McDonald's

3.4
1920 reviews
Get DirectionsCallWebsite

Business Details

3003 NY 50, Saratoga Springs, NY
12866, United States
(518) 691-2429
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3003 NY 50, Saratoga Springs, NY
12866, United States

Hours

Reviews

3.4
1,920 reviews
5 stars
637
4 stars
440
3 stars
324
2 stars
171
1 star
348

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and inside the restaurant.

Food Quality

Many reviews highlighted issues with food quality, including cold, poorly prepared items, and unsanitary conditions.

Staff Performance

Feedback indicated a lack of professionalism and efficiency among staff, with reports of rudeness and poor communication.

Cleanliness

Numerous customers noted that the restaurant, including the kitchen and bathrooms, was dirty and poorly maintained.

Customer Experience

Overall, the dining experience was marred by slow service, incorrect orders, and a lack of responsiveness from management.
  • KS
    Kirsten Schmidt
    Nov 15, 2025
    1.0
    Took 20 minutes to bring my curbside order out. Saw a bag and a happy meal so I thought I was good. Had to drive a half hour backto McDonald's and half hour back home in the downpour because literally half my order was missing. But McDonald's said that only the store can fix and I kept calling the store and no answer.
  • CP
    Cathryn Potter
    Nov 14, 2025
    1.0
    Couldn’t order from the value menu in the drive through. She said the 5 dollar order would be 13, then wouldn’t answer again. Came inside and kiosk wouldn’t order it with correct price. Then no one interest in woek but the counter. Did order but now regretting- hate to give $ to bad service.
  • RK
    Ryan K
    Nov 8, 2025
    1.0
    Might be the worst run McDonald’s in the entire country and I mean that genuinely, we’ve been to a lot. We’ve gone 3 times but won’t go back. Each time has been escalating issues of flat drinks, bad fries, and just straight up wrong order each time. Ownership/management must be terrible. Avoid.
  • EM
    Eve Mendelovitch
    Nov 2, 2025
    1.0
    The most unsanitary place I’ve ever been to. Both men’s and women’s bathroom are beyond disgusting. Dirty to the point that there was urine all over the floor and over flowing garbage cans. If that’s what is happening in the public space I can only imagine the lack of sanitary measures in the kitchen. We left without ordering.
  • AB
    Ashley Braden
    Nov 1, 2025
    1.0
    Went inside to order food, waited 33 minutes for our food.. 4 piece chicken nugget happy meal and a chicken sandwich meal. Finally get our food, missing French fries and drinks? How can it be that long of a wait and still get the order wrong? Management needs to do better with their staff. This is unacceptable
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's in Saratoga Springs?

The restaurant is open daily from 6:00 AM to midnight, except on Fridays and Saturdays when it stays open until 1:00 AM.

Does this McDonald's location offer delivery service?

Yes, delivery is available daily from 5:00 AM to 10:00 PM.