Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rome, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
515 reviews
5 stars
269
4 stars
104
3 stars
53
2 stars
23
1 star
66
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and poor service, particularly in the drive-thru.
Food Quality
Several reviews mentioned dissatisfaction with food quality, including stale items and incorrect orders.
Staff Attitude
There were multiple complaints about rude or unprofessional staff behavior, impacting the overall customer experience.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and good coffee, indicating that experiences can vary.
- SDShaquana DavisNov 20, 20251.0horrible experience, ordered a sandwich and iced coffee. After paying, was given the coffee and told to park to the side and someone would come out to give me my food. I waited for 15 minutes and watched the door to wait for a worker to come out, no one ever did (when they did, I was going to come out and meet them halfway because its cold outside). After seeing around 20 cars leave through the drive thru, I decided to go back through the drive thru again, and was told a worker was looking for me (no one ever came out at all that whole time). I keep going through this all the time, and im tired of it. I would advise to park and just go inside the store if you're getting more than a coffee.
- CWChivon WinterNov 15, 20251.0Ordered an everything bagel breakfast sandwich with cream cheese, it came on a stale bagel, cheese thrown on not even melted, no cream cheese....and its just irritating because that is not a complex order, and having a fresh bagel isn't asking for too much.
- MDmarcus dinkinsNov 11, 20251.0Never listen and I feel like they’re did this intentionally I asked for 2 raspberry crossiant they gave me one & a glazed donut how do u get glazed with with 2 croissants ?
- SWSasha WilsonOct 17, 20251.0I went through the drive-through there was absolutely no line and I paid for my order at the window and then got asked to move to a parking space and all I got was that was a iced coffee. I waited over five minutes for an iced coffee.
- MWMack WolfeOct 11, 20251.0My wife orders from here frequently and once in a while I will get something too. 9 times out of 10 whatever I order will be missing and ingredient, missing completely, the complete wrong item, over cooked, under cooked, or not even available. I have never tried to order something from somewhere and been consistently disappointed by any other restaurant as much as this place.
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' in Rome, NY?
Dunkin' in Rome, NY is open daily from 4:00 AM to 9:00 PM, with Saturday and Sunday opening at 4:30 AM.
What holiday drinks are currently available at Dunkin'?
You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher this holiday season.
Does the Dunkin' location offer delivery and curbside pickup?
This Dunkin' offers both delivery and curbside pickup services for customer convenience.
Can I order ahead using the Dunkin' mobile app?
Yes, you can order ahead for a fast grab and go experience using the Dunkin’ mobile app available on both iOS and Android.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch options alongside their coffee and baked goods.
Does this Dunkin' have a drive-thru?
Yes, this Dunkin' location features a drive-thru for quick and convenient service.
What nearby restaurants can I visit around Dunkin' on Black River Blvd N in Rome, NY?
Nearby fast-food options include McDonald's and Burger King, perfect for an alternative meal choice or for a group outing.
Are there nearby health and wellness services close to this Dunkin'?
Yes, nearby health services include Sleep Disorders Lab of CNY, Planned Parenthood - Rome Center, and Farah Dermatology & Cosmetics, convenient for appointments before or after your coffee run.
Which nearby financial institutions are close to Dunkin'?
Berkshire Bank and Adirondack Bank are located nearby, making it easy to handle your banking errands when visiting Dunkin'.
What payment methods are accepted at this Dunkin' location?
The Dunkin' in Rome, NY accepts both debit and credit card payments for your convenience.