McDonald's

3.3
1242 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1707 Black River Blvd, Rome, NY
13440, United States

Hours

Reviews

3.3
1,242 reviews
5 stars
376
4 stars
258
3 stars
234
2 stars
104
1 star
270

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported incorrect orders, missing items, and food not prepared as requested.

Service Speed

Many reviews highlighted slow service times, particularly in the drive-thru, with long waits reported even during off-peak hours.

Food Quality

Numerous complaints about food being cold, stale, or poorly prepared, with some customers experiencing food poisoning.

Staff Behavior

Customers noted rude and unprofessional behavior from staff, contributing to a negative dining experience.

Cleanliness

The restaurant was described as dirty and poorly maintained, with issues such as sticky floors and unclean bathrooms.
  • SB
    Savannah Barber
    Jan 3, 2026
    1.0
    All they wanna do is talk and not pay attention to peoples orders
  • UA
    Unadulterated Awesomeness
    Dec 19, 2025
    2.0
    The double drive thru they'll take orders from one and not switch too the other. Constantly short staffed hopefully they'll start paying enough too incentivize people too work for them so they can provide service and maybe train better because it disgusting when they dont switch back and forth between through making one side wait while numerous cars get taken care of on one side while the other is neglected. The owners dont seem too care as over time service has only continued too get worse. they need better manning better training and also need too improve efficiency as well and all these issues too me is a result of poor ownership and management as well but also management is only as good as their employees and if theyre continually understaffed then the blame should soley rest on the owners of this franchise location. Not the workers or the management but the ownership.
  • JB
    Joel Bernat
    Dec 16, 2025
    1.0
    This is by far the worst McDonald’s location I’ve ever visited. Customer service is extremely poor, and orders are consistently incorrect. Employees are rude, do not follow uniform standards, and appear unprofessional. Food quality was also below acceptable standards. While dining inside, I overheard multiple customers voicing the same complaints. This location is clearly being mismanaged and needs immediate attention from regional management. I strongly recommend avoiding this location.
  • TJ
    Tim Jaegers
    Dec 11, 2025
    1.0
    Had ordered 4 sausage mcmuffins with cheese and got them with no cheese and brought them up and they took them and remade them when they brought them back to my table they brought me 3 of them when I ordered 4 of them I then went back up there and told them I was missing a sandwich and there was a response saying they can't replace what I had already ate which I told her I didn't eat any of them and she then gave me an attitude and never gave me my 4th sandwhich that I ordered even though it was only $1.99 but thats besides the point I felt like I was disrespected and how she handled it I will never step foot in that place again
  • JM
    Jacob Mahoney
    Dec 5, 2025
    1.0
    Ordered food through the app since I was working to make it easier got there to get my food and was told sorry we gave your order to someone else and we are out of what you ordered. I was still given the food however I had ordered the grinch meal as my wife wanted the socks from it. But it’s whatever I’ve come to expect these kind of issues now since it’s almost always problems like we don’t have your order or we are out of this sorry.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Rome, NY?

McDonald's in Rome, NY is open 24 hours every day of the week.

Does this McDonald's location have drive-thru service?

Yes, the McDonald's at 1707 Black River Blvd offers drive-thru service 24 hours a day, 7 days a week.