McDonald's

3.3
1753 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
91-18 Beach Channel Dr, Rockaway Beach, NY
11693, United States

Hours

Reviews

3.3
1,753 reviews
5 stars
603
4 stars
331
3 stars
270
2 stars
142
1 star
407

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and poor communication from staff.

Food Quality

Many reviews highlighted issues with food quality, including cold, old, or incorrect orders.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and floors.

Staff Attitude

Feedback indicated that staff members often appeared rude or uninterested in assisting customers.

Management Issues

Multiple reviews suggested a need for better management and training of employees to improve overall service.
  • DM
    daniel medina
    2 days ago
    3.0
    Rarely get your order right. No matter if you order from Uber or go in person. Never give the sauce you requested. Never give napkins
  • FS
    Family's Share
    3 days ago
    3.0
    I order online the Uber eat was good service. But when I checked their was missing food, I call and no one pick up the phone. I understand it was going to be closing time. But some of my food was still missing it was 20 pieces chicken nuggets box and 1 large French fries with the 3 missing sauce. everything else was received so are they going to refund me for the 2 missing order or do I pick it up in-person the next day.
  • RO
    Rosemarie O'Connor
    Nov 10, 2025
    1.0
    Workers seem to have an attitude and can’t get orders correct. Need to do better and if you’re unhappy with your voluntary choice to be in customer service, do yourself a favor and look elsewhere then.
  • AV
    Anibal Vasquez
    Nov 5, 2025
    1.0
    Es sucio en general, mesas y baños. Invadido por jóvenes vándalos que no respetan a los núcleos familiares. No parece un restaurante y lo peor no te puedes quejar. Cuidado en las horas se los jóvenes vándalos
  • AD
    Avinash D
    Nov 1, 2025
    1.0
    This McDonald’s location is probably one of the worst I’ve visited. Customer service can sometimes be a luxury at fast-food restaurants, and that’s understandable — but the lack of communication and customer awareness here is simply unacceptable. I placed my order through the kiosk without issue, but several other customers who either couldn’t or preferred not to use it were left waiting over 10 minutes just to place their orders. Staff seemed unaware or uninterested in assisting them, which created unnecessary frustration. To make matters worse, service was extremely slow. It took about 15 minutes to receive my food after ordering. Patience is one thing, but this level of inefficiency and disregard for customer experience is not acceptable.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 91-18 Beach Channel Dr, Rockaway Beach, NY?

McDonald's at 91-18 Beach Channel Dr is open daily from 6:00 AM to 11:00 PM, except Sunday when it opens at 6:00 AM and closes at 11:00 PM as well.

What are the delivery hours for McDonald's at this location?

Delivery is available Monday through Thursday from 6:00 AM to 11:45 PM; Friday and Saturday from 6:00 AM to 12:45 AM; and Sunday from 4:00 AM to 11:45 PM.