I can't give this place zero stars, I would if I could. Saleena was working, a coworker of hers told us to ring the bell and we did, when she came out, gave him the dirtiest look possible. had an attitude, put her phone in her pocket and did NOT wash her hands before applying gloves to make our sandwiches. Probably mad she couldnt stay on her phone in the back. This was our second time being served by her, I'll get to the first one in a moment.. she was rude with what I wanted on my sandwich. she gave me a dirty look when I had asked for extra banana peppers, had a tone when asked if we wanted cookies or chips. Now the first time being served by her a couple of months back... She came out on her phone with gloves on holding it, Airpod in her ear, was making our sandwiches and pulled out her phone a number of times with the same gloves, asked her to change gloves and wash her hands and she said her gloves were clean, well I sure hope that phone was clean if your going to not change gloves. That is against food safety, and can contaminate the food being served. She is not fit to be around customers or even serve food. The health department should really give this place a food safety course and have every subway worker here require a certification. I will not come here again. It is disappointing and even more, disgusting.
Stopped here with my kids for lunch, there was one woman just finishing getting a sandwich. When we walked in (there were four of us), the girl at the counter, Saleena, looked up at us, rolled her eyes and visibly sighed. She then shifted her weight to one hip, cocked her head, and with the most aggravated expression said "what do y'all want?" She then literally slapped down four papers and proceeded to slam down each piece of bread as we made our choices. At this point, my kids (17, 15 and 13, so old enough to pick up on attitude) all looked at each other; shocked and uncomfortable - it was very tense for no other reason than that we had decided to order sandwiches at a sandwich shop. We all very politely made our choices, she very aggressively made the sandwiches, with great annoyance evident in every movement. I paid, there was no "thank you", no "have a nice day", nothing. Oh wait, no, she *did* make sure to declare that "now I'm ACTUALLY gonna go the bathroom" - just in case we hadn't understood enough how much we'd inconvenienced her. The icing on the cake, however, was when she walked into my daughter because she had her face in her phone and didn't even pretend to apologize. I'm sorry, but if you don't want to make sandwiches, don't work at Subway. We stopped at the Dunkin Donuts in the same room after that, and the other woman who was working at Subway (I didn't get the name, so I'll call her Employee 2) went in the back long enough for two other groups to come in - one woman called out "hello, is anyone working at Subway?" No answer. She waited a couple minutes, then repeated the question. Employee 2 came out and instead of saying "I'm so sorry to keep you waiting, what I can I get for you?" She rudely pointed to a sign on the glass that said "please ring bell for service" and said "it says to ring the bell". The woman trying to order didn't take the bait and very politely said "oh, I'm so sorry, I didn't realize. I've never seen a sign like that". You'd think this would be Employee 2's chance to redeem herself, right? Wrong. She spits back "well it's been there a while, it's not like it's new"...I was appalled. I understand it's a rest stop and fast food; but that shouldn't mean it's ok to treat customers like they're gum on the bottom of your shoe. I'm not expecting white glove 5 star service, but basic courtesy? Absolutely. These employees need some serious remediation.