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Arby's

4.1
(751 reviews)
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Business Details

413 Black River Rd, Rome, NY
13440, United States
(315) 337-5936
http://www.arbys.com/locations/us/ny/rome/413-black-river-rd/store-7949
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
413 Black River Rd, Rome, NY
13440, United States

Hours

Reviews

4.1
751 reviews
5 stars
349
4 stars
229
3 stars
100
2 stars
35
1 star
38

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some meals being hot and fresh while others were cold or poorly prepared.

Service Speed

Service speed varied significantly, with some customers praising quick service while others experienced long waits.

Staff Attitude

Staff friendliness was noted positively by many, but there were also complaints about rude or inattentive employees.

Cleanliness

The restaurant was generally described as clean, although some reviews mentioned areas needing attention.

Pricing

Several customers felt that prices were high compared to the value received, particularly regarding portion sizes.
  • CK
    Christopher Knapp
    Feb 5, 2026
    4.0
    Food tasted good, was hot and came quickly. staff was friendly, smiled and thanked me. All done sincerely!!
  • JC
    James Collazo
    Feb 1, 2026
    1.0
    Barley anyone that works there, serhise is slow as hell they like to nonchalantly take there sweet time and half the time you can be standing there either waiting for an order or wanting to order and theyll look at you and everything and wait till there good and ready to come to counter yo ask if you need assistance...
  • JM
    Josline Mento
    Jan 30, 2026
    1.0
    ARBY’S TONIGHT YOU DID HORRIBLE(10:50pm) AND THE REASON FOR THAT IS BECAUSE OUR DRINKS TASTED LIKE CARDBOARD AND WATER ALSO, WHEN I WAS EATING THE SPICY CHICKEN, IT TASTED LIKE IT WASN’T EVEN COOKED THERE WAS A BURNT SPOT IN ONE OF THE SANDWICHES EVEN THOUGH THEY WERE NICE AND HAD MANNERS I JUST GOT DONE MOVING AND I EXPECTED A GOOD DINNER SO PLEASE DO BETTER NEXT TIME.
  • RA
    Ricardo Aiello
    Nov 10, 2025
    4.0
    Food good prices a bit high
  • SS
    Stacy Siringo
    Oct 26, 2025
    5.0
    The staff had great hospitality. The restaurant was very clean. Very fast service after someone else took my food. Being a large order it took a while to fill so to have to remake it they were very speedy!
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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