Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.1
195 reviews
5 stars
72
4 stars
27
3 stars
15
2 stars
13
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and lack of acknowledgment.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food.
Food Quality
Several reviews mentioned cold, stale, or poorly prepared food, leading to dissatisfaction with the overall dining experience.
Cleanliness
While some customers noted cleanliness, others reported dirty tables and unsanitary conditions, particularly in the restrooms.
Speed of Service
Customers frequently complained about slow service, especially during drive-thru orders, with long wait times reported.
- MNMichael NigerOct 20, 20252.0Food can be better than other chains though just suffering custom service. Half the time you order customizations like no tomato or a condiment they just ignore it. Maybe mayo they pay attention to because im sure forgotten no mayo will spark wars.
- EEEmOct 7, 20252.0Multiple occasions of witnessing unprofessionalism at this location. On 7/12/25, at approximately 9:00pm, we witnessed a young male worker working the drive through window accept a “hit” of a blunt/marijuana from a customer driving a truck in the drive through ahead of us. On a more recent occasion (maybe 9/29/25 around 8:30pm), we were pulling up to the drive through menu when we saw the employees (several male and at least one female) sitting in the parking lot smoking. When the female worker noticed us driving up, she turned on her headset she was wearing while outside smoking, and proceeded into the store to take our order. It seemed sort of unprofessional. It seems the late night staff are an issue for us since we typically go after 8pm.
- PDPatrick DennehySep 29, 20251.0Don’t bother going to this Wendy’s unless you want your card info stolen, your order completely wrong, all while also dealing with the worst customer service you will ever experience in your life! They hire the worst people consistently and it’s not worth doing any business with this absolute joke of a fast food restaurant.
- PGPeter GriffinSep 28, 20251.0Ordered a large fry and 10 piece spicy nuggets. You give me a half full cold fry and 9 regular nuggets…? Ever since the old mgr left; this place has gone to the bottom of local Wendy’s locations. So ridiculous
- MBMichael BellomioAug 7, 20255.0Professional people & very friendly 😁
Frequently Asked Questions About Wendy's
Is 574 Latta Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Rochester, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Rochester, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (585) 773-2413.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 574 Latta Wendy’s serve breakfast?
Yes, this Wendy’s location in Rochester, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's located at 3190 Latta Rd, Rochester, NY?
The drive-through is open daily from 9:00 AM to 1:00 AM.
Is this Wendy's location open for dine-in and delivery services?
Yes, this Wendy's offers dine-in, delivery, and drive-thru services to customers.
Does this Wendy's serve breakfast, and what meals are available?
Yes, this location serves breakfast, lunch, and dinner with a variety of combos, sandwiches, coffee, and sides.
How can I order food online or through a mobile app from this Wendy's?
You can order online at https://order.wendys.com or via the Wendy's mobile app available on the App Store.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I provide feedback or contact this Wendy's location directly?
You can call the location at (585) 773-2413 or use the Customer Care page on their website for feedback.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on the menu website, mobile app, and posted in the restaurant.
What nearby places can I visit before or after dining at Wendy's on Latta Rd?
You might visit The Friendly Feline Cat Cafe, Ricci's Italian Imports for Italian food, or Clutch Kitchen and Sports Bar nearby for more dining options.
Are there nearby banks or financial services if I need to withdraw cash before visiting Wendy's?
Yes, Canandaigua National Bank & Trust and Esl Federal Credit Union are nearby for your banking needs.
What pet-related services are close to Wendy's if I need to bring my pet along?
Greece Animal Hospital and FuzzButz Grooming are nearby, perfect for veterinary care or pet grooming.