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Wendy's

3.6
(1979 reviews)

Business Details

566 Jefferson Rd, Rochester, NY
14623, United States
(585) 981-9271

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
566 Jefferson Rd, Rochester, NY
14623, United States

Hours

Reviews

3.6
1,979 reviews
5 stars
716
4 stars
476
3 stars
353
2 stars
143
1 star
291
  • GM
    Greg McCrank
    Feb 26, 2026
    1.0
    Went at 6pm on a Thursday and the drive thru was empty. Had to call into the microphone for the employee bc they weren’t paying attention. He forgot who I was when I pulled up to the window 30 seconds later, he was visibly high. I ordered 10 minutes ahead on the app so my food probably should have been ready since thy weren’t busy but I still waited 5 min for my 2 classic chicken sandwiches. Got home and they were both basically rubber and inedible. Gonna try to put them in my air fryer to salvage my dinner. Don’t usually leave reviews but yea, this was worth warning others.
  • GG
    grampa243
    Feb 21, 2026
    2.0
    20 minutes from the order station in the drive thru to getting food at the window. 2/21/26
  • MM
    MetroB
    Feb 13, 2026
    1.0
    Worst Wendy's I have ever been to. I placed a mobile order 5 minutes before getting there. When I walk in I see a group of people by the counter. Two people are there from the drive through because their orders were wrong or missing items, and the other people I later found out were waiting to place a order with the lady at the register who stands there like a NPC waiting for you to pick a dialogue option. Eventually she calls out for door dash orders and I see one of the bags looks like it might be mine but I'm not a door dash driver so I don't say anything. Long story short after 15 minutes of waiting I walk up to the counter through the crowd and read the receipts on the bag that are facing the wrong way and see that the one I thought was my order, was in fact my order. The girl then sees that I'm looking at the bags and says under her breath "I already called out door dash orders." Mind you it says mobile pickup on the receipt with my initials on it, also she didn't call out any names, just if anyone was a doordash driver. Then my order included a medium cup that wasn't there so obviously I asked the girl for a medium cup and she hands me a small...🫩.I just wanted this experience to be over so I left it as it was and left with my order. If you need to have Wendy's go somewhere else or don't get Wendy's. Also there was like 3 cars in the parking lot(one was mine) and 2 in the drive through so I don't even want to see what it looks like when it's actually busy, you'd save time slaughtering a cow and making a burger from scratch instead of waiting for your "fast food".
  • NT
    Nick Trimper
    Feb 5, 2026
    1.0
    Was just told at 2:40pm on 2/5 that they're closing??? And not able to take my order
  • CG
    Christopher Greene
    Jan 27, 2026
    1.0
    I ordered a Spicy Chicken combo, A Jr. Bacon and a Jr. Bacon biggie bag and a double stack biggie bag and a chocolate frosty. All three drinks wrong, they told me they were out of chocolate mix. The Jr Bacons had no bacon. The only thing right in my order was the double stack sandwich.

Frequently Asked Questions About Wendy's

What are the operating hours for the drive-thru at Wendy's 566 Jefferson Rd location?

The drive-thru at this Wendy's is open daily from 6:30 AM to 3:00 AM.

Does Wendy's at 566 Jefferson Rd serve breakfast?

Yes, this location serves breakfast including combos, croissants, biscuits, classic sandwiches, coffee, and sides.

Brand Certified Facts from Wendy's

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Certified March 01, 2026Yext Knowledge Graph
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