Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Numerous customers reported consistent issues with incorrect orders and missing items.
Service Quality
Many reviews highlighted poor customer service, including rude staff and long wait times.
Food Quality
Customers frequently complained about cold, stale, or poorly prepared food.
Cleanliness
The restaurant was described as dirty and unsanitary, with complaints about the condition of the dining area and restrooms.
Management Issues
Several reviews pointed to mismanagement and lack of proper training for staff as contributing factors to the poor experience.
MF
Mike Freeman
Jan 19, 2026
4.0
Lately ive been liking the triple cheese burger. Its been my go to.
SM
Shauna Marie
Jan 12, 2026
5.0
Super grateful for whoever this woman is !. I didn't get her name becuz I was sooo focused on getting back to my son at hospital !. But it was about 1120/1130 today .. It had been one hell of day .. Leading to my son being taking by ambulance to hospital.. I had my youngest son with me also and he was hungry .. A nurse came to sit with my oldest while I ran to McDonald's with my little one .. Upon arrival I was jist kinda in a rush to get back to him and didn't get this woman's name .. I was having a hard time finding my Google wallet and then when I did it wasn't showing my cards that I just seen in my tap to pay .. I was ready to cry .. this lady voided my order and just came and hugged me .. And I caved .. I was soooooooo grateful !. And appreciative that there are still good ppl in this world !. Thank you!.
SB
Savannah Barber
Jan 3, 2026
1.0
All they wanna do is talk and not pay attention to peoples orders
UA
Unadulterated Awesomeness
Dec 19, 2025
2.0
The double drive thru they'll take orders from one and not switch too the other. Constantly short staffed hopefully they'll start paying enough too incentivize people too work for them so they can provide service and maybe train better because it disgusting when they dont switch back and forth between through making one side wait while numerous cars get taken care of on one side while the other is neglected. The owners dont seem too care as over time service has only continued too get worse. they need better manning better training and also need too improve efficiency as well and all these issues too me is a result of poor ownership and management as well but also management is only as good as their employees and if theyre continually understaffed then the blame should soley rest on the owners of this franchise location. Not the workers or the management but the ownership.
JB
Joel Bernat
Dec 16, 2025
1.0
This is by far the worst McDonald’s location I’ve ever visited. Customer service is extremely poor, and orders are consistently incorrect. Employees are rude, do not follow uniform standards, and appear unprofessional. Food quality was also below acceptable standards.
While dining inside, I overheard multiple customers voicing the same complaints. This location is clearly being mismanaged and needs immediate attention from regional management. I strongly recommend avoiding this location.
What are the operating hours of McDonald's in Rome, NY?
McDonald's in Rome, NY is open 24 hours every day of the week.
Does this McDonald's location have drive-thru service?
Yes, the McDonald's at 1707 Black River Blvd offers drive-thru service 24 hours a day, 7 days a week.
Can I order McDonald's for delivery from this location?
Yes, delivery is available with varying hours; you can order through their delivery website.
What pickup options are available at this McDonald's?
Curbside pickup service is available at this McDonald's location.
What payment methods are accepted at McDonald's on Black River Blvd?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
How can I earn rewards at this McDonald's?
You can earn points for free food through the MyMcDonald's Rewards program. More information is on their website.
Is McDonald's on Black River Blvd accessible through any mobile apps?
Yes, you can order and interact with McDonald's via the McDonald's App available on iOS and Android.
What popular coffee shops are located near McDonald's in Rome, NY?
Dunkin' is a nearby coffee shop, perfect for customers who want a different coffee or donut option before or after visiting McDonald's.
Which banks are near McDonald's at 1707 Black River Blvd and how can they be useful?
Adirondack Bank and Berkshire Bank are nearby, providing convenient options for banking needs when visiting or picking up orders at McDonald's.
What healthcare facilities are close to this McDonald's location?
Nearby healthcare services include Sleep Disorders Lab of CNY, Planned Parenthood - Rome Center, and Mohawk Valley Women's Health Associates, which customers may visit before or after dining.
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