Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.1
816 reviews
5 stars
221
4 stars
162
3 stars
135
2 stars
66
1 star
232
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported extremely poor service, including rude staff, long wait times, and disorganization.
Food Quality
Many reviews mentioned cold, stale, or incorrect food orders, with some customers experiencing food safety concerns.
Cleanliness
The restaurant was often described as dirty, with sticky floors and unsanitary conditions in the dining area and bathrooms.
Staff Behavior
Numerous complaints highlighted unprofessional behavior among staff, including arguing and lack of customer engagement.
Operational Issues
Customers noted frequent operational problems, such as being cash-only, drive-thru outages, and locked doors during business hours.
- JJJimNov 13, 20255.0It's Wendy's. Fast food. Delicious but nothing exceptional. The staff are polite and friendly. Never wait long.
- VGVictoria GOct 17, 20251.0If I could rate negative I would, what a dump. You think corporate would step in just do a pop in and you'll see why nobody will go to this location
- TSTim SpearesSep 29, 20252.0Food was nice and hot; however... The order taker was confused on how to fix my order, staff seemed very disorganized and slow. I waited about 10 minutes for a very basic order . Oh; btw the side door was locked and another customer had to let me in. This was at lunch time!!
- JAJoseph ArganbrightSep 16, 20251.0This location is terrible now.
- ABAdam BurnsSep 11, 20251.0Worst customer service I have ever has in my life. No total at the window or at all f9r that matter not thank you just straight up aggressive like my getting lunch in a dead drive thru is messing there day up. Don't work if you dont like it. This place should close not good in anyway
Frequently Asked Questions About Wendy's
Is 556 Chili Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Rochester, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Rochester, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (585) 606-3928.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 556 Chili Wendy’s serve breakfast?
Yes, this Wendy’s location in Rochester, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's 3200 Chili Ave in Rochester, NY?
The drive-through at Wendy's 3200 Chili Ave is open daily from 9:00 AM to 12:00 AM.
Is the Wendy's at 3200 Chili Ave in Rochester, NY currently open?
Yes, this Wendy's location is open and committed to serving you every day through dine-in, drive-thru, and delivery where available.
Does this Wendy's location serve breakfast?
Yes, the Wendy's at 3200 Chili Ave in Rochester, NY serves breakfast options including combos, croissants, biscuits, sandwiches, coffee, and sides.
What payment options are accepted at Wendy's 3200 Chili Ave?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
How can I order food online from Wendy's at 3200 Chili Ave?
You can order online via their website at https://order.wendys.com or use the Wendy's mobile app available on the Apple App Store.
Where can I find nutrition and allergen information for Wendy's menu?
Nutrition and allergen details are available on Wendy's website, mobile app, and in-restaurant. On the website or app, select a menu item and click the 'Nutrition & Allergens' link below the description.
Are there any nearby restaurants to Wendy's 3200 Chili Ave?
Yes, nearby restaurants include Pontillo's Pizzeria, Pizza Hut, Colombini's Pizza & Deli, KFC, Ginger Cove, and Asian Moon Cafe, offering a variety of food options.
What nearby community services or non-profits are close to Wendy's?
First Baptist Church in Chili, a local church and community service provider, is located near Wendy's on 3200 Chili Ave.
What nearby services could complement a visit to Wendy's at 3200 Chili Ave?
Nearby services include M&T Bank ATM for banking needs, Emerald City Smoke Shop, and multiple dental offices such as Howell Titus DDS and Landmark Dental of Chili, helpful for errands before or after dining.
How can local customers provide feedback or contact Wendy's at this location?
You can provide feedback via the Wendy's Customer Care team through their Contact page or call (585) 606-3928 directly. There's also a Customer Satisfaction Survey accessible online requiring your visit receipt details.