Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported slow service, long wait times, and frequent order mistakes, often exacerbated by language barriers among staff.
Food Quality
Numerous reviews highlighted issues with food temperature and quality, including cold and improperly cooked items.
Cleanliness
Several customers noted poor cleanliness in the dining area and bathrooms, contributing to an uncomfortable dining experience.
Staff Attitude
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and lack of attentiveness.
Operational Problems
Customers experienced issues with the restaurant's operational hours, including locked doors during business hours and unavailability of menu items.
RR
Rich
1 day ago
1.0
The floor was so sticky. I literally walked out of my shoe.
CJ
Chase Jones
Feb 23, 2026
5.0
Fast service food was good, friendly people
RA
Robert “Bob” Anthony
Feb 17, 2026
5.0
Lunch time, yet a little slow, maybe staffed down for the holiday. Still good though
KB
Kaleb Bateman
Feb 6, 2026
1.0
Horrible customer service. They don’t know how to take an order. Food arrived cold and hard. Most employees could not speak english/ were not able to understand what i was saying/ordering. Wait time was 10+ minutes which is insane considering I was the only person in line. Will never be coming back here. They also told me they were out of potatoes… out of potatoes?? Cleanliness was poor, and person making food was not wearing gloves.
JW
Jamie Kelley Webber
Feb 2, 2026
1.0
Don’t even bother! The reason the parking lot is always empty. The girl that is working right now two cheeseburgers in a small Coke could not manage that massive attitude and does not speak English and I don’t even have a problem with that… But your job is to serve cheeseburgers. What the heck
What are the drive-through hours at Wendy's in Saratoga Springs, NY?
The drive-through is open from 10:00 AM to 2:00 AM Sunday through Wednesday, and until 3:00 AM Thursday through Saturday.
Does this Wendy's location offer delivery services?
Yes, Wendy's offers delivery where available. You can check if delivery is available near you by using the Wendy's app or at order.wendys.com and entering your address.
Is Wendy's in Saratoga Springs still open?
Yes! This Wendy's location remains open and committed to serving you via dine-in, drive-thru, or delivery where available.
Can I order Wendy's food through a mobile app?
Yes, you can order through the Wendy's app available on the App Store or at the quick link https://m-wendys.app.link/l6I2YpOzMMb.
What payment options are accepted at Wendy's Saratoga Springs?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Does this Wendy's location serve breakfast?
Yes, Wendy's in Saratoga Springs serves breakfast, including combos, sandwiches, coffee, and sides. You can view breakfast options on their website or mobile app.
How can I contact Wendy's Saratoga Springs for questions or feedback?
You can call directly at (518) 583-0210, use the Customer Care team via live chat or phone at 888-624-8140, or complete the Wendy's Customer Satisfaction Survey online.
Are there nearby places of interest around Wendy's in Saratoga Springs?
Yes, nearby places include The UPS Store 1526 for printing and shipping services, CVS Pharmacy for medical needs, The Historic Congress Park for recreation, and Saratoga Community Health Center for healthcare services. These can be convenient stops before or after your visit to Wendy's.
How can visitors use nearby transit or local amenities to access Wendy's?
While specific transit options are not listed, nearby landmarks like The UPS Store, CVS Pharmacy, and Saratoga Bridges community services can serve as reference points to find Wendy's located at 24 Congress St, Saratoga Springs.
Are there additional services or shops near Wendy's where I can shop or relax?
Nearby you can find places like BARE Blends Saratoga cafe for healthy smoothies, iRun Local shoe store, and Best Cleaners for laundry services, providing options to shop or relax before or after your meal.
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