Pizza Hut

4.0
422 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
We are taking additional actions to prioritize safety at our Pizza Hut restaurants in the U.S. Most immediately, we’ve increased the frequency of our already strict sanitizing procedures in high touch point areas in our restaurants like door handles, front counters, credit card machines, seats, dining areas & restrooms. We’ve always had strict hand hygiene & sanitizing procedures in place & continue to reemphasize the importance of our brand health standards. We’re ready to serve you the pizza you love, whether it’s picked up for carryout, at the curb or delivered hot to your doorstep. Pizza Hut has a decades-long history of providing delivery—from our oven to your home—and we’re preparing our team of dedicated drivers for an increased demand in online ordering and delivery service.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
1127 Erie Blvd, Rome, NY
13440, United States

Hours

Reviews

4.0
422 reviews
5 stars
221
4 stars
90
3 stars
52
2 stars
21
1 star
38

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, attentive, and providing excellent service.

Cleanliness Issues

Several reviews highlighted concerns about the cleanliness of the restaurant, including dirty restrooms and overall unsanitary conditions.

Food Quality

Feedback on food quality was mixed; while some enjoyed the pizza and other items, others reported undercooked or poorly prepared dishes.

Atmosphere and Maintenance

Customers noted that the restaurant's decor and seating were outdated and in need of renovation.

Order Accuracy

There were complaints about order accuracy and issues with curbside pickup, indicating a need for improvement in service efficiency.
  • RL
    Richard Laughlin
    Dec 19, 2025
    5.0
    The staff are so kind and friendly and go above and beyond for customers
  • CO
    Cory Ouimet
    Dec 10, 2025
    1.0
    Under cook, the place was dirty. Poor customer service very rude throughout our dinner.
  • KS
    Kara Shaw
    Dec 10, 2025
    1.0
    Service was very rude the whole visit the second we walked it he was rude Food wasn’t fully cooked Place was very dirty
  • RH
    Roxanna Hamilton
    Oct 4, 2025
    4.0
    The restaurant is could use a deep floor cleaning or upgrade in the dining room but the service and food we got tonight was perfect. The young man working the dining room (10.4.25) seemed to be doing it all and still managed to be a spectacular server. Food came out quick and cooked perfectly. Gave 4 stars because it could use a deep clean and the large pot holes in parking area filled.
  • CC
    Christian Case
    Aug 27, 2025
    1.0
    Absolutely disgusting the salad bar was pathetic only a few minimal things to choose from the pasta salad was disgustingly awful. What ever they used for italian dressing looked and had the consistency of human snot the pizza was so over done the crust was like chewing on a piece of glass. As if was trying to shank my gums like a prison snitch the lettuce was brown and wilted like as if some ones left it siting out overnight. The pepperoni was so burnt it looked fossilized 35 dollar for all this trash can food my stomach is still turning.

Frequently Asked Questions About Pizza Hut

Where is Pizza Hut located in Rome, NY?

Pizza Hut is located at 1127 Erie Blvd, Oneida, Rome, NY 13440, US.

What are the operating hours for Pizza Hut at Erie Blvd?

Pizza Hut is open from 11:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 11:00 PM on Friday and Saturday.