Chipotle Mexican Grill

3.8
1007 reviews
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About

Mexican Restaurant
Chipotle Niskayuna is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
441 Balltown Rd, Schenectady, NY
12304, United States

Hours

Reviews

3.8
1,007 reviews
5 stars
476
4 stars
218
3 stars
85
2 stars
54
1 star
174

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting a lack of professionalism and care.

Food Availability

The restaurant often runs out of basic ingredients, leading to customer frustration and disappointment.

Cleanliness

Multiple reviews noted that the dining area and kitchen were consistently dirty, with overflowing trash and unclean tables.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor portion sizes.

Management Issues

Frequent complaints about poor management and organization, leading to long wait times and overall dissatisfaction.
  • BB
    beth benedict
    3 days ago
    1.0
    We barely got any meat in our bowls (had to ask for double meat and get charged for it just to get a normal bowls worth) and then there were no forks to eat our food with. We asked and they said they were out of forks.
  • LR
    Lizzy Reilly
    3 days ago
    1.0
    The quality of this chipotle has been going down and down for years and now is literally garbage. I paid $13 for this burned quesadilla which was served missing all the sides. Never ever again.
  • AM
    alexis milton
    Nov 8, 2025
    1.0
    Every time I order chips I NEVER get them when it’s literally in the restaurants name. I don’t understand??? The chicken was cold. My lettuce had movement in it.. i honestly don’t even want to eat this anymore. I tried to give yall a chance
  • KH
    katiej hogue
    Nov 4, 2025
    1.0
    genuinely go out of your way for a different chipotle, i’ve tried this place several times because i love chipotle but this place is the absolute worst. The food tastes terrible and is always cold. Don’t try to go there for dinner , 7:30 ish and they had burnt cold chicken and mush all mixed together for salsa.me and my boyfriend were the only customers there was three employees just standing off to the side talking to eachother while we waited, finally another employee came around from the back to take our order. I knew as he was making my food it was not going to be the best chipotle burrito i’ve ever had but i was not prepared for how bad it was. after he sloped on the green corn covered mush that was supposed to be salsa verde i couldn’t look at the atrocity of a burrito anymore so i glanced up and the cashier goes “is that all” and maybe it’s just because if my experience thus far but i felt like i ruined her night by having to pay for the food i had just ordered, mind you my boyfriend had not even started ordering yet because no one wanted to help the guy on the line when there was like 5 employees . we pay and finally get to leave and when i get home i accepted the sad truth that i had just worked a 10 hour shift to waste 45 minutes and $28 for the worst burrito over ever had . it was literally in half like half rice and half the rest of the ingredients so after a few bites i dumped it mixed it up and refolded it ( used to work at a chipotle so folding skills really came in handy lol) and unfortunately.. there was no saving it. never going back. close it already i mean look at these reviews 😭
  • SR
    Sid Rozan
    Oct 15, 2025
    1.0
    Rude server who hurries you along and just dashes the food without any regard. They sometimes close early so you don't get to order anything. The staff offers no suggestions or recommendations, hardly smiles and it feels like none of them wants to work there. The price is a little steep for the amount of food you get and if you take additional stuff that goes separate into the bowl, it counts as sides. It tastes good but I'd rather go to another friendlier location.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food can I find at Chipotle Mexican Grill in Niskayuna?

Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the opening hours for Chipotle Mexican Grill at 441 Balltown Rd, Schenectady?

Chipotle Niskayuna is open every day from 10:45 AM to 11:00 PM.