Dunkin'

3.8
424 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Saratoga Springs, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Dunkin'
207 S Broadway, Saratoga Springs, NY
12866, United States

Hours

Reviews

3.8
424 reviews
5 stars
201
4 stars
85
3 stars
46
2 stars
24
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and unhelpful management.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including dirty counters and concerns about food safety.

Speed of Service

Customers frequently complained about slow service, with long wait times reported during busy hours.

Product Quality

Feedback indicated inconsistent food quality, with complaints about stale donuts and poorly made drinks.
  • KD
    Kevin Derr
    Oct 18, 2025
    4.0
    Service was a little slow, but my begel was toasted perfectly.
  • MS
    Maxwell Smith
    Oct 14, 2025
    1.0
    I saw this guy TJ shooting up in the parking lot
  • BP
    Bharath Pyla
    Oct 13, 2025
    1.0
    Worst behavior with customer. Hope the owner tell the worker to treat customers with smile. The lady Joleen at the order counter with very worst attitude and yelling at customers. Don’t want to visit this store never. Hope the owner can replace with best serving staff. I Hope her frustration doesn’t spoil a customer’s day.
  • MA
    Michael Arena
    Sep 16, 2025
    4.0
    Nice people. Good atmosphere. Good coffee and foods
  • MN
    Maria Notch
    Aug 28, 2025
    1.0
    I wanted to like Dunkin since it was my first time ever having them. I ordered via Uber Eats, and I got a large iced coffee and the sourdough breakfast sandwich. My coffee was about two inches below the top of the cup, and the sandwich tasted moldy, as well as barely having any cheese and having one tiny sausage patty for the whole sandwich (the bread is way bigger than what they put on it). I tried to get a refund from uber eats, they told me to call the store for the refund. Called the store, and they told me call uber eats for the refund. The lady I spoke with had a bad attitude to start off, and I was very polite saying please and thank you. I told the manager that I was being sent in circles, and she said maybe I should have tried solving the problem yesterday. Just great customer service all around. I asked her if I was just out of luck, to which she said yeah I guess so. Soooooooo… beware of ordering off uber eats. If it’s bad, you won’t get your money back.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Saratoga Springs, NY?

Dunkin' is open daily from 5:00 AM to 8:00 PM for dine-in, and delivery is available from 6:00 AM to 7:00 PM every day.

Does Dunkin' in Saratoga Springs offer delivery and curbside pickup?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.