Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
1,483 reviews
5 stars
582
4 stars
283
3 stars
264
2 stars
101
1 star
253
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior from management.
Food Quality
Many customers reported issues with food quality, such as cold or undercooked items, and incorrect orders.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty floors and unkempt dining areas.
Order Accuracy
A significant number of customers experienced problems with order accuracy, receiving incorrect items or missing food.
Long Wait Times
Customers frequently complained about long wait times both in the drive-thru and inside the restaurant.
- JVJames VongxayDec 30, 20254.0I was amazed by the customer service. Although they did forget the sauce for my nuggets, I didn’t even mind it because of how well they treated me. They all deserve a raise.
- EEElijahDec 30, 20255.0Great employees! Thank you for your service
- CMChanda MulumbaDec 3, 20253.0I always like to buy from this location cause the other stuff is always fine but Everytime I order chili the beans is always under cooked 😩
- JLJohn LeDec 1, 20251.0Ordered a specific Frosty. Staff substituted it with another because they were out but did not mention it.
- TCThe Lamp Community ChurchOct 28, 20251.0Visited drive thru Location @Lake Ave Roc. My order was biggie bag, my fries and nuggets were stale so I drove around and ended up waiting for the staff to answer to re order, at this time the doors were locked finally a young person answered and I told her I would like to exchange fries and nuggets but I could keep the sandwich which I assumed was warm. No problem..(Right) Got my new fries and nuggets hot ate them on my way to my destination. Here's the kicker opened the sandwich and it had a bite taken out of it!!!! Never order from this place again. Attempted a follow up with manager, very ghetto very unprofessional! Tried to reach Flynn Corporation no answer. No follow up , I didn't want a refund, just the satisfaction of letting them know about the customer service, meeting the manager I see why the quality is so poor! Please do better, when people are spending money it's the least you can do.
Frequently Asked Questions About Wendy's
Is 567 Lake Av. Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's on Lake Ave?
The drive-thru at Wendy's on 683 Lake Av. in Rochester, NY is open daily from 6:30 AM to 3:00 AM.
Does this Wendy's location offer breakfast?
Yes, the Wendy's at 683 Lake Av. serves breakfast with a menu that includes combos, croissants, biscuits, sandwiches, coffee, and sides.
Can I order delivery from this Wendy's?
Yes, Wendy's delivery is available where offered. You can check delivery availability by using the Wendy's app or by entering your address at order.wendys.com.
What are the payment options accepted at this Wendy's?
Wendy's at 683 Lake Av. accepts American Express, Cash, Discover, MasterCard, and Visa.
Is this Wendy's restaurant open for dine-in and drive-thru service?
Yes, this Wendy's location offers dine-in, drive-thru, takeout, and delivery service where available.
Where can I find the menu and nutritional information for this Wendy's?
You can view the menu and nutrition facts on the Wendy's menu website or mobile app, which also details allergens and allows item customization.
How can I provide feedback or contact the Wendy's at 683 Lake Av.?
You can contact this Wendy's by calling (585) 210-7213 or reach their Customer Care team via their website contact page or customer satisfaction survey.
Are there any nearby fast food alternatives to Wendy's around 683 Lake Ave?
Nearby fast food options include McDonald's and Popeyes Louisiana Kitchen, offering burger and chicken meals, respectively, which customers might consider before or after visiting Wendy's.
What local amenities and services are close to Wendy's on Lake Ave?
Close to Wendy's, you'll find services like Best Way Automotive for vehicle needs, Michael Nails and The Blue Nile African Braids for beauty services, and Tops Friendly Markets for grocery shopping, which can make your visit more convenient.
Are there any parks or recreational spots near Wendy's on Lake Ave?
Yes, Tacoma Park and Lower Falls Park are nearby, offering playgrounds, amusement areas, and riverside scenery, perfect for a visit before or after dining at Wendy's.