Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,403 reviews
5 stars
482
4 stars
333
3 stars
220
2 stars
107
1 star
261
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported receiving cold, stale, or incorrect food orders, with some mentioning hair found in their meals.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
The restaurant was often described as dirty, with sticky floors and unsanitary conditions noted by several customers.
Management Problems
Customers expressed dissatisfaction with management's handling of issues, including lack of accountability and poor communication.
Inconsistent Experience
The quality of service and food varied greatly, with some customers having decent experiences while others reported significant problems.
- HHh hOct 29, 20253.0Standard Wendy's Amazing night staff for sure!
- KCKristen CruiseOct 16, 20251.0By far the worst Dave's Single Combo I've ever purchased. Will never go back to this location.
- GSGurjot SinghOct 16, 20251.0Worst service, being a delivery driver they always say order is already picked up bcz they don’t wanna work at all it was not 1st time , they do that always , whoever do delivery apps refused this place
- MMMary MayweatherOct 8, 20251.0The cashier was the ONLY friendly employee. The cooks and the so called manager were nasty to her and myself. They had a serious attitude yelling at the cashier just to still got both the orders wrong and then caught an attitude with my mother so I didn't even want to deal with them.No wonder no one was there during lunchtime. Will not be going back to that location.
- SSSamOct 7, 20251.0Found hair in food. I wonder why no one likes Wendy's. It's always empty of no customers. Who they hire don't care for customers. Might as well close Wendy's down for good. Lets see. Wendy's pays rent, property tax, gas and electric, water bill and employee wages. Since Wendy's only gets a couple customers a day. Might as well close the building down for being in the negatives. Plus their drinks is from tap water of 140ppm poison. Who wants to drink poison tap water with flavoring?
Frequently Asked Questions About Wendy's
Is 558 Mt Hope Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Rochester, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Rochester, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (585) 271-3030.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 558 Mt Hope Wendy’s serve breakfast?
Yes, this Wendy’s location in Rochester, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-through at Wendy's located at 1550 Mt Hope Ave?
The drive-through at this Wendy's is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is delivery available from Wendy's at 1550 Mt Hope Ave?
Delivery is available where provided. You can check availability by entering your address in the Wendy's app or at order.wendys.com.
How can I provide feedback or contact the Wendy's at 1550 Mt Hope Ave?
You can contact Customer Care through live chat or phone at 888-624-8140, visit the contact page on Wendy's site, or call the location directly at (585) 271-3030.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Are there any nearby banks or financial services near Wendy's at 1550 Mt Hope Ave?
Yes, KeyBank is nearby providing banking and investing services, and LibertyX Bitcoin ATM is also close for financial transactions.
What other dining options are available near Wendy's on Mt Hope Ave?
Nearby dining options include Pat's Twice Baked, Mt Hope Family Diner, Domino's Pizza, and OTR College Town Tavern, offering a variety of American and fast food cuisines.
Where can I get beauty and grooming services near Wendy's?
Nearby you can find FRESH 360 Urban Barber Studio, College Town Barber Shop, Cocobella beauty salon, Pal Joey's Hair Design, Happy Nails, and Prestige Beauty Salon for beauty and grooming needs.
Does this Wendy's location have a drive-thru, dine-in, and takeout options?
Yes, this Wendy's offers drive-thru service, dine-in seating, takeout, and delivery where available, though it does not offer curbside pickup.
Where can I view the menu and prices for this Wendy's?
You can view the menu and prices by visiting https://menu.wendys.com/ or the Wendy’s mobile app and selecting this location.