location was clean and well-maintained, but others reported issues with food quality and freshness.

Wait Times

Many reviews mentioned long wait times, particularly in the drive-thru, with some customers expressing frustration over delays.
  • LL
    Lay_low
    Oct 18, 2025
    2.0
    I know it’s a small thing, but it’s harder and harder recently to get a decent cup of frozen coffee. I don’t know what they’re doing if they’re mixing it wrong or they just don’t take their time but it’s not good anymore.
  • KK
    killerPlays
    Aug 8, 2025
    1.0
    Super slow and not fast, hopefully they fix the credit card scanner. I ordered a refresher and it wasn’t even mixed. Finally I was in the line for 30 whole minutes! 😡
  • CO
    Chris Orfan
    Jul 11, 2025
    1.0
    The customer experience that I normally receive from this place is more than acceptable. The instance I just endured, from an inexperienced "manager" (something I highly doubt to be the case) was atrocious.
  • RP
    Rachael Paciello
    Jul 11, 2025
    1.0
    avoid this place like the plague!!! Constantly mess up orders and the "manager" has a massive attitude and refuses service consistently for no reason. They need customer service training and in the meantime I will take my business elsewhere. I suggest readers do the same!
  • AY
    Anna Young
    Jul 1, 2025
    5.0
    I order the same drink from every Dunkin I go to, so for me, it comes down to customer service and the friendliness of staff. This Dunkin gets quite busy, but the employees handle the rush well. I've never had to wait too long for my favorite latte. The staff are friendly and even offer smiles to customers.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Schenectady, NY?

Dunkin' in Schenectady, NY is open daily from 4:00 AM to 7:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.