Tropical Smoothie Cafe

3.7
155 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
100 Marketplace Dr., Rochester, NY
14623, United States

Hours

Reviews

3.7
155 reviews
5 stars
84
4 stars
17
3 stars
7
2 stars
15
1 star
32

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, poor service, and staff being unresponsive or rude.

Food Quality

Mixed reviews on food quality; smoothies were often criticized for being poorly blended or watery, while some enjoyed the flavors.

Staff Friendliness

While some customers praised friendly staff, others noted a lack of warmth and professionalism from employees.

Cleanliness Concerns

Several reviews mentioned cleanliness issues, including unsanitary conditions and improper food handling.

Positive Experiences

Despite the negatives, many customers enjoyed the smoothies and some praised specific employees for their excellent service.
  • DD
    D1gl3ttgrl
    Nov 16, 2025
    5.0
    Great healthy alternative for lunch. The smoothies and quesadillas are great. The pesto egg wrap is my favorite. They've never gotten my order wrong 💖
  • JP
    Jayna Pizzo
    Oct 13, 2025
    2.0
    Was sitting and waiting for a good 15 minutes for a small order despite the place barely being busy. There were only two employees working and for those 15 minutes I had to listen to them yelling to each other and obnoxiously talking smack about their coworkers instead of making my food. When I told them that I’m still waiting on something they in response told me that they’re understaffed, which I understand, but if they were actually doing their job instead of talking shit then that would be less of a problem. Not to mention that one of the workers was ridiculously huffy and slamming things around like a toddler while they made orders. Pretty embarrassing work ethic all around. The food was good and the place seemed pretty clean but that’s the only real pro here.
  • TP
    Torre Pinkins
    Oct 10, 2025
    5.0
    I’m here a few times per week and Jen and Chewy are hands down two of the best people I have ever met. They are an asset to this location.
  • JW
    Jane Wineberg
    Sep 29, 2025
    5.0
    Great service! Employees were nice and seemed liked they genuinely enjoying working there.
  • DW
    Damon Wilkins
    Sep 22, 2025
    1.0
    Worst acai bowl ever. Tiny, expensive, they don't even blend them. Just pulled out of the freezer with a granola bar broke up on top. Can't even scoop it, had to chisel away to eat it. Like eating a pop sickle with a spoon. They also can't pronounce anyone's name.

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe in Rochester accept reservations?

No, Tropical Smoothie Cafe in Rochester does not accept reservations.

What are the opening hours for dining in at Tropical Smoothie Cafe?

Tropical Smoothie Cafe is open for dine-in Monday to Friday from 7:00 AM to 9:00 PM, Saturday from 8:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.