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Brand Certified

Chipotle Mexican Grill

2.7
(283 reviews)

About

Mexican Restaurant
Chipotle Midway Shopping Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
913 Central Park Ave, Scarsdale, NY
10583, United States

Hours

Reviews

2.7
283 reviews
5 stars
81
4 stars
33
3 stars
18
2 stars
20
1 star
131

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers.

Cleanliness

Many customers reported unsanitary conditions in the restaurant, including dirty tables, overflowing trash, and a lack of cleanliness in food preparation areas.

Food Quality

Several reviews mentioned issues with food quality, including cold food, incorrect orders, and unsatisfactory portion sizes.

Management Issues

Customers expressed concerns about management's lack of oversight and responsiveness to staff behavior and operational problems.
  • AD
    Al Duran
    2 days ago
    1.0
    This is the WORST CHIPOTLE EVER!! The staff is not pleasant and they don’t care at all if there is a line out the door, the place is dirty. I waited forever just to order my food, when it was time to pay the cashier just randomly leaves and comes back about 5 minutes later. Pick up is just as bad if not worse. CHIPOTLE SHOULD DO SOMETHING ABOUT THIS PLACE.
  • JA
    Jen A
    Feb 24, 2026
    1.0
    I've been a long-time Chipotle customer and have tried different branches across Westchester, NY. This is the first time I've encountered rude staff who prepared my bowls. She is the one with a nose piercing. I told her nicely that the brown rice looked uncooked, and she said, "It's already cooked" (with an attitude). Then she rushed me to tell her all the toppings. I told her I had different toppings in each bowl. Very rude server. And when my family ate the food, they threw the brown rice because it was uncooked! I cook brown rice often, and I know what is cooked and what is not. This place needs to hire friendly, nice staff to attract more customers. The cashier and the other staff were nicer.
  • WP
    William Pataky
    Feb 20, 2026
    5.0
    We had dinner here and had a nice meal. We ordered inside and as the weather was still nice we opted to sit outside. We both had bowels and they were filled nicely and the food was tasty as always. I've never had a bad meal ay chipotle
  • PA
    Prince Akim
    Feb 18, 2026
    1.0
    Horrible service. I wasn't even acknowledged for 5 minutes. While I was standing there they could've let me know that they were out of cheese. Also they were out of Al pastor chicken. It was only 930pm. They were preparing to close at 930pm! I knew that they closed at 11pm. When I asked what time they closed, they responded 1045pm. No cheese, no Al pastor chicken and bad service. Not sure why they were even open.
  • DT
    Donika. T
    Feb 11, 2026
    2.0
    The employee who prepared our bowls was amazing he was friendly, patient, and made the experience really enjoyable. Unfortunately, the cashier was very unprofessional. She told us her name was Ashley, but the receipt listed her name as Leria. She also stopped to answer a phone call while serving another customer, even though she was in the middle of helping him. That felt very rude and dismissive. She also tossed the change to my friend instead of handing it to her properly. The interaction made us feel uncomfortable and disappointed. I hope management addresses this, as it negatively affects the customer experience.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill at Midway Shopping Center specialize in?

Chipotle Mexican Grill specializes in fast-casual Mexican cuisine with customizable menu items like burritos, bowls, quesadillas, tacos, and salads.

What are the opening hours of Chipotle Mexican Grill in Scarsdale?

Chipotle is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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