What is going on in Henrietta? I had a sandwich today. The bag wreaked of cigarettes. The bread was hard on the outside - soggy on the inside. What kind of bread are you using? It’s as big as a Wegmans hot dog bun. Absolutely disgusting. Third time ordering and third time disappointing. That’s it. Never again. Come on! Do better!
RE
Ric Star Entertainment
Dec 30, 2025
1.0
Customer service was below ZERO. They treated me like I was begging after asking a simple question and even though I proceeded to order, the guy making the sandwich had a whole attitude for no reason. They definitely can’t get another dollar from me, my company or my family.
MS
Maureen Sandford
Oct 27, 2025
5.0
Thank you Jimmy John’s for having employees who listens, and deliver a perfect Roast Beef sandwiches. Delicious! And I will be coming back!
AZ
Alex Zades
Jul 5, 2021
5.0
If your okay eating a cold sub then I would highly recommend you eat at Jimmy John's. The quality of the ingredients is much higher than stores like subway and in my opinion on par with DiBellas. I personally recommend getting the #1 as it's a nice light sandwich thats filling and not insane on your stomach.
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