Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported incorrect orders, missing items, and food not prepared as requested.
Service Speed
Many reviews highlighted slow service times, particularly in the drive-thru, with long waits reported even during off-peak hours.
Food Quality
Numerous complaints about food being cold, stale, or poorly prepared, with some customers experiencing food poisoning.
Staff Behavior
Customers noted rude and unprofessional behavior from staff, contributing to a negative dining experience.
Cleanliness
The restaurant was described as dirty and poorly maintained, with issues such as sticky floors and unclean bathrooms.
SB
Savannah Barber
Jan 3, 2026
1.0
All they wanna do is talk and not pay attention to peoples orders
UA
Unadulterated Awesomeness
Dec 19, 2025
2.0
The double drive thru they'll take orders from one and not switch too the other. Constantly short staffed hopefully they'll start paying enough too incentivize people too work for them so they can provide service and maybe train better because it disgusting when they dont switch back and forth between through making one side wait while numerous cars get taken care of on one side while the other is neglected. The owners dont seem too care as over time service has only continued too get worse. they need better manning better training and also need too improve efficiency as well and all these issues too me is a result of poor ownership and management as well but also management is only as good as their employees and if theyre continually understaffed then the blame should soley rest on the owners of this franchise location. Not the workers or the management but the ownership.
JB
Joel Bernat
Dec 16, 2025
1.0
This is by far the worst McDonald’s location I’ve ever visited. Customer service is extremely poor, and orders are consistently incorrect. Employees are rude, do not follow uniform standards, and appear unprofessional. Food quality was also below acceptable standards.
While dining inside, I overheard multiple customers voicing the same complaints. This location is clearly being mismanaged and needs immediate attention from regional management. I strongly recommend avoiding this location.
TJ
Tim Jaegers
Dec 11, 2025
1.0
Had ordered 4 sausage mcmuffins with cheese and got them with no cheese and brought them up and they took them and remade them when they brought them back to my table they brought me 3 of them when I ordered 4 of them I then went back up there and told them I was missing a sandwich and there was a response saying they can't replace what I had already ate which I told her I didn't eat any of them and she then gave me an attitude and never gave me my 4th sandwhich that I ordered even though it was only $1.99 but thats besides the point I felt like I was disrespected and how she handled it I will never step foot in that place again
JM
Jacob Mahoney
Dec 5, 2025
1.0
Ordered food through the app since I was working to make it easier got there to get my food and was told sorry we gave your order to someone else and we are out of what you ordered. I was still given the food however I had ordered the grinch meal as my wife wanted the socks from it. But it’s whatever I’ve come to expect these kind of issues now since it’s almost always problems like we don’t have your order or we are out of this sorry.
What are the operating hours of McDonald's in Rome, NY?
McDonald's in Rome, NY is open 24 hours every day of the week.
Does this McDonald's location have drive-thru service?
Yes, the McDonald's at 1707 Black River Blvd offers drive-thru service 24 hours a day, 7 days a week.
Can I order McDonald's for delivery from this location?
Yes, delivery is available with varying hours; you can order through their delivery website.
What pickup options are available at this McDonald's?
Curbside pickup service is available at this McDonald's location.
What payment methods are accepted at McDonald's on Black River Blvd?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
How can I earn rewards at this McDonald's?
You can earn points for free food through the MyMcDonald's Rewards program. More information is on their website.
Is McDonald's on Black River Blvd accessible through any mobile apps?
Yes, you can order and interact with McDonald's via the McDonald's App available on iOS and Android.
What popular coffee shops are located near McDonald's in Rome, NY?
Dunkin' is a nearby coffee shop, perfect for customers who want a different coffee or donut option before or after visiting McDonald's.
Which banks are near McDonald's at 1707 Black River Blvd and how can they be useful?
Adirondack Bank and Berkshire Bank are nearby, providing convenient options for banking needs when visiting or picking up orders at McDonald's.
What healthcare facilities are close to this McDonald's location?
Nearby healthcare services include Sleep Disorders Lab of CNY, Planned Parenthood - Rome Center, and Mohawk Valley Women's Health Associates, which customers may visit before or after dining.