Panera Bread

Reviews

• JJ

  johndoe

  5 days ago
  1.0
  We order from this Panera location at Panera Bread once a week for our company, and typically spend $200 or more per order. Unfortunately, over the last few orders, items have been missing. While mistakes can happen, what made today’s experience especially frustrating was the way the situation was handled. After discovering that food was missing from our order, I called the store to report it. I spoke with someone named Sammy, who immediately told me they did not forget anything and that we should double-check our order. He also stated that they would not send someone to deliver the missing food, would not issue a refund, and that even if we came to the store, they would not give us the missing items. For a business that orders weekly and spends a significant amount of money here, this response was extremely disappointing. We understand that mistakes happen, but refusing to correct an issue and dismissing a customer’s concern is unacceptable customer service. We rely on consistent service for our team meals, and experiences like this make it difficult to continue ordering from this location. I hope management reviews this situation and works to improve both order accuracy and customer service.
• DD

  Dave Diamond

  Apr 18, 2026
  2.0
  Soups were cold
• SK

  Sarah Joyce Kaplan

  Mar 21, 2026
  5.0
  The manager, Samuel, was probably the most kind and attentive manager I’ve ever met at ANY restaurant. He went out of his way to help me with multiple things and questions and didn’t just do the bare minimum, he went above and beyond. Thank you!!!
• JO

  Jislenm Oliva

  Feb 6, 2026
  2.0
  Great customer service 💋💋💋
• SS

  Saurabh Sinha

  Jan 19, 2026
  1.0
  Ordered 2 large drink cups, one of the cups spilled everywhere after 20 minute drive back home. When I saw the reason, the cup cracked towards the bottom. Panera has the worst drink cups out of all the quick service restaurants, either the drinks spilling through the lids or the cups cracking. The whole floor got sticky and the drink got into our extension cords which had to get discarded. Panera’s drink cup shipments are really hit or miss, even the lids.