Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,341 reviews
5 stars
456
4 stars
285
3 stars
238
2 stars
126
1 star
236
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely slow service, long wait times, and unprofessional staff behavior.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold, stale, or improperly prepared items.
Cleanliness Concerns
Some reviews noted cleanliness issues, particularly in the dining area and bathrooms.
Mixed Customer Experience
While some customers praised friendly staff and good service, many others had negative experiences, indicating inconsistency in service quality.
- BBBigboy18025 days ago1.0Something is always broken! Couldn't even get a burger! Tear it down and build a new one already!
- DHDavid HowanskyDec 20, 20251.0Horrible service long wait and food was cold
- JSJennifer SkeltonDec 17, 20253.0Comfortable
- JJJ (Jdblends)Dec 6, 20251.0Waited 30 mins for 4 burgers and 2 shakes. Would of had to wait another 15 or more based on how long everyone else was waiting, while ALL the employees ignored the people standing there 6 or more) and moved at a snails pace. More concerned about drive thru and DoorDash. The absolute worst customer service I have ever witnessed. All you hear is beeps, cuss words and all you see is the back of people heads. Fast food, what a joke. Some people only have 30 mins for dinner break. Thank God I did not prepay!
- DDDavid DormannNov 15, 20253.0First of all, the staff is very nice and receptive, thank you! As for the food, just wasn't prepared to McDonald standard, it left me wanting better. Good chance it was just an off moment or an order that they don't get regularly. Mere than willing to visit again, maybe just not for breakfast
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 197 S Broadway, Saratoga Springs?
McDonald's is open daily from 6:00 AM to 11:00 PM.
Does this McDonald's location offer drive-thru service and what are the hours?
Yes, the drive-thru is open daily from 6:00 AM to 1:00 AM.
Can I order delivery from McDonald's at this location?
Yes, delivery is available daily from 6:00 AM to 12:45 AM through their online ordering service.
What delivery and pickup options does this McDonald's offer?
They offer curbside pickup, standard delivery, same-day delivery, and no-contact delivery.
What payment methods can I use at McDonald's in Saratoga Springs?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I earn rewards at this McDonald's location?
You can earn points for free food through the MyMcDonald's Rewards program accessible online.
Is there a mobile app for ordering McDonald's food?
Yes, you can order using the McDonald's App available on both the Apple App Store and Google Play Store.
What nearby hotels are close to McDonald's at 197 S Broadway for visitors needing accommodation?
Nearby hotels include St Francis Hotel, Springs Motel, Stay Saratoga, The Springs Motel, The Ambler Hotel, and St. Francis & St. Charles Motel, convenient for guests to enjoy a meal or snack at McDonald's.
Which coffee shops are near McDonald's where customers can grab a beverage before or after their meal?
Dunkin' is a nearby coffee shop where customers can enjoy donuts, coffee, and smoothies along with their visit to McDonald's.
What nearby dining options can complement my visit to McDonald's at this location?
Nearby dining options include Pizza Hut, Starting Gate Bar and Grill, El Mexicano Restaurant, Thirsty Owl Saratoga, B&D Back Yard Grill, and Weathervane Seafood Restaurant for a variety of cuisines.