McDonald's

3.4
1334 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
197 S Broadway, Saratoga Springs, NY
12866, United States

Hours

Reviews

3.4
1,334 reviews
5 stars
454
4 stars
285
3 stars
236
2 stars
125
1 star
234

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported unprofessional and rude staff, with many experiences of slow service and incorrect orders.

Food Quality

Several reviews mentioned issues with food quality, including stale or cold items, and even hair found in food.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions, particularly in the bathrooms.

Order Accuracy

A significant number of reviews highlighted frequent mistakes with orders, both in-store and through delivery.

Management Issues

Feedback indicated poor management practices, including staff conflicts and lack of effective leadership.
  • DD
    David Dormann
    Nov 15, 2025
    3.0
    First of all, the staff is very nice and receptive, thank you! As for the food, just wasn't prepared to McDonald standard, it left me wanting better. Good chance it was just an off moment or an order that they don't get regularly. Mere than willing to visit again, maybe just not for breakfast
  • DP
    D. Parker
    Nov 5, 2025
    1.0
    They can't fulfill an order correctly ever. The manager won't respond to complaints at corporate and no one ever answers the phone there.
  • AR
    Amanda Rubitsky
    Nov 4, 2025
    1.0
    I ordered food, took 8 minutes to get my food and delivered which was great but the food was cold and absolutely disgusting. Fries were soggy and cold, the big Mac was cold and my wrap was disgusting! Couldn't of sat to long for delivery since from the time I ordered and delivered was 8 minutes so im assuming food was old. Will not be eating or ordering from there ever again!
  • EH
    Emily Hickey
    Oct 26, 2025
    1.0
    Didn’t receive order at another location due to unavailability after allowing me to make the original order but went to drive thru at this location then told ordering inside was faster. Once inside order placed in mobile app for two pies and took them over 20 minutes for cold pies. Ridiculous could’ve waited in drive thru line for better service
  • RA
    Rae Pengelly (Aconyte)
    Oct 17, 2025
    1.0
    Worst experience at a McDonald's I've ever had. Came in for breakfast two days in a row because I'm here in town on business. First day food came out ok, but had to listen to two people in the back talking loudly about how much they hate one of their coworkers and complaining that she gets paid more sometimes. Day 2 didn't even get food. I ordered, sat down to wait, and then the manager started yelling at someone in the back in an incredibly condescending manner. It was so loud the whole restaurant could hear it word for word. After waiting longer through the manager's tirade in the back, my colleagues and I ended up having to leave to get to our venue in time. We asked about the timing for the food and the girl at the front said "I literally don't have any food for you." We then asked for a refund and were told to bring our receipt, but the kiosk didn't give one, so they had to print us a receipt. We were then told to take the receipt and come back later for a refund, but when we insisted on a refund and asked for the manager to come process it we were curtly told "she can't right now". We eventually got our refund, but now we're late. I get that it's a McDonald's, but these two experiences were so insanely unprofessional it left me floored. As a visitor from Canada I can confirm I've NEVER had such a bad customer service experience on my side of the border.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 197 S Broadway, Saratoga Springs?

McDonald's is open daily from 6:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service and what are the hours?

Yes, the drive-thru is open daily from 6:00 AM to 1:00 AM.