Wendy's

3.6
1000 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1844 East Avenue, Rochester, NY
14610, United States

Hours

Reviews

3.6
1,000 reviews
5 stars
366
4 stars
248
3 stars
152
2 stars
87
1 star
147

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, often exceeding 15 minutes.

Food Quality

Many reviews highlighted issues with cold, old, or improperly prepared food, leading to dissatisfaction.

Customer Service

Numerous complaints about rude or unprofessional staff, with some customers feeling ignored or disrespected.

Order Accuracy

A significant number of customers experienced incorrect orders or missing items, contributing to frustration.

Cleanliness

The dining area and facilities were often described as dirty or poorly maintained, impacting the overall experience.
  • BN
    Bob Narnia
    Nov 11, 2025
    1.0
    This Wendy's is bunnns. Go-to Webster.
  • JC
    Jong Hee Cho
    Oct 19, 2025
    1.0
    Too slow but it happens; however, no apology or no comment. Felt ignored or.. whatever kind of care. Also, there was no ketchup or else in the Togo bag
  • PL
    Peter Lounsbury
    Aug 29, 2025
    1.0
    Always takes forever to get food here
  • CB
    Cecelia Burns
    Jul 6, 2025
    1.0
    paid nearly $20 for my food and all of it was old and cold, like it had been sitting for hours. Truly disgusting and disappointing.
  • BK
    Betty King
    Jun 30, 2025
    2.0
    They gave me a chicken BLT that had at least been sitting out at leaves five hours. Cold chicken, nuggets, and fries. I asked for pickles, no lettuce and they just added pickles on the sandwich. The bread was tour. It was bad. And I usually go to this Wendy’s when I get off work and it had never been like this.

Frequently Asked Questions About Wendy's

Is 559 East Ave Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.