Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.1
821 reviews
5 stars
221
4 stars
163
3 stars
135
2 stars
67
1 star
235
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported extremely slow service, rude staff, and disorganized operations, leading to long wait times and incorrect orders.
Food Quality
Many reviews highlighted issues with food being cold, stale, or incorrect, with some customers experiencing food safety concerns.
Cleanliness
The restaurant was often described as dirty, with sticky floors and unsanitary conditions in both the dining area and bathrooms.
Operational Issues
Frequent complaints about the drive-thru being closed, cash-only policies, and staff shortages contributed to a frustrating customer experience.
- LALia Altobelli5 days ago1.0The worst Wendy's I have ever been to. I placed my order online when I got there It was not ready and half my food was missing. I went in to get it and a worker was acting ridiculous and talking very loud calling me a liar. I then asked for a manager and he was worthless and did not. Don't go here mcdonalds and taco is right down the road. I will be reaching out to corporate.
- ALAlan Lintz5 days ago3.0Cold food
- KOKathy OneDec 18, 20251.0Not Good. Have been there twice to the 3200 Chili Avenue at Marway Circle location. Cheese potato was delivered totally dried out. Must have reheated it repeatedly. The fries were dry and had black and brown spots all over them. The only thing edible was the frosty. Staff seems like you are bothering them to place your order and are very slow. Not worth your money!
- BBBen BrittDec 3, 20252.0In recent months, this Wendy's has gone down hill. Service is slow, they mixed up my order the last time I visited, and I can hear them arguing in the back
- WWwhitstormNov 22, 20251.0Suspicious Activity Concern My visit to this Wendy’s felt highly suspicious from the start. I was told the credit card machine was down and they were taking cash only. When I asked for a receipt, the employee was “out of paper.” I was then given nearly eight dollars in coins as change, which felt intentional and unusual. To make it worse, the food was barely warm and tasted old. The combination of cash-only, no receipt, odd change, and poor food quality makes this situation extremely concerning and worth immediate investigation.
Frequently Asked Questions About Wendy's
Is 556 Chili Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's 3200 Chili Ave in Rochester, NY?
The drive-through at Wendy's 3200 Chili Ave is open daily from 9:00 AM to 12:00 AM.
Is the Wendy's at 3200 Chili Ave in Rochester, NY currently open?
Yes, this Wendy's location is open and committed to serving you every day through dine-in, drive-thru, and delivery where available.
Does this Wendy's location serve breakfast?
Yes, the Wendy's at 3200 Chili Ave in Rochester, NY serves breakfast options including combos, croissants, biscuits, sandwiches, coffee, and sides.
What payment options are accepted at Wendy's 3200 Chili Ave?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
How can I order food online from Wendy's at 3200 Chili Ave?
You can order online via their website at https://order.wendys.com or use the Wendy's mobile app available on the Apple App Store.
Where can I find nutrition and allergen information for Wendy's menu?
Nutrition and allergen details are available on Wendy's website, mobile app, and in-restaurant. On the website or app, select a menu item and click the 'Nutrition & Allergens' link below the description.
Are there any nearby restaurants to Wendy's 3200 Chili Ave?
Yes, nearby restaurants include Pontillo's Pizzeria, Pizza Hut, Colombini's Pizza & Deli, KFC, Ginger Cove, and Asian Moon Cafe, offering a variety of food options.
What nearby community services or non-profits are close to Wendy's?
First Baptist Church in Chili, a local church and community service provider, is located near Wendy's on 3200 Chili Ave.
What nearby services could complement a visit to Wendy's at 3200 Chili Ave?
Nearby services include M&T Bank ATM for banking needs, Emerald City Smoke Shop, and multiple dental offices such as Howell Titus DDS and Landmark Dental of Chili, helpful for errands before or after dining.
How can local customers provide feedback or contact Wendy's at this location?
You can provide feedback via the Wendy's Customer Care team through their Contact page or call (585) 606-3928 directly. There's also a Customer Satisfaction Survey accessible online requiring your visit receipt details.