Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
1,275 reviews
5 stars
427
4 stars
268
3 stars
218
2 stars
96
1 star
266
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently reported extremely poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted cold, old, or improperly prepared food, with specific complaints about items being burnt or missing.
Cleanliness
Numerous customers noted unsanitary conditions in the restaurant, including dirty bathrooms and sticky floors.
Management Issues
Several reviews pointed to a lack of effective management, with complaints about staff behavior and poor customer service.
Drive-Thru Problems
The drive-thru was frequently criticized for being slow and unresponsive, with many customers experiencing long waits.
- JGJohn GonzalezOct 15, 20251.0This place is truly disturbing and disgusting employees in the back cursing spitting in trash can , coughing and all while working around food I stood in line for 20 min with no one in front of me all because they were talking about who had hours already I asked for someone to take my order and they blatantly ignored me I will never return to any Wendy’s again disgusting!
- ASAleia SanspreeOct 8, 20251.0Literal worst service. Basically just tossed the bag out the window while talking and laughing with another employee. Food was cold. Like I get it’s Wendy’s but basic customer service is non existent.
- SJStacy JeansOct 6, 20251.0Went to drive-thru. Received wrong sauce for nuggets, and was handed two drinks instead of just the water I asked for. The one cup was water but the other cup had some weird orangeish-liquid in it and when I told the person at the drive-thru it wasn't mine she insisted it was and that I had ordered it. Yet my receipt shows only a "medium drink" but doesn't specify what the drink is. I threw the drink out and didn't drink it because I don't know what the heck was in there and I wasn't going to taste it to find out. I probably got the drink of the person behind me in line. Nuggets and fries were also cold by the time I arrived home.
- HMHuman Beatbox MachineOct 2, 20251.0Just waited over 30 minutes for 6 chicken nuggets how I even let this happen they forget my order clearly and didnt accommodate in anyway they know they left me sitting here these guys are clearly miserable and taking it out on customers by moving super slow purposely not hard workers
- CBCaitlin BilanciaSep 24, 20252.0I have never had such a sad salad that was one day away from going bad. The chili was anemic and the meat tasted old. The fries were cold and floppy. We asked for ghost pepper ranch sauce but got honey mustard. The drive thru was busy but we ordered through the app. At least the frosty was chocolate and frozen. Never coming back to this location. Pray we don't get sick from this.
Frequently Asked Questions About Wendy's
Is 554 Gates Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Rochester, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Rochester, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (585) 247-1792.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 554 Gates Wendy’s serve breakfast?
Yes, this Wendy’s location in Rochester, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at this Wendy's location?
The drive-thru is open daily from 6:30 AM to midnight.
Is breakfast served at Wendy's on 1951 Buffalo Rd., Rochester?
Yes, this Wendy's location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee and sides.
Can I order Wendy's food for delivery or takeout?
Yes, Wendy's offers delivery and takeout services. You can order via the Wendy's app or their website at order.wendys.com.
What payment methods are accepted at Wendy's 1951 Buffalo Rd. location?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa payments.
How can I give feedback or contact Wendy's at this location?
You can provide feedback via Wendy's Customer Care team through live chat or phone at 888-624-8140, fill out their Customer Satisfaction Survey online, or call the location directly at (585) 247-1792.
Does Wendy's at 1951 Buffalo Rd. have a drive-thru service?
Yes, this location offers a drive-thru service.
Are there any nearby restaurants to Wendy's for alternative dining options?
Yes, nearby you can find Mr. Beenz Diner, Carol's Cafe, Mark's Pizzeria, and Pura Vida Ville where you can enjoy American, pizza, and Mexican/Costa Rican food.
What automotive services are available near Wendy's on Buffalo Rd.?
Nearby automotive services include Gates Automotive Center, Dunn Tire, Service King Collision Gates, Crash Champions Collision Repair, Classy Chassy Carwash, Goodyear, and Line-X of Rochester.
Are there banking facilities close to this Wendy's location?
Yes, M&T Bank, M&T Bank ATM, and Advantage Federal Credit Union are located nearby for your banking needs.
Where can I find the menu and pricing for this Wendy's?
Menu and pricing details can be found at https://order.wendys.com or the Wendy's mobile app by selecting this location.