Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
1,478 reviews
5 stars
580
4 stars
282
3 stars
263
2 stars
101
1 star
252
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported that the food was often cold, stale, or not fresh, with several complaints about undercooked items.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff interactions and mistakes with orders.
Cleanliness
Several customers noted that the location was dirty, with sticky floors and unsanitary conditions.
Order Accuracy
Many customers experienced issues with incorrect orders and missing items, leading to frustration.
Long Wait Times
Customers frequently mentioned long wait times both in the drive-thru and inside the restaurant.
- TCThe Lamp Community ChurchOct 28, 20251.0Visited drive thru Location @Lake Ave Roc. My order was biggie bag, my fries and nuggets were stale so I drove around and ended up waiting for the staff to answer to re order, at this time the doors were locked finally a young person answered and I told her I would like to exchange fries and nuggets but I could keep the sandwich which I assumed was warm. No problem..(Right) Got my new fries and nuggets hot ate them on my way to my destination. Here's the kicker opened the sandwich and it had a bite taken out of it!!!! Never order from this place again. Attempted a follow up with manager, very ghetto very unprofessional! Tried to reach Flynn Corporation no answer. No follow up , I didn't want a refund, just the satisfaction of letting them know about the customer service, meeting the manager I see why the quality is so poor! Please do better, when people are spending money it's the least you can do.
- SWShaquanda WashingtonOct 22, 20251.0Don’t nothing from here be fresh everything they sell taste old they never change there Grease everything on lake need new owners never get any food on lake in Rochester ny frfr it’s Popeyes McDonalds and Wendy’s and Popeyes
- JRjavier rodriguezSep 23, 20255.0Great place ...
- KWKylee WollenzienAug 21, 20251.0Missed some of our food and then proceeded to blame us for ordering it
- SCsebastian caseAug 20, 20254.0Typical Wendy's counter person was nice food was fresh.
Frequently Asked Questions About Wendy's
Is 567 Lake Av. Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Rochester, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Rochester, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (585) 210-7213.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 567 Lake Av. Wendy’s serve breakfast?
Yes, this Wendy’s location in Rochester, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's on Lake Ave?
The drive-thru at Wendy's on 683 Lake Av. in Rochester, NY is open daily from 6:30 AM to 3:00 AM.
Does this Wendy's location offer breakfast?
Yes, the Wendy's at 683 Lake Av. serves breakfast with a menu that includes combos, croissants, biscuits, sandwiches, coffee, and sides.
Can I order delivery from this Wendy's?
Yes, Wendy's delivery is available where offered. You can check delivery availability by using the Wendy's app or by entering your address at order.wendys.com.
What are the payment options accepted at this Wendy's?
Wendy's at 683 Lake Av. accepts American Express, Cash, Discover, MasterCard, and Visa.
Is this Wendy's restaurant open for dine-in and drive-thru service?
Yes, this Wendy's location offers dine-in, drive-thru, takeout, and delivery service where available.
Where can I find the menu and nutritional information for this Wendy's?
You can view the menu and nutrition facts on the Wendy's menu website or mobile app, which also details allergens and allows item customization.
How can I provide feedback or contact the Wendy's at 683 Lake Av.?
You can contact this Wendy's by calling (585) 210-7213 or reach their Customer Care team via their website contact page or customer satisfaction survey.
Are there any nearby fast food alternatives to Wendy's around 683 Lake Ave?
Nearby fast food options include McDonald's and Popeyes Louisiana Kitchen, offering burger and chicken meals, respectively, which customers might consider before or after visiting Wendy's.
What local amenities and services are close to Wendy's on Lake Ave?
Close to Wendy's, you'll find services like Best Way Automotive for vehicle needs, Michael Nails and The Blue Nile African Braids for beauty services, and Tops Friendly Markets for grocery shopping, which can make your visit more convenient.
Are there any parks or recreational spots near Wendy's on Lake Ave?
Yes, Tacoma Park and Lower Falls Park are nearby, offering playgrounds, amusement areas, and riverside scenery, perfect for a visit before or after dining at Wendy's.