Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
1,287 reviews
5 stars
430
4 stars
269
3 stars
219
2 stars
96
1 star
273
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Customers frequently reported receiving cold, old, or incorrect food items, with some expressing concerns about food safety.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and food preparation areas.
Management Issues
Several customers noted a lack of effective management, with complaints about staff behavior and inadequate responses to customer concerns.
- TSToby Southern4 days ago1.0Burger was cold, tomato was frozen,not even one other customer in the restaurant at 12:15 lunch time
- TSTyrone SingletaryJan 5, 20265.0It was a good experience the teller was friendly good attitude plus I was in and out
- MCMichael CicatelliDec 19, 20251.0On 12/19/25 at 3:31 I visited this location I ordered 3 menu items all with larger fry’s, one Of the items was a baconator. When I got home all the fry’s were small and there was a jr cheeseburger. It’s sad that with only one other customer that the incompetence level is so high at this location.
- AZAlina ZhukDec 11, 20251.0basically this rude guy was like pushing the chairs in well me and my friend were waiting for me father and my dad was out the window telling us “ come here” making the signal and the guy thought it was for him and my dad corrected signaling no them and mrs rude was like ok go home then and was laughing like sorry the world doesn’t revolve around you like please and the lady at front was just giving attitude sorry i ask if u had sweet and sour sauce and there were talking about people in the store talking crap so yeah wtv but food was good.
- GGglebDec 11, 20251.0My friends dad was out the window saying “let’s go” and the worker was like me?? And he was like no and pointed at me and my friend and he was like “okay then go home” sorry mr attitude holy
Frequently Asked Questions About Wendy's
Is 554 Gates Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at this Wendy's location?
The drive-thru is open daily from 6:30 AM to midnight.
Is breakfast served at Wendy's on 1951 Buffalo Rd., Rochester?
Yes, this Wendy's location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee and sides.
Can I order Wendy's food for delivery or takeout?
Yes, Wendy's offers delivery and takeout services. You can order via the Wendy's app or their website at order.wendys.com.
What payment methods are accepted at Wendy's 1951 Buffalo Rd. location?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa payments.
How can I give feedback or contact Wendy's at this location?
You can provide feedback via Wendy's Customer Care team through live chat or phone at 888-624-8140, fill out their Customer Satisfaction Survey online, or call the location directly at (585) 247-1792.
Does Wendy's at 1951 Buffalo Rd. have a drive-thru service?
Yes, this location offers a drive-thru service.
Are there any nearby restaurants to Wendy's for alternative dining options?
Yes, nearby you can find Mr. Beenz Diner, Carol's Cafe, Mark's Pizzeria, and Pura Vida Ville where you can enjoy American, pizza, and Mexican/Costa Rican food.
What automotive services are available near Wendy's on Buffalo Rd.?
Nearby automotive services include Gates Automotive Center, Dunn Tire, Service King Collision Gates, Crash Champions Collision Repair, Classy Chassy Carwash, Goodyear, and Line-X of Rochester.
Are there banking facilities close to this Wendy's location?
Yes, M&T Bank, M&T Bank ATM, and Advantage Federal Credit Union are located nearby for your banking needs.
Where can I find the menu and pricing for this Wendy's?
Menu and pricing details can be found at https://order.wendys.com or the Wendy's mobile app by selecting this location.