Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
1,968 reviews
5 stars
716
4 stars
475
3 stars
350
2 stars
143
1 star
284
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, particularly at the drive-thru, with many waiting over 20 minutes for their orders.
Staff Attitude
Numerous reviews highlighted rude and unprofessional behavior from staff, including dismissive attitudes and lack of engagement with customers.
Cleanliness
The restaurant was often described as dirty, with complaints about unsanitary conditions in both the dining area and restrooms.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and poor handling of mobile orders.
Food Quality
Several reviews mentioned that the food was often cold, poorly prepared, or not fresh, leading to dissatisfaction.
- BWBrian WhiteOct 27, 20252.0Not impressed with his location. This restaurant is DIRTY. Not just the tables in the dining room, but everywhere. It's gross. The folks working during my visit were in absolutely no rush to do anything really. It took far too long to even get to the counter to order and there was only 2 people in front of me. There was no sense of urgency of any kind to serve customers. The only thing good I can say is that the food was decent. The entire rest of the experience was very disappointing.
- WTWilliam ThomsonOct 22, 20251.0If ordering ahead means you don't make my order until I get there, then what is the point?
- HHHismjtime23Oct 21, 20251.0I would not stop at this Wendys. They took 30 minutes to get our food out while other cars were waiting as well. You look inside and see a bunch of young employees hanging with their friends on their phones messing around in the lobby not working while there is a line outside. I will never visit again. Very unprofessional
- APamiibo penguhrOct 6, 20251.0Ordered a drive thru order in the app, had to wait 10 minutes at the speaker for the old lady working there to say anything, when I said the name of the order she said my order wasn’t there for her (i had verified i had sent it to the right location with her several times) until she just rudely said i should just go back around the drive thru and order it again instead of actually trying to help (no one else was in line mind you). Never ended up getting it
- MHMathan HolcombSep 30, 20251.0Wendys from Hell. Burger meat half the size of regular Wendy's burgers and burned to hell...shredded lettuce rotten tomato ends Lemonade poured from pop machine instead of fresh lemonade. You can taste the old oil in the fries and nuggets. Had to go inside to get missing item from order... The person walks by me 4 times talking to himself(?) ignoring me. Finally another person gives me old fries unsalted. Skip
Frequently Asked Questions About Wendy's
Is 553 Jefferson Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Rochester, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Rochester, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (585) 981-9271.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 553 Jefferson Wendy’s serve breakfast?
Yes, this Wendy’s location in Rochester, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's 566 Jefferson Rd location?
The drive-thru at this Wendy's is open daily from 6:30 AM to 3:00 AM.
Does Wendy's at 566 Jefferson Rd serve breakfast?
Yes, this location serves breakfast including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Is Wendy's 566 Jefferson Rd currently open?
Yes, this Wendy's location is open and committed to serving quality food every day.
What payment options are accepted at Wendy's 566 Jefferson Rd?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's food online or through an app?
Yes, you can order from Wendy's using their mobile app or online at order.wendys.com.
Are there delivery and takeout options available at Wendy's 566 Jefferson Rd?
Yes, this location offers delivery, takeout, dine-in, and drive-thru services.
How can I provide feedback or contact Wendy's 566 Jefferson Rd?
You can contact their Customer Care team via live chat on their website, call (585) 981-9271, or use the Wendy’s Customer Satisfaction Survey online.
Where can I find nutrition and allergen information for Wendy's menu?
Nutrition and allergen info is available on Wendy's website, mobile app, and posted in the restaurant, with staff happy to assist.
What nearby dining options are available around Wendy's 566 Jefferson Rd?
Nearby dining options include IHOP for breakfast and brunch, Sushi Master for Japanese cuisine, McDonald's for fast food, Cold Stone Creamery for ice cream, and Bao Kitchen for Asian cuisine.
What nearby facilities can I visit or use near Wendy's at 566 Jefferson Rd?
Nearby you will find automotive services like Dunn Tire and Caliber Collision, shopping at BJ’s Wholesale Club and Metro Mattress, and entertainment at Clubhouse Fun Center arcade and miniature golf.