Subway

Reviews

• JS

  John Swan

  May 9, 2023
  1.0
  Worst experience ever at a Subway. We placed our order online. We also received a message that the order was being processed. This was around noon on a friday so I understand it may have been a lunchtime rush. After waiting the 39 minutes when the app stated the order would be ready we arrived at the location only to find the to-go orders shelves were empty. There was a line of about 6 customers waiting for their subs and one of the two workers at least appeared to be trying. We spent the next 30 minutes in line waiting to see where our order was. During this time I watched as they ran out of most condiments, cheeses and other items. Rather than having extra bins ready to go as most other Subway locations have, the worker that looked clearly like they didn't want to be there disappeared into the back to get more items. This process took several minutes and each time only one item was brought back, leaving the other team member to struggle to keep up. When we finally got to where we could place an order we explained that we had placed an order online. They had three orders for pickup on the board that were there when we walked in (but still had not been started) but ours wasn't one of them. Despite us telling the employee which name the order was under, they insisted that they had our order but under another name (and different items - so no... Not our order) After searching they still were unable to locate the recipe to even start our order so they made it fresh. Overall, almost an hour wait to get an order for 2 meals that should have been ready when we got there. The food was good but this location has some serious issues with systems, processes and how to handle anything more than 1-2 customers at a time.
• AC

  Adam C

  Dec 12, 2022
  4.0
  Manager is awesome. Food is usually pretty good
• FT

  Fileve Tlaloc

  Sep 1, 2018
  5.0
  Cheap and fast

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