Wendy's

Reviews

• JK

  Jessica K

  Feb 2, 2026
  1.0
  Customer service was extremely poor. I went through the drive-through around 8:10 p.m. and experienced an unbelievable amount of attitude from the employee assisting me. I ordered only three simple items, yet I was made to feel like I was a major inconvenience. When I asked her to list the available sauces (I don’t often frequent Wendy’s), she responded, “They’re on the menu,” even though the text is extremely small and partially covered by snow. After I explained that I couldn’t see it, she listed the sauces so quickly that they were difficult to understand. There was no politeness or effort to be helpful; just rude behavior. When I pulled up to the window, not a single word was spoken to me. The employee only gestured for payment and then handed me the food without any interaction. Overall, it was a very unpleasant experience.
• RW

  Ryan Wirth

  Jan 29, 2026
  5.0
  Clean and quiet. Very friendly staff food was prepared quick and was real good. Fries were hot and crispy.
• SJ

  Serina Jones

  Jan 14, 2026
  5.0
  They can definitely make a baconator fry!!! They actually give you the bacon and cheese amount that is supposed to be on the fry😁
• BB

  Blu Ballz

  Jan 4, 2026
  1.0
  I am flabbergasted that this restaurant is still in business. Congratulations Wendy’s East Rochester i just got the worst hamburger in my life. This poor excuse’s for a single was so overcooked that a dog wouldn’t eat it. Now u know why this sorry establishmentc
• DS

  Dara Stern

  Dec 5, 2025
  2.0
  Something is always wrong at this location. Currently their drive-thru speaker is not working so you have to order at the window which means everyone in line is waiting for the one car that can only place one order and wait, at a time. The last couple visits which I spread out over months, the soda was flat, which they did not warn me about the speaker and then were weird/unhelpful about when I wanted to exchange it for something else. Probably the worst location in Rochester, which is funny because it’s in one of the best neighborhoods and the other fast food locations in this area are top-notch.

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