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Wendy's

3.3
(973 reviews)

Business Details

(518) 583-0210

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
24 Congress St, Saratoga Springs, NY
12866, United States

Hours

Reviews

3.3
973 reviews
5 stars
314
4 stars
181
3 stars
177
2 stars
82
1 star
219

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, long wait times, and frequent order mistakes, often exacerbated by language barriers among staff.

Food Quality

Numerous reviews highlighted issues with food temperature and quality, including cold and improperly cooked items.

Cleanliness

Several customers noted poor cleanliness in the dining area and bathrooms, contributing to an uncomfortable dining experience.

Staff Attitude

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and lack of attentiveness.

Operational Problems

Customers experienced issues with the restaurant's operational hours, including locked doors during business hours and unavailability of menu items.
  • RR
    Rich
    1 day ago
    1.0
    The floor was so sticky. I literally walked out of my shoe.
  • CJ
    Chase Jones
    Feb 23, 2026
    5.0
    Fast service food was good, friendly people
  • RA
    Robert “Bob” Anthony
    Feb 17, 2026
    5.0
    Lunch time, yet a little slow, maybe staffed down for the holiday. Still good though
  • KB
    Kaleb Bateman
    Feb 6, 2026
    1.0
    Horrible customer service. They don’t know how to take an order. Food arrived cold and hard. Most employees could not speak english/ were not able to understand what i was saying/ordering. Wait time was 10+ minutes which is insane considering I was the only person in line. Will never be coming back here. They also told me they were out of potatoes… out of potatoes?? Cleanliness was poor, and person making food was not wearing gloves.
  • JW
    Jamie Kelley Webber
    Feb 2, 2026
    1.0
    Don’t even bother! The reason the parking lot is always empty. The girl that is working right now two cheeseburgers in a small Coke could not manage that massive attitude and does not speak English and I don’t even have a problem with that… But your job is to serve cheeseburgers. What the heck

Frequently Asked Questions About Wendy's

What are the drive-through hours at Wendy's in Saratoga Springs, NY?

The drive-through is open from 10:00 AM to 2:00 AM Sunday through Wednesday, and until 3:00 AM Thursday through Saturday.

Does this Wendy's location offer delivery services?

Yes, Wendy's offers delivery where available. You can check if delivery is available near you by using the Wendy's app or at order.wendys.com and entering your address.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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