Brand Certified
Dunkin'
4.2(562 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
1155 Erie Blvd W, Rome, NY
13440, United States
Certified by Dunkin' • Mar 01, 2026
(315) 336-1570
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Rome, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
4.2
562 reviews
5 stars
331
4 stars
104
3 stars
58
2 stars
20
1 star
49
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and incorrect orders, indicating a need for better staffing and training.
Staff Attitude
There were mixed reviews about staff friendliness, with some customers experiencing rudeness and lack of professionalism.
Product Quality
While many enjoyed the coffee and food, there were complaints about incorrect orders and items being served at improper temperatures.
Management Concerns
Several reviews pointed to poor management and organizational issues, particularly in balancing drive-thru and walk-in service.
- CHcariena H1 day ago4.0The poor girl on shift was all by herself doing a good job but it sad that they made her work all by herself
- MAmike addisonFeb 24, 20264.0Considering the amount of traffic the have the do well keeping drive through moving right along for the most part , 9 out of 10 times employees are happy while taking orders only issue is every once in a while I get wrong coffee and if ya gotta go inside it's a hole different ball game
- DFDevil Doc HMCS FMFFeb 13, 20263.0Pricey
- LLLyndseyDec 30, 20251.0Takes a very long time in the drive thru and my order is wrong .. the lady seems burnt out and not friendly.
- MMMegan MeadOct 9, 20251.0I genuinely do not know how Brandon is still employed here. I actually stopped going to Dunkin for the longest time because he would always be the person on counter when I would go and he works incredibly slow and the drinks always taste wrong when made by him. Today at 7:00 am I placed a mobile order for a medium iced coco mocha and two avocado toast and my mother placed a separate order for a hot coffee. I only live a few mins away. Walked in and the avocado toast were sitting out ready but the drinks were not after about 5 mins after we finally get asked what we were waiting on and I tell them my mother and my name. The person goes to tell Brandon who after another few mins finally brings my mother her coffee. 7:14 and I still don't have mine. Mind you the entire time I was in there no one was ordering at counter all Brandon had was 3 mobile orders. Finally got my drink and its undrinkable.
Frequently Asked Questions About Dunkin'
What are the regular operating hours for this Dunkin' location in Rome, NY?
This Dunkin' in Rome, NY, is open daily from 4:00 AM to 9:00 PM.
Does this Dunkin' offer delivery and curbside pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services for your convenience.
What new holiday drinks are available at Dunkin' during this season?
During the holiday season, you can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order my favorite Dunkin' items via mobile app or drive-thru?
Yes, you can order ahead using the Dunkin' mobile app for a fast grab and go experience or use the drive-thru at this location.
What types of food and beverages does this Dunkin' location specialize in?
This Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea with a variety of over 50 donuts and premium beverages.
Does this Dunkin' welcome families and have options for vegetarians?
Yes, this Dunkin' welcomes families, including children, and offers vegetarian menu options.
Is there free Wi-Fi available at the Dunkin' in Rome, NY?
Yes, free Wi-Fi is available at this Dunkin' location.
Which nearby fast food restaurants can I visit near this Dunkin' location?
Nearby fast food options include McDonald's, Taco Bell, Nicky Doodles, and Pizza Hut, all within the vicinity of this Dunkin' in Rome, NY.
Are there convenient shopping centers close to Dunkin' for a combined visit?
Yes, Westgate Plaza shopping center and Big Lots are nearby, making it easy to shop and enjoy Dunkin' in one trip.
What local services and stores are near Dunkin' that might be useful before or after your visit?
Near this Dunkin', you'll find several automotive dealers like Ryan Phelps Auto Sales and Falcone Auto Sales, beauty salons such as Blue Devil Barbershop and Salon Echo, as well as mobile phone stores including STOP 1 convenience and Spectrum.
Brand Certified Facts from Dunkin'
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Certified March 01, 2026Yext Knowledge Graph
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