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Chipotle Mexican Grill

3.7
(26 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1736 Black River Blvd N, Rome, NY
13440, United States

Hours

Reviews

3.7
26 reviews
5 stars
16
4 stars
2
3 stars
0
2 stars
1
1 star
7
  • CR
    Corey Robbins
    Feb 5, 2026
    5.0
    This Chipotle was on another level today. From the second I walked in, the place was spotless, the line was moving fast, and the whole vibe was just positive and energetic. The food was insanely fresh—perfectly cooked rice, generous portions, and everything tasted like it was made with actual care instead of just being thrown together. But the real stars of the show were Danielle and Brooke. These two were unbelievable. Danielle was so friendly and upbeat, explaining options, making suggestions, and building my bowl like a literal burrito artist. Brooke was just as amazing—super efficient, great attitude, and made the whole experience smooth and fun. They both had that rare mix of speed, professionalism, and genuine kindness that you just don’t see much anymore. They made sure everything was exactly how I wanted it, didn’t rush me, and were just genuinely pleasant humans to interact with. Honestly, customer service like this makes you WANT to come back again and again. This is how a Chipotle should be run. Huge props to Danielle and Brooke—you both absolutely crushed it. Give these women a raise, a bonus, and a promotion 👏
  • AV
    Amanda Vinci
    Jan 18, 2026
    1.0
    We ordered through the app. Bad idea. If I saw the steak, I would have walked right out the door. The worst Chipotle experience I have ever had. The steak was over cooked, dry and burnt. The chips were definitely a day old. Chipotle chips are the best, not this location. And they forgot my guacamole, to boot. I could have let the latter go, but that steak ruined our meals and we had to throw them out. So disappointed. Not a Chipotle I would go back to.
  • GG
    Gary
    Jan 18, 2026
    5.0
    Just opened but they are doing a great job. Lines move quick and when you ask for extra ingredients they give it to you.
  • SR
    Sir Roshio
    Jan 17, 2026
    1.0
    Burrito had no meat in it, recurring food theme in this town unfortunately.
  • TR
    Thalia Ramos
    Jan 3, 2026
    5.0
    This was my first time ever trying Chipotle, and I can honestly say it exceeded all my expectations! From the moment I walked in, the customer service was outstanding! everyone was friendly, patient, and happy to explain the menu and make recommendations, which made the experience feel welcoming and stress free. The food was absolutely amazinggg fresh, flavorful, and perfectly prepared. Every bite tasted high quality and satisfying, and the portions were generous. You can really tell they care about both their food and their customers. I’m so glad my first experience was such a great one, and I’ll definitely be coming back again soon!

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Rome offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, wholesome ingredients.

Where is Chipotle Mexican Grill located in Rome, NY?

It is located at 1736 Black River Boulevard, Rome, NY 13440, USA.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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