Dunkin'

Reviews

• LL

  Lyndsey

  Dec 30, 2025
  1.0
  Takes a very long time in the drive thru and my order is wrong .. the lady seems burnt out and not friendly.
• MM

  Me

  Oct 9, 2025
  1.0
  I will never come here again... What a bunch of rude people. Clearly waited in line to order food and when I went up to the window the lady was very rude and told me I had to order at the ordering station that was behind me. I never heard anybody say anything to me. I didn't know I had to order there so I then asked her if I could order it with her and come in and pick it up. She said no. Then they started arguing with me. So I go in to order my food and long and behold. The person that told me that she couldn't take my order is also taking orders and giving out the food. This is clearly a person that does heaven thinking for themselves and not a customer satisfaction worker. This is a prime example of a company that makes a lot of money and clearly doesn't have enough people there to do the right business.
• MM

  Megan Mead

  Oct 9, 2025
  1.0
  I genuinely do not know how Brandon is still employed here. I actually stopped going to Dunkin for the longest time because he would always be the person on counter when I would go and he works incredibly slow and the drinks always taste wrong when made by him. Today at 7:00 am I placed a mobile order for a medium iced coco mocha and two avocado toast and my mother placed a separate order for a hot coffee. I only live a few mins away. Walked in and the avocado toast were sitting out ready but the drinks were not after about 5 mins after we finally get asked what we were waiting on and I tell them my mother and my name. The person goes to tell Brandon who after another few mins finally brings my mother her coffee. 7:14 and I still don't have mine. Mind you the entire time I was in there no one was ordering at counter all Brandon had was 3 mobile orders. Finally got my drink and its undrinkable.
• LW

  Lorraine Waterman

  Oct 5, 2025
  3.0
  Service was a little better today but definitely not up to par. Coffee was good
• MF

  Matthew Fletcher

  Sep 8, 2025
  1.0
  Waited 15 minutes in line at drive thru. They had 3 workers on which I understand short staffed . Got to the speaker nothing waiting few minutes ....not even a be with you in a minute . I thought speaker was broke so car in front of me I didn't see or hear them order anything so I thought it wasn't working g. Pulled up to window lady said we are short staffed . I asked if speaker was working she said yes but she can't take order from window. Ill never go back to that crappy store again. Drove back to marcy and within under 2 minutes I had place my order got my drinks and was on the road again. Store needs new management and or actual training for there staff on proper etiquette.

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