Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Same as what others have said;
~ Both the 2 orders of large fries the container was only about 1/4 full!!
~ Fries cold: was cooked an hour ago and then they were done, someone put them in the refrigerator. Very Cold!!
~ The meat on both hamburgers was cold (same temperature as the fries) and
~ the hamburger was brown on the outside but RAW inside. Yuck!!🤢
** At least 1 thing was warm and almost to the point of being hot... unfortunately it was the medium coke. The ice in it BaReLy lasted in the cup on the way to the car....but even with the melted ice in the cup it still was very warm...like a coffee.
Luckily we decided to eat in the car because we only had 1 or 2 sips of both pops and Noticed That The Cups Was Starting to Fall Apart with the hot coke in it!!
This was the 2nd time at this particular location and the time was there before, had the same problems. Food that should be hot was cold, the cold food was hot and an incomplete ordering.
We will go to the other 2 Wendy's in town and the ones in the surrounding area but this one should be permanently closed or at least temporary closed and RE-TRAIN EVERYONE that works there, Including the manager and the supervisors, how to prepare the food properly AND per Heath Codes before anyone gets sick and has to go to the hospital!!
SM
S M
Feb 11, 2026
1.0
This is the second worst location in the area. They always take forever and I'm either always missing an item or the food is so gross it's inedible. I knew I should have skipped it today but I was exhausted and it's one of the few drive thrus on my way home from work. Extremely obnoxious. The girl working was smiling and laughing and having a blast though so that's good I guess.
AB
anthony bisig
Jan 27, 2026
1.0
Gotta be the worst place oat
TT
Terrance Ray Trybus
Jan 25, 2026
4.0
Food was decent, for late night. I'm glad that they were still open.
CJ
Chuck Johnson
Jan 18, 2026
1.0
Stop scamming on French fries. $5 for a large fry, you didn’t even fill up enough to cover a medium. You people constantly forget items, rarely get an order right, and now just scamming. Worst Wendy’s location I’ve seen
What are the drive-through hours at Wendy's located at 3190 Latta Rd, Rochester, NY?
The drive-through is open daily from 9:00 AM to 1:00 AM.
Is this Wendy's location open for dine-in and delivery services?
Yes, this Wendy's offers dine-in, delivery, and drive-thru services to customers.
Does this Wendy's serve breakfast, and what meals are available?
Yes, this location serves breakfast, lunch, and dinner with a variety of combos, sandwiches, coffee, and sides.
How can I order food online or through a mobile app from this Wendy's?
You can order online at https://order.wendys.com or via the Wendy's mobile app available on the App Store.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I provide feedback or contact this Wendy's location directly?
You can call the location at (585) 773-2413 or use the Customer Care page on their website for feedback.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on the menu website, mobile app, and posted in the restaurant.
What nearby places can I visit before or after dining at Wendy's on Latta Rd?
You might visit The Friendly Feline Cat Cafe, Ricci's Italian Imports for Italian food, or Clutch Kitchen and Sports Bar nearby for more dining options.
Are there nearby banks or financial services if I need to withdraw cash before visiting Wendy's?
Yes, Canandaigua National Bank & Trust and Esl Federal Credit Union are nearby for your banking needs.
What pet-related services are close to Wendy's if I need to bring my pet along?
Greece Animal Hospital and FuzzButz Grooming are nearby, perfect for veterinary care or pet grooming.
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