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McDonald's

3.3
(1249 reviews)

Business Details

1707 Black River Blvd, Rome, NY
13440, United States
(315) 336-7541
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1707 Black River Blvd, Rome, NY
13440, United States

Hours

Reviews

3.3
1,249 reviews
5 stars
378
4 stars
259
3 stars
237
2 stars
105
1 star
270

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported consistent issues with incorrect orders and missing items.

Service Quality

Many reviews highlighted poor customer service, including rude staff and long wait times.

Food Quality

Customers frequently complained about cold, stale, or poorly prepared food.

Cleanliness

The restaurant was described as dirty and unsanitary, with complaints about the condition of the dining area and restrooms.

Management Issues

Several reviews pointed to mismanagement and lack of proper training for staff as contributing factors to the poor experience.
  • MF
    Mike Freeman
    Jan 19, 2026
    4.0
    Lately ive been liking the triple cheese burger. Its been my go to.
  • SM
    Shauna Marie
    Jan 12, 2026
    5.0
    Super grateful for whoever this woman is !. I didn't get her name becuz I was sooo focused on getting back to my son at hospital !. But it was about 1120/1130 today .. It had been one hell of day .. Leading to my son being taking by ambulance to hospital.. I had my youngest son with me also and he was hungry .. A nurse came to sit with my oldest while I ran to McDonald's with my little one .. Upon arrival I was jist kinda in a rush to get back to him and didn't get this woman's name .. I was having a hard time finding my Google wallet and then when I did it wasn't showing my cards that I just seen in my tap to pay .. I was ready to cry .. this lady voided my order and just came and hugged me .. And I caved .. I was soooooooo grateful !. And appreciative that there are still good ppl in this world !. Thank you!.
  • SB
    Savannah Barber
    Jan 3, 2026
    1.0
    All they wanna do is talk and not pay attention to peoples orders
  • UA
    Unadulterated Awesomeness
    Dec 19, 2025
    2.0
    The double drive thru they'll take orders from one and not switch too the other. Constantly short staffed hopefully they'll start paying enough too incentivize people too work for them so they can provide service and maybe train better because it disgusting when they dont switch back and forth between through making one side wait while numerous cars get taken care of on one side while the other is neglected. The owners dont seem too care as over time service has only continued too get worse. they need better manning better training and also need too improve efficiency as well and all these issues too me is a result of poor ownership and management as well but also management is only as good as their employees and if theyre continually understaffed then the blame should soley rest on the owners of this franchise location. Not the workers or the management but the ownership.
  • JB
    Joel Bernat
    Dec 16, 2025
    1.0
    This is by far the worst McDonald’s location I’ve ever visited. Customer service is extremely poor, and orders are consistently incorrect. Employees are rude, do not follow uniform standards, and appear unprofessional. Food quality was also below acceptable standards. While dining inside, I overheard multiple customers voicing the same complaints. This location is clearly being mismanaged and needs immediate attention from regional management. I strongly recommend avoiding this location.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Rome, NY?

McDonald's in Rome, NY is open 24 hours every day of the week.

Does this McDonald's location have drive-thru service?

Yes, the McDonald's at 1707 Black River Blvd offers drive-thru service 24 hours a day, 7 days a week.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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