McDonald's

3.5
1080 reviews
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Business Details

1150 Erie Blvd W, Rome, NY
13440, United States
(315) 339-2200
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1150 Erie Blvd W, Rome, NY
13440, United States

Hours

Reviews

3.5
1,080 reviews
5 stars
369
4 stars
234
3 stars
200
2 stars
104
1 star
173

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times, incorrect orders, and poor customer service experiences.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the dining area and bathrooms, with trash and dirty tables being common complaints.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold, soggy, or improperly prepared items.

Staff Attitude

Several reviews noted rude or unhelpful staff, contributing to a negative dining experience.

Inconsistent Experience

While some customers praised quick service and good food, many others reported frequent issues, indicating a lack of consistency in service and food quality.
  • MD
    Mary DePasquale
    Nov 16, 2025
    5.0
    Breakfast
  • CV
    Chad Vaughn
    Oct 23, 2025
    2.0
    Every time I order from here theres something wrong either they take 25 minutes to get me my meal, they can’t get my order correct, or the meat is still pink. I don’t think I’ll be visiting this location again.
  • BF
    Beth Fitzgerald
    Oct 21, 2025
    1.0
    Got the fish meal and could not even eat tasted extremely weird. They were extremely slammed so I understand they did everything they could at the timely fashion that was given to them The atmosphere everything seems sticky they were out of large covers for the drinks I had to go and ask if they had ones back there. They're also was rubbish on the ground. The only thing that was a good experience was I got Monopoly pieces
  • ZW
    Zach Winn
    Oct 21, 2025
    2.0
    You know if this the bathroom is this clean. How about that kitchen area.
  • SS
    Serious Style
    Oct 5, 2025
    4.0
    been going to this mcdonald’s my whole life, and just recently received a 2 cheeseburger meal with ketchup smiley faces on both burgers !! :) how adorable! rarely have i ever gotten a bad order from this specific location! just has always generally been a reliable location for a cheap hot meal in my area. i’m trying to remember the last time they got my food wrong, and it’s been quite a few years since that’s happened. and to whoever put the condiment smileys on my burger, you deserve a raise :D that was so cute it made my day (i discovered them when taking off the pickles i asked for)
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1150 Erie Blvd W in Rome, NY?

McDonald's is open 24 hours every day, Monday through Sunday.

Does this McDonald's location offer drive-thru service?

Yes, drive-thru service is available 24/7 at this location.