Wingstop

3.9
345 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than . Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
1000 Hylan Drive, Rochester, NY
14623, United States

Hours

Reviews

3.9
345 reviews
5 stars
228
4 stars
11
3 stars
15
2 stars
9
1 star
82

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times and poor service, with some describing the staff as incompetent or rude.

Food Quality

Several reviews mentioned issues with food temperature and quality, including cold and soggy items.

Positive Staff Interactions

Despite service issues, many customers praised specific staff members, particularly Afton and Colleen, for their friendliness and helpfulness.

Cleanliness

Some customers noted that the restaurant was clean and well-maintained.
  • RE
    Rosa Ennison
    1 day ago
    5.0
    As a first timer trying wingstop this place is the best they had excellent service,the atmosphere was ok and my family got our food after just 12 minutes of placing order and the food was 100%good. Trisha a very kind server helped us with picking from the menu. Thank you soo much. Y’all should try this place.
  • RA
    R. Ashby
    2 days ago
    1.0
    The commercials alone killed any chance of me trying this place and based on the reviews I'm not missing anything.
  • MO
    Mike O'Dea
    Jan 3, 2026
    4.0
    A bit too hot
  • DL
    Denise LaReina
    Dec 20, 2025
    1.0
    Horrible service why is the cashier taking orders and also doing pick up and online orders while you have 6 workers in the back that look like there barely doing anything. Looking and snickering at customers waiting and getting annoyed because theres no one to help but the cashier. Then theres someone yelling sit in orders but not take out. Make it make sense. I will never come back here yall SUCK FIX IT
  • AC
    Amanda Carey
    Dec 5, 2025
    5.0
    So far all the flavors we've tried are good. I love that we can choose different flavors per order instead of just one flavor.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.